Service Desk

692 Words2 Pages

Service Desk

I find myself working at the Service Desk about noon on a Sunday afternoon. The ³Church Rush² has begun. People with their three piece suits and Sunday dresses on all come to shop.

Then this gentleman and his daughter come in and the dreaded happens. They have a video game, that is opened, with a receipt. One of the toughest situations to deal with. The account, in extreme cases, goes like this:

³Hi,² I say.

³Hello, I¹d like to return this. Here is the receipt,² the guest replies. I see that it is ³Mario Party² for the Nintendo 64 and it is opened.

³Okay, I can exchange this for another copy of ŒMario Party¹,² I say.

³I don¹t want another copy. It was to difficult for my kid,² the guest says.

³Well, due to copyright law issued by the Federal government I cannot refund your money or issue an exchange except for an exact copy of this game,² I explain.

³I never have had a problem with returns before at this store,² the guest tells you.

³One moment,² I say as I go get the return policy pamphlet. I then point out the phrase which applies to the situation.

³Well this says I can return electronics with a receipt,² says the guest as they point to a different section of the return policy.

³In certain instances it is that easy, but in this case I can issue you another copy of ŒMario Party¹ due to copyright,² I say.

³Well, I shop here every week. I buy stuff for home, the office, and gifts. I¹ve never had a problem before. Are you telling me I just threw away $55?!?² retorts the guest in an angry manner.

³I¹m sorry, would you like to speak with the manager?² I ask. That phrase is one of my favorite questions in a situation such as this.

³Yes, I do!² exclaims the guest. I turn around and pick up the walkie-talkie and call for the Lead on Duty.

³LOD can you come to the service desk?² I speak in to the walkie.

³Be there in a minute,² the walkie says back with Brian¹s voice.

As I stand there the gentleman¹s little daughter says in the cutest little voice, ³If we buy something here and have the receipt we can return it.²

I just look at her then at her father a give a brief smile. The time it takes the LOD to arrive at the service desk seems like an eternity.

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