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Your search returned over 400 essays for "customers"
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Effects of Induction on Customers - Effects of Induction on Customers Internal Customers Internal customers find that the induction process makes sure that all are informed about the procedures and protocols of the department and helps them know what is expected from them. It gives them an introduction to the department and the area they are working in to help them get familiar. It gives them access to the IT systems that are routinely used. They get to meet key people with whom they will be working with, see the documentation and procedures they are expected to use and gives an opportunity to ask questions....   [tags: Internal Customers, Induction Process]
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917 words
(2.6 pages)
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Angry Customers - Expressing quite cheerfully, I casually greeted the caller, “Hungry Herbs, would you like pick-up or delivery?” Little did I know this phone call would teach me my next life lesson; quite frankly, people suck. After the man’s order was taken, I casually closed, “Your total comes to $66.87 and will be ready in about an hour.” Upon hanging up, I soon realized there was another three lines on hold. I took each call, one by one. The calls consisted of the three more orders; three more deliveries. Making my way to the back of the store, I noticed the exceedingly long list of food items to make....   [tags: Customers, food industry, ] 808 words
(2.3 pages)
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Obtaining and Keeping Customers - In order for a company to succeed and gain profit in a business, they must obtain and keep customers. Without customers, a company is obviously unprofitable which results in being unsuccessful. The first step is to convert first time visitors into a returning customer. Secondly, a company has to find a way to maintain these customers as loyal customers. These steps are considered customer service. There are many new aspects of customer service now that so many businesses have gone to the internet....   [tags: Customer Service]
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639 words
(1.8 pages)
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Qantas: Meeting the Needs of Customers Internationally - Sociocultural factors embody the various culture aspects in which a business functions. It is of great significance that a firm has the ability to appeal to the culture that they are working within as it reflects their customer knowledge, determining their performance (David & Fahey 2000, pg. 113). One central issue in regards to sociocultural factors playing an important role in a business’ marketing mix is firm’s ability to adapt marketing strategies in regards to demographics. The universal aging population is a clear indicator of marketing strategies for airlines companies to evolve so that it caters to the needs of the population as a whole....   [tags: customer loyalty, sociocultural factors] 1442 words
(4.1 pages)
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HP's Desire to Focus on Customers - HP's Desire to Focus on Customers 1) The case mentions several times HP’s desire to be more customer focused. In your view, what does it mean to be customer focused in the PC business. According to the case, what has HP done in its PC business to become more customer focused. Have they achieved this objective. Justify your response. Simply stated, to be customer focused is to "know the facts" about the client. By doing so, you will not only see the client's needs and business objectives from their point of view, but you will also learn about their unexpressed and/or future needs....   [tags: Business analysis Customer Service] 1509 words
(4.3 pages)
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Telecommunication Industry: The Bond Between Loyalty of Customers - ... Relationship Marketing Relationship marketing is sustaining as well as enhancing the relationship of customer and this can be used when the customer has options of choosing competitive alternative products and there is never- ending request for the commodity or the accommodations. in the accommodation industry, such as the telecommunication sector, such kind of strategies play an essential part in order to enhance the retention. In marketing, customer relations should be translated into availaing and loyal customers....   [tags: e-banking, customer´s need, business] 1348 words
(3.9 pages)
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How Companies Influence Customers to Buy their Products - In contrast, companies love to bring their prices down to influence customer to buy their product. At the same time, they appeal to customer ethos by rhetorically stating “I understand hard time. Therefore, my company lower prices, because we understand and appreciate our customers”. This is not an everyday conclusion. However, there is evidence that shows customers are more likely to buy from a company that have lower prices. Company’s strategies range from repeated advertisement, lowing prices, to teaming up with universities (school), and hospitals etc....   [tags: customer behavior, lowing prices, brand loyalty]
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2025 words
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General Terms and Conditions for Customers - Tele2 General Terms and Conditions for Customers Article 1 General provisions 1.1. These General Terms and Conditions, Tele2 doo ("Terms") regulate the relations between Tele2 d.o.o from Zagreb, Vukovarska ulica 269/d ("Tele2") as a provider of public communication services using radio frequency spectrum for public mobile communications network, for which Tele2 has been granted a concession or other authorization in accordance with applicable regulations ("Tele2 network), and the applicant for the establishment of a post-paid and pre-paid user account (hereinafter referred to collectively as „Customers“)....   [tags: Sales Contract] 1125 words
