Investigating How Barclays Communicate With Their Customers
There are different types of ways; Barclays can communicate both internal and external customers. If the bank is communicating with internal customers (i.e. employees), this is known as internal communication. If the bank is communicating with external customers (i.e. community, shareholders), this is known as external communication.
Verbal communication
The financial bank can use verbal communication to communicate with customers within the organisation such as, face-to-face conversation, and outside the organisation such as, dealing with customer’s complaint over the telephone. The benefits of verbal communication to Barclays
Communication is highly valued and encouraged from all levels of the organization, in keeping with our commitment to being honest and open with our people and our guests (1) Westjet communicate with employees by e-mail, internal postings and intranet. He also exchange ideas through memos, question and answer documents. The weekly "What's New" document keeps every employee exposed to the fresh news within the corporation. In addition to, all of westjet people are encouraged to submit information for the newsletter and other documents. All of these media of communication in westjet illuminate that it is an open-minded liberal, and equal opportunity employer.
The Royal Bank of Canada, also known as the RBC, is one of Canada’s most recognized banks. The Royal Bank of Canada is also a part of the Canadian “big five” in banking along with, TD, Scotiabank, BMO, and CIBC, who have all earned their spot as a part of the “big five” due to their dominance in the Canadian banking industry (“The Big, n.d). Being in such a position gives the Royal Bank of Canada a relatively large spotlight in the eyes of the media and the consumer. There may have been a time when a corporation’s only goal and purpose was for the pursuit of maximizing profits and to continuously expand and grow, and that this was also the sole measure of their success as an organization. However, it would seem that at this day and age company
When the scandal of American express came to light. Warren Buffet believed American express shouldn’t have to pay the sixty million it offered to pay but rather they should have to accept blame and admit to. Buffett even at his own expense offered to testify describing how management was trying to plan to settle. American express ended up paying out large amounts of money; however, was able to bounce back and get its company’s stock back up by 1964. Many were surprised when Buffett wanted to testify because even though he was notorious for being honest just like his father but he had never tried to turn his investments into a place where all their secrets were out in the open.
The Royal Bank of Canada (RBC) is a blue-chip financial services company, and the largest of its kind in Canada. The bank is considered a blue-chip company due to its relative low-risk as an investment. With over 16 million public and private clients in over 35 countries, the bank has a secure international financial holding. They serve a wide fiscal demographic; with wealth management services for investments and high net worth clients in North America, and general personal/commercial banking services available for the general market ("Royal Bank of Canada"). As well as being an internationally recognized brand, RBC has weathered extreme economic strain, for example, during the crash of the American housing bubble in 2008 RBC boasted a 9 month high in their stocks ("Corporate Profile"). This evidence indicates a history of financial security and future stability.
Communication is the process of transmitting information or messages from one person to another. It’s a process by which individuals or groups or organizational units undertake transactions in a variety of ways and within different areas with the aim of carrying out organizational goals (Griffin,
During the communication I often express the emotional opinions about the products and services to develop an emotional connection between the customers and the products or services that I am supposed to offer them. This communication style has helped me in my career as this style makes a lot of customers feel secure and safe.
In a business, communication not only takes place between the business and their buying customers, but also with their suppliers, within themselves and all of the stakeholders involved in the business. This includes all of the internal and external customers.
Citigroup is a global service company with the largest financial network. It suffered huge losses during the 2007-2008 global financial crisis and was later rescued by the U.S government. It is rated one of the biggest banks in U.S alongside Bank of America, Wells Fargo and JP Morgan Chase (Rezaee 2011).
The bank had a successful run from 2002-2012 with strong markets, distracted competitors and a strong balance sheet. In the later years, this growth came at the expense of decreasing returns; competition came back with a vengeance; liquidity drove down margins and regulatory pressures continued to increase. The bank lost some discipline during that time, leading to the recent problems with loan impairments and relatively high expenses. These things, together with a challenging macroeconomic environment, have driven the drop in share price. (Chart 6)
the phone so a message can be let. For the business as a whole they
Bank of Maldives (BML) is a large organization and therefore needs to be able to communicate in various ways. The first way that Bank of Maldives communicates is verbally, Bank of Maldives (BML) relies largely on verbal communication. Verbal communication consists of two or more people. Verbal communication can be formal or informal often depending on who it between. There are many different ways of verbally communicating some examples are verbally communicating, on the telephone, video call, meetings, face-to-face and more. Face to face interaction where each person in the conversation will direct and the other person or people will receive the information and shortly after
The aim of this essay is to discuss the chosen, Woolworths as a company that encompasses the characteristics of internal corporate communication. Internal communication will be briefly discussed within a corporate company by describing and discussing the following aspects: company’s profile, corporate image, the business activities, recent marketing and advertising campaigns of the company, the social media l stand digital strategy and presence and online presence of the company.
In this case study it was stated that there were a problem happen in the outsourcing for the Royal Bank of Scotland. What happen was there were an error that happen during the routine software upgrade that cause million of that bank customer cant access to their account. The error happen when one junior technician in India was accidently wiped all the information during the routine software upgrade. The member of staff that was working under the program for the Royal Bank of Scotland, NatWest and Ulster Bank and it was based in Hyderabad, India.
Barclays’ Internal and External Customers Barclays offers a wide range of services to both internal and external customers. Internal customers are member of staff/colleagues that work in an organisation. Examples of internal customers in Barclays include: Small Business Managers, Customer Relations Team, telephone operators, Financial Planning Managers, Customer Service staff, Counter staff, Accountants, Consumer Relations Team, and Relationship Managers. External customers are the majority of individuals who lives in the local areas. Examples of external customers of Barclays include: disabled people, elderly, foreign people, parents, couples, widows, divorcees and students (from schools, colleges, and universities).
Business communication is any communication use to build partnership and it protect goodwill for the future. Goodwill is valuable compare to its tangible assets such as a good name and reputation, a fair location, an interesting products and outstanding customer service can ensure earnings to a business. The effective communication is the key strategy and extremely an important part of organizational success. Insensitive messages can eliminate a company’s goodwill whether it automatically to customers, employees or even a business partner. Nowadays, people in the business community are increasingly conscious of the need to use language that identify diversity and does not allude or exclude people on the basis of gender, race, age and people with disability.