Convenient in use is actually means the location distance for accessing, involving the speed of time and space which suitable as the findings were confirmed by Pomerantz and Luo (2006) from the interviews with chat reference users, where approximately half of them chose to use that service because of the convenient condition. Besides, Emmanuel (2004) also stated that chat reference can be conducted from any location and can provide reference services to those who is not a physical access to the library. This also supported by the conclusion from Ruppel and Fagan (2002) which give the same statement of chat reference as being convenience, anonymity, speed, quality of help, and no waiting in line. The result from survey done by Ruppel and Vecchione (2012) stated a few factors contributed to the participants’ enjoyment in using reference chat service, including speed and quality of help with the majority of respondents (92 percent) perceived that speed at which the question was answered very fast. In fact, with the reference chat service, users may seek for resources and information from the librarian without feeling of embarrasses to be known by the librarians there.
Instead of the convenient in use, the quality service which then satisfied the users is also being measured. This can be identify through the quality of answer that provided by librarians in term of completeness and correctness. Pomerantz and Luo (2006) also reported significant differences between users’ satisfaction level and the completeness of the answer, the helpfulness of the librarian, and the speed of the service. They said that users were less satisfied when the answer was less complete, the librarian was less helpful and the service speed was slower. Based on ...
... middle of paper ...
...act of digital reference on librarians and library users. Online, 22(6), 84-88.
Lankes, R. D. (2000). The birth cries of digital reference: an introduction to this special issue. Reference & User Services Quarterly, 39(4), 352-354.
Sobrepena, Y. T. (2011, March 3). The Research Instruments. Retrieved December 28, 2013, from http://www.scribd.com/doc/51948296/The-Research-Instruments
Zamalia Mahmud (2008). Handbook of research methodology. Shah Alam, Malaysia: University Publication Centre (UPENA).
Marsteller , M., & Neuhaus , P. (2001). The Chat Reference Experience at Carnegie Mellon University. Retrieved November 15, 2013, from http://www.contrib.andrew.cmu.edu/~matthewm/ALA_2001_chat.html
Broughton, Kelly (2001). Considering ‘chat’ as a way to assist remote users? We tested several systems, and found one that worked for us. Computers in Libraries. April 1, 27-31.
Whenever a person logs onto and begins to use a computer in the library, different kinds of information are automatically collected into transaction logs (Jansen, 2006). Sullenger (1997) recommends transaction logs “be examined by librarians to analyze how patrons use the catalog, what features they are using, and to see what areas of searching are problematic” (p. 21). Data can also be collected on “items viewed, sessions, site penetration; time online, users (trace evidence of, not individual information), navigational information” (Nicholas, Huntington, Jamali & Tenopir, 2006, p. 121). These data pieces provide useful information on usage patterns (Das & Turkoglu, 2009).
Why is this the most appropriate instrument? (Be sure to include appropriate reference to source materials.)
According to Ronald Hagler, the first of the six functions of bibliographic control, or information organization, is to identify the existence of all types of information resources as they are made available. The motive for identifying resources is obvious – one has to know a resource exists for it to be of any worth. This is true not only for libraries, but for all information providers. This paper will analyze how Hagler’s function is demonstrated by the St. Charles City-County Library District (http://youranswerplace.org/home), the Einstein Archives Online (http://www.alberteinstein.info/), and the domestic organization website, FlyLady.net (http://www.flylady.net/).
Richardson, W. (2003). Web logs in the English classroom: More than just a chat. The English Journal, volume 93, pp. 39-43.
In the past three hundred years communication has changed so much that sometimes it is hard to imagine. We have gone from hand written, hand delivered letters in the 1700’s to text messaging and face time. Humans naturally strive to make things better, to find easier ways of doing things. Communication has gone from only spoken messages to, written, typed, and then electronic.
Throughout the course of this class, and more specifically the process of generating an idea for my final project, I found myself drawn time and again to the way people interact with each other electronically namely the internet. Having been involved in computers and nearly everything related for the majority of my life I have experienced a number of different tools and applications from chat rooms to online games to instant messaging that provide a means of interacting with others in a number of different ways. This experience and other concepts and ideas that Ive either read about or envisioned stood as my foundation in deciding on and formulating this project.
4. Higgins, S., 2008. The International Journal of Digital Curation. Forum American Bar Association, 3(1), pp.134-140.
Adaptive Technology Equipment for the Library. Lisiecki, Christine; Computers in Libraries, v19 n6 p18-20,22 Jun 1999
The internet is becoming increasingly predominant in the daily lives of today’s society. We use the internet at both our homes and at work for personal and professional usages. People may instantly find specific information they need in a short period. On the other hand, most people use the internet as a form of communication within each other in the community. Back in the old days, we often have to send a letter and then wait for a reply. Nowadays, with the internet, it is easier to put our information up online, allowing more people to view them. Messages are easily spread to...
...of Library and Information Sciences, Third Edition (pp. 1507–1517). Taylor & Francis. Retrieved from http://www.tandfonline.com/doi/abs/10.1081/E-ELIS3-120043240
Now that we are living in an ever changing world, technology is viewed as the most resourceful tool in keeping up with the pace. Without the use of technology, communication would be limited to using mail for delivery and encyclopedias for research. Although technology has improved the way we communicate and find information for research, the information is not always valid. Unfortunately, for those of us who use the internet for shopping, research, or reading articles of personal interest the information is not treated the same as a your magazine or book. While such literature is reviewed by an editorial staff, internet literature or information can be published by anyone. In order to reap the full benefit of having the use of technology for any purpose, there are five basic criteria’s one must keep in mind as an evaluating tool for deciding whether or not the particular website is a reliable source for information.
It is difficult to overstate the important role that the Internet plays in public libraries. Patrons can use the Internet to find information, access services, and maintain connections with social media, while library staff can use the Internet to access informational resources, compile and maintain library statistics, stay networked with other libraries, and store files on "the cloud" . The Alberta government is working to make high-speed Internet available in all public libraries across the province; as of 2009, they had nearly reached their goal (just 15 of Alberta's 310 municipal public libraries that were not able to get high-speed Internet access due to problems with their infrastructure) (Alberta Municipal Affairs, 2009). This demonstrates that the Internet and public libraries are becoming intrinsically linked, and shows the need for library staff to be aware of how they and their patrons can and cannot use the Internet.
...acting with classmates using unfamiliar tools such as chat rooms. (Driscoll, 1998) Web-based instruction is also labor intensive, requiring a design team which should include graphic designers, network managers, server installers, end-user support, and programmers.
At this point in time the computer was being integrated into organizations, and viewed by many as a boon to information management. While the major use of computers was reserved for technical and science librarians, reference librarians were adopting the use of computers since the amount of material a reference librarian was required to know was becoming impossible to keep up to without a computer’s aid. Librarians were, and still are, expected to be aware of the newest techniques and have the skills to use new technologies on the
...e for their needs, they still choose to go to this route, or even Shapiro and Hughes' seven dimensions of information literacy as it implies to computer literacy. As new technology comes available the information explosion will gain more momentum, which is going to cause more information seekers to become overloaded, unless information literacy skills are brought back into the information seeking process. In addition, information explosion has given many effects on individuals, organization, society, and country either positive or negative effects. In the ways to find the information of information explosion, maybe somebody will face with the difficulty of valuing the good information to be taken for the assignment. By the way, we need to take the advantage of this situation to make an improvement of our ability in produce useful information for the next generation.