(3.2 pages)
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The Power of the Customers in the Automobile Industry - ... Therefore, the car manufacturers face the challenge to conform to changing demands quickly and meet the requirements in order to win the order. However, in some cases the particular company fails to keep up, as a result, the consumers become disappointed with offered products. Due to the low switching costs and quite standardized nature of product consumer has the possibility to search for alternatives. The report from American Consumer Satisfaction Index in 2011 announced that the buyers of foreign-built models were more satisfied with their purchases than those who bought the American vehicles....   [tags: manufacturer, price, buyers] 731 words
(2.1 pages)
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The Importance of Customers' Geographic Divisions - ... Moment of truth In Customer Service, a ‘Moment of Truth’ is an interaction that a customer has with a company that gives the customer a chance to make an impression about the company. Moments of truth may happen when a customer interacts with a company’s product, speaks to their sales people, opens their bill, or even has to call their technical support staff. A customer who comes away from a Moment Of Truth with a positive experience is likely to recommend the product or service to others, as well as buy or use them again themselves....   [tags: location, product, expectations] 844 words
(2.4 pages)
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How to Attract and Retain Customers - Maximizing your profit as a company can be done in two ways customer-wise; attracting and retaining them. The latter one can be done by creating a long-term relationship with your customer. One could argue that by maintaining this so-called loyalty a consumer will become dependent on his supplier. The question is whether a by impulse driven consumer really loses his independence or that long-term relationships do not imply loyalty. Customer loyalty is often strongly linked with repeat purchases, however this is not the whole story....   [tags: profit, loyalty, attitude]
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572 words
(1.6 pages)
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Good Management for Employees and Customers - Increase number of customer complaints Four leadership characteristics: Managing complaints is not an easy task for any manager’s list of problems. It’s easy to disgrace any work or write complaints. Some times complaints are small or some are big so manager’s need to work with open mind on solving complaints, because these complaints directly or indirectly going to affect the reputation of any organization. To solve complaints we need to go in process. Four characteristics that manager have to keep in mind as leader are- a. Facilitator guide....   [tags: complaints, leadership, communication] 850 words
(2.4 pages)
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Impacts of Promotional Videos on Customers - ... On a website, a promotional video makes a great first impression on a company’s website and in the long run be the shining representation of the company. It makes the website and the company appear professional and interesting. Statistics have shown that videos on a website will increase its traffic and boost business if done correctly. The incredible visuals of the video through professional editing, and effects will quickly appeal to the audience and excite them into buying the product or service, bring the product or service to life....   [tags: production crew, business competition] 753 words
(2.2 pages)
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Australian Customers and Online Shopping - ... • Tracking the project and reports the project status to clients. • Successfully delivering the project. o Computer System Consultant • Liaising extensively with project manager and clients. • Abreast of technical and industry growth. • Able to derive choices for potential solutions. • Communicates and supervises the programmers and make sure technical compatibility. o IT Manager • Communicates directly with the project manager and computer system consultant. • Allocates Resource such that employing staff for a project....   [tags: booktopia.com, e-comerce] 1278 words
(3.7 pages)
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McDonald's: Providing Value to Customers - Organization The following essay illustrates how value is provided to customers within the organization. By utilizing stakeholders, organizational policies, and specific strategies, McDonald’s works towards constantly innovating its service and product. A. Stakeholders The first and most important stakeholders for McDonald’s are its customers. The importance placed on consumers is demonstrated by the company’s mission statement “To be our customers’ favorite place and way to eat and drink” (McDonald’s, 2013)....   [tags: McDonald's Case Study]
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1443 words
(4.1 pages)
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Banking Services for Personal Customers - A. Introduction We are interested in the loan services in the Hongkong and Shanghai Banking Corporation Limited (HSBC) because nowadays a lot of people have impulsive consumer behavior to bring about a loan. We think that loan services are important to finance a vacation or to make a tax payment, depending on the needs of the customer. We will search the website of HSBC to find the useful information of loan services. It is because the information of HSBC is believable and useful.   B. Features / Characteristics of the Banking Products or Services We choose the personal installment loan and revolving credit facility....   [tags: Reasearch, Products, Services]
