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The challenges in Implementing the total quality management
The challenges in Implementing the total quality management
Total quality management and how useful to organisation today
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Total Quality Management (TQM) is the strategic activities aimed to implement the awareness of quality in an organization by management. Manufacturing, service, non profit, and governmental organizations have been using TQM extensively since the 1990s. This paper discusses total quality management in a service and manufacturing organization. Metropolitan Transit Authority of Harris County, Texas is the service organization and Dell, Incorporation (Inc.) is the manufacturing organization discussed in this paper. The value of quality in customer satisfaction and the description of the need for customer-driven quality of METRO and Dell, Inc. are explained. A matrix that compares and contrasts the strategic roles of TQM for the two organizations is included. The significance of management and how leadership relates to quality is evaluated in this Total Quality Management Survey Paper.
Metropolitan Transit Authority (METRO) – Service Organization
Metropolitan Transit Authority of Harris County, Texas (METRO) is a total quality management organization that provides public transportation service for Houston, Texas and surrounding areas. METRO ensures customer satisfaction by serving the Houston area with bus, light rail, paratransit, and high occupancy vehicle lanes (HOV). METRO also has a website to help meet the needs of the new and existing passengers. The company has a local service that operates on the city streets; and an express service that operates on the freeway. The local service has bus stops at every other corner of each route. The express service has Park and Ride Lots near the freeway where customers can park their cars and ride the freeway bus to downtown Houston. Some express buses travel to the Medical Center and the Uptown/Galleria area. These services increase during the peak hours for the convenience of the customers to and from work. From 1990 to 2004, METRO consisted of the largest all bus fleet in the United States before the METRORail.
The light rail service known as METRORail was founded by Houston former Mayor Lee Brown and METRO formerly CEO Shirley Deliberio. This service presently includes one light rail line called the Red Line and a mobility plan with five more lines to be completed by 2012. The Red Line consists of 7.5 miles, and is the second largest light rail service in Texas. Over 45,000 passengers ride METRORail on an average weekday (METRO, 2008). METRORail is the first light rail system in Houston since the streetcar system 60 years ago. METRO goal is to provide the Houston area with the five lines and services by 2012.
... phase of this bus rapid transit system. Thanks to the partnership between the Greater Cleveland Regional Transit Authority and Cleveland Clinic and University Hospital, they purchased the naming rights of this bus system. The HealthLine is the leading project in the Euclid Avenue Corridor that has helped it to revitalize. Not only is this system moving millions of passengers from University Circle to Downtown Cleveland, in a half hour or less, but it is moving Greater Cleveland’s economy above billions of dollars of economic development. This bus rapid transit system has made Cleveland a lot more sustainable and even more environmentally friendly, especially with the HealthLine’s hybrid-electric vehicles and the greenery along the route. With the plans for expansion, the Cleveland area can expect nothing but more redevelopment and an even bigger and better economy.
Commuter service in Claremont is provided by Metrolink from the Claremont Metrolink Station, which is on the San Bernardino Line, with trains traveling to Los Angeles and San Bernardino several times daily.
...s in Prospect Park, and expanded the bicycle network. New York City and the MTA have implemented a new Bus Rapid Transit routes, with more than twenty new lines to link underserved communities. This Rapid Transit system has saved many outer-borough commuters a lot of time and has stimulated the economies of communities the subway does not reach. Blasio is also planning on working with the Port Authority to build a federal-funded Cross Harbor Freight Tunnel that will ultimately take thousands of trucks off the streets, reducing traffic and increasing economic competitiveness (NYMTC).
Have you been late for the metro, on certain occasions, or has the metro had maintenance, casually most of the time, well I am here to discuss this problem and give my own personal opinions and experiences.
In today's day and age, an increasing urgency must be put on the issue of transportation and its relation to society. Man owes it to himself to address the issue of transportation with practicality and, as one of the biggest polluters, ultimate discretion. One of the most practical and responsible forms of transportation available today is mass transit. However, a problem is present in American society in that mass transit is not as plentiful as it should be. Societies' across the globe are embracing mass transit much more quickly than Americans are. This problem can be remedied through proper education of the benefits of mass transit. Mass transit is the ideal future of travel for several reasons. Of note: “mass transit costs less to the community, needs less urban space, is less energy-intensive, pollutes less, is the safest mode, improves accessibility to jobs, and offers mobility for all” (1). Mass transit is also a highly flexible mode of transportation, with many different methods of travel available. Of note for these: metros, buses, carpooling, light rail, and waterborne transports. Proponents of mass transit claim it will find solutions to problems concerning the economy, the environment, and the energy crisis, as well as improving overall quality of life (2). Each of these ideas will be examined more in-depth.
