WH Smith Business Analysis
WH Smith main aim will be to provide a good service to all customers, while providing an acceptable return for its shareholders. WH Smith has a key phrase which WH Smith basis its business around, `Creating value for customers to earn their lifetime loyalty`. WH Smith listen to the customers needs better than any other business, as they provide an excellent service (customer service). This would help retain customers and gain a healthy profit. WH Smith has located each of these stores in an excellent location around the UK. While they gain customer loyalty by doing this they will also gain a steady income so they will be able to share some of its profits with its shareholders. However if they don’t make customer loyalty and gain a steady income, they will lose money and so will its shareholders. The shareholder of a WH Smith is always at risk of losing their money, which is why WH Smith offer a better return than that of a bank where the shareholder is at no risk of losing money.
Another of WH Smith ’s aims is to look after their customers as customers are very important because they provide income to the business. Also WH Smith need to do their best to deliver good products at a cheap price to their customers and the public. WH Smith aim to treat all their customers in an appropriate manner. By doing this WH Smith will gain customer satisfaction and lifetime loyalty. By treating their customer’s well WH Smith will also get a good reputation and also they may gain other competitors customers.
WH Smith also aims to understand their external customers needs better. Therefore, WH Smith carries out market research to find out the customers needs. They produce surveys and questionnaires for the customers to fill out. Using market research, they can see how their products may compare to other similar stores like Woolworths and which products the customers like the best. WH Smith also understands what customers aim to look for in their stores:
Good value products
Care and attention from employees working there
A good after sales service
Correct information about the product
As you can see from the points above it is vital to give good customer
a. Total raw sugar shipped from each supplier to each refinery must be less than or equal to the amount available to ship
We focus on managing our business as efficiently as possible to continually improve the quality of our service and invest in growth
Looking at the financial statement of WH Smith, it can be seen that director's remuneration includes Basic Salary, Benefit, Bonus, Pension entitlements and Share option (WH Smith annual report, 2012). From 2009 until 2012, the profits of WH Smith shown consistent increases not only because of their successful business strategies, but also related to a good remuneration policy. From the remuneration report of WH Smith, it follows The UK Corporate Governance Code (2010) strictly and based on Companies Act 2006, the Large and Medium-Sized Companies and Group, because the remuneration committee received advice from some professional firms and establishes the remuneration policy with several regular meetings.
Tim, Kevin, Jonathan, Mary and Analysa have decided to franchise a Jimmy John’s Gourmet Sandwich shop. In 2010, Jimmy John’s was ranked 61 by Franchise 500 ("Jimmy John's Gourmet Sandwiches," 2014). By 2014, they were ranked at number 5. ("Jimmy John's Gourmet Sandwiches," 2014). We will be renting a space at 500 San Francisco, El Paso, TX, 79901. This space is in the Union Plaza Entertainment District and is 1,711 square feet. This triple net lease will cost $22 per square foot per year. This total comes out to $37,642 per year with a lease of 60 months (5 years). With the lease of the space there is a build out allowance of+$10/square foot. Therefore we will receive a credit of $17,110 to apply to our rental space. This property is currently
Mr. Smith Goes To Washington begins with Jefferson Smith being appointed as a United States Senator. Soon after Jefferson Smith getting appointed Senator Joseph Paine, which is the other senator from the same state as Jefferson Smith, takes him under his wing. After, Mr. Smith decides to propose a bill to congress, his bill proposes an annual boys camp in the summer, and once Paine hears of this such bill he back stabs Mr. Smith by trying to convince the rest of the Senate that Mr. Smith actually owned the land that he was trying to get the government to hold the boys camp at. Mr. Smith was determined to prove Paine and the others wrong as he takes his case to the floor of the senate. Once he got the floor, Mr. Smith attempts a filibuster to prevent a vote on the bill. Eventually, Paine can not take anymore and yells out that it was all a lie and that Mr. Smith was telling the truth.
Sears has seen many different changes in business and has had to adjust to t...
Customers are in awe of the stance this company has taken not only for the customer service but the way they tend to care and want the best for their employees. It has been proven time and again that a great management team can create a great working atmosphere and that initially trickles downhill to the other employees that are hands on with the customers. It’s simple, happy employees equal happy
The company’s vision is” To be world’s most customer oriented company, to create a platform where individuals can visit to find, get anything they desire and purchase it
Who would be crazy enough to leave college in the middle of a semester just to try to attend a class you weren’t even invited to be a student in? The answer is Paul Henry Smith. In his second year at Oberlin College & Conservatory he and his friend made the spontaneous decision to drive the long trip from Oberlin Ohio to Philadelphia and stay there for a month without any money for housing or food. He would not be able to do the work from most of his classes and his grades would lower by many points. But all that would be worth it because what he learned in that short four weeks would mean more to him than any of his learnings of music in his whole entire college life. It was all thanks to the famous german conductor; Sergiu Celibidache.
Marks & Spencer is one of the UK's foremost retailers of clothing, foods, homeware and financial services, boasting a weekly customer base of 10 million in over 300 UK stores. Marks & Spencer operate in 30 countries worldwide, and has a group turnover in excess of £8 billion. It has specific values, missions and visions. It’s main vision is ‘to be the standard against which all others are measured’, it’s main mission is ‘to make aspirational quality accessible to all’, and it’s main values are quality, service, innovation and trust. (www.marksandspencer.co.uk).
Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have many skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service. However, being known for good customer service will attract customers. It will also attract customers who are usually hard to reach.
Strive to earn customers’ long-term loyalty by working to deliver more than promised, being honest and fair to provide exceptional personalized service that creates a pleasing business experience.
Woolworths is one of the biggest retail group in Australia. Its motto is to provide fresh food to customer with in an affordable price. The company procures goods from the manufactures and also produces few products from their manufacturing plant. With its corporate office in Sydney it operates all the distribution channels, petrol sites and support centres. It has a trusted food, liquor and general merchandise brands.
...stomer service is essential in any organization. Its importance has positive implications on the business. Having an excellent customer service will motivate the organization’s employees. This will result in a win-win situation because a happy employee is a productive employee. When a motivated employee helps customers he/she will ensure that the customers are satisfied in a way that exceeds their expectations. These customers will then go out in to the public and share their experience with friends who will eventually patronize the business. In the long run the business gains more customers and increases its profits. Therefore, every organization should attempt to implement and preserve an excellent customer service strategy. This will give the organization a competitive edge above other organizations and establish a reputable image every business entity long for.