Public transport is a service provided by the government of the city which is available
construction with speed limits of 65 to 70 miles per hour and traffic usually exceeds those speeds. Traffic jams happen daily, and getting to and from work can take an hour or more in Houston. Metro, the public bus system in Houston, is used regularly by people to save on gas and time commuting to and from work. Getting from one side of Houston to another can take one to two hours depending on traffic and the time of day. Commuting in Victoria is much less stressful and take far less time than commuting in
The Federal Transit Association (FTA) defines BRT as a rapid mode of transportation that can combine the quality of rail transit and the flexibility of buses according to Thomas (2001). A more detail definition of BRT is a flexible, services, vehicles, running way, rubber tired rapid transit mode that combines stations and ITS elements into an integrated system with a strong positive image and identity. BRT system is designed to be appropriate to the market they serve and their physical surroundings and can be incrementally implemented in a variety of environments. In brief, BRT is a integrated system of facilities, services, and amenities that collectively improve the reliability, speed, and identity of bus transit. In many aspects, BRT is rubber-tired same as light rail transit (LRT), but with
Transit-oriented development is defined as the creation of compact, walkable communities centered around train systems. TODs mix residential, retail, office, open space, and public uses in a walkable environment, making it convenient for residents and employees to travel by transit, bicycle, foot, or car” (2). Like conventional development around transit stations, TOD aims to increase transit ridership. However, unlike conventional development around a transit station, TOD plans are based on goals of improving transportation options, creating walkable communities, as well as improving “neighborhood cohesion, social diversity, conservation, public safety, and community revitalization” (3). TOD design principles contain elements that are intended to achieve these social, neighborhoods, regional, and transportation goals. If all of these goals are met development will become focused on high-density areas instead of a centrifugal developmental process. Transit-oriented develop...
Contained within the following paper is the evaluation of the author’s organization’s mission, vision goals, and objectives .The author will discuss the pre-determined questions as set forth by Jeffrey Trapp, a certified University of Phoenix instructor. This paper will discuss the differences that a rise between a company that has implemented TQM (Total Quality Management) with that of the authors own organization’s management style.
Even though Total Quality Management (TQM) has been replaced by other quality methodologies in many cases, organizations that have taken the long arduous journey to properly implement TQM benefited from it immensely [1]. While TQM may be perceived by many employees as just another passing fad that will soon fall by the wayside, the environmental conditions that exist within the organization will determine if TQM can be successfully implemented and take root. What is Total Quality Management (TQM)? TQM is a system of continuous improvement of work processes to enhance the organization’s ability to deliver high-quality products or services in a cost-effective manner [2].
Total Quality Management is a management philosophy driven by customer needs and expectations. TQM focuses on quality and builds a management method based on full employee involvement. Its aim is to achieve long-term successful management through long-term customer
Public transportation is an essential part of a city. A good public transit can encourage a city’s economic activities and can provide its citizen a convenient life. Does our Phoenix public transit work well? Does it provide sufficient service to the citizen? From my experience, the answer is no. This November I tried to attend the popular State Fair in Phoenix. However, I found that there were not any buses or metros could take me to the fair directly. It means I need 2 hours or more spend on the public transits. As the sixth most populous city nationwide (“Phoenix Quick Fact” 1), compared with Los Angeles and other big cities in America, Phoenix’s public transportation is indeed subpar. Due to Los Angeles has 154 bus lines and 30 metros (“Schedule”), New York has 316 bus lines and 28 subways(“Maps & Timetables”), while Phoenix only has 98 bus lines, and the number of metro line is only one! (“Route Schedules & Maps”) The problem is
Most people take the urban public transportation system for granted. It is used in every aspect of our daily lives: work, education, medical necessities, recreation, etc. It is also important for the transportation of goods and services, which aids the growth and maintenance of our economy. Urban public transportation is the critical component of our quality of life and economic stability. The MBTA, the Massachusetts Bay Transportation Authority, is Boston and Eastern Massachusetts’s major transportation service.
TQM is essential to be used by all the companies especially the manufacturing companies who have the responsibility to ensure about the quality of the product. TQM is being viewed as the boon and it is an approach for improving the quality and customer satisfaction in the long run and also reduces the amount of waste (www.businessknowledgesource.com). There are various components which have to be addressed in implementing the TQM they are Ethics, integrity, training, trust, teamwork, communication and recognition (www.businessknowledgesource.com).