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1577 words
(4.5 pages)
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Dispute Resolution Services for Customers - ... The system helps to carefully review, build consumer trust in the marketplace; offer an expert, cost efficient, meaningful alternative to legal action and it provides a framework for the development of self-regulatory solutions to other emerging issues and public policy concerns (Council of Better Business Bureau, 2011, p. 5). Klein (2009) suggested that The Better Business Bureau was offering report cards to businesses, and a good grade that could differentiate a small firm from its competitors....   [tags: litigation, business, industry, solutions]
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572 words
(1.6 pages)
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Dealing with Difficult Customers - Difficult customers are just part of doing business today. “Difficult customers could be those in which you have to deal with negative, rude, angry, complaining, or aggressive people. These are just a few of the types of potentially difficult interactions” (Street). From time to time, you will also find the need to help customers who can be designated as difficult, but in a different way: Lack of knowledge about your product, service and or policies, dissatisfaction with your service and or product, demanding, talkative, internal customers with special requests, language barriers and elderly or disabled customers that need assistance....   [tags: business, empathetic, service] 722 words
(2.1 pages)
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Business: Things Customers Want - During a normal school day, a young man walks up and asks a sneaker head, "What shoes are those. I’ve never seen those before!" In the afternoon, a middle-aged Mother comes home and after having read the tabloids, would like to know the name or designer of the new dress Beyoncé was wearing during the music awards. At midnight, A Father comes home from a long day at work and is hoping for a new bed with new innovative technology that would help him rest up to repeat the day’s work tomorrow and the day after....   [tags: innovative products, macbook, nike, big companies]
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1607 words
(4.6 pages)
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Surveying the Retail Customers - ... A study defined the retailer’s goal was “to sell products to consumers and the right price is critical in ensuring sales” (Hair, Lamb & McDaniel, 2006, p. 458). Consumers were not the only one who could gain benefit from retailing, but also the retailers. Today, most of the conventional retailers are into single-line or limited-line stores which are specialized into certain line of related products rather than a wide assortment (Cannon, McCarthy & Perreault, 2010). In addition to, customers prefer retailing in buying some products because of the benefit that they could get from it....   [tags: employees, satisfaction, consumers] 2376 words
(6.8 pages)
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Why Give The Customers What They Want? - With all the different types of businesses out now, there are many that have different advantages for different areas then others. Some businesses have no choice but to give in to certain advantages. It is something that makes all the business sense to keep doing its normal business strategies but maybe there are ways to gain those lost advantages. The advantage of businesses to provide their service to the majority of their customers any time of the day, or night is an advantage that can only be taken advantage by the right kind of business setup....   [tags: Business Customer Service] 1376 words
(3.9 pages)
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Correlation of the Behavior of Female Waitresses at Sports Bars and the Tips Given By Male Customers - When we go out to eat or drink at a sports bar, we usually find that a majority of the servers and bartenders are females. Why is this, one might ask. The most obvious reason is that they draw in more male customers to drink beer and eat food. If a male patron were to walk into a sports bar, he would stay longer and spend more money because he would tend to be checking out a server that he considered attractive. Servers usually know this so they tend to expose themselves more and dress accordingly to attract more guys and hopefully to receive larger tips....   [tags: restaurant servers and customer tipping]
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2327 words
(6.6 pages)
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Omnico Inc. Fails to Build and Maintain Long Relationships with its Customers - Statement of the Problem The statement of the problem of this case can be formulated as follows: Omnico Inc. fails to build and maintain long-term relationships with its customers compared to other businesses in the industry. Based on market research report, the industry average comparison for customer retention is below industry average. Summary of the Facts Buddy Towers, who was a sales representative at Omnico Inc. for more than 35 years, has recently been promoted to the position of a sales manager....   [tags: sales strategy,customer retention,market research]
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1053 words
(3 pages)
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Target and The Largest Breaches of Customers Data - ... “The company said it has seen no evidence that any customer data had been tampered with or that any payment information had been compromised” The company strongly encouraged all users to make sure that they changed their passwords as a just in case scenario. (Fox News Network , 2013) Evernote started the process of handling this incident correctly by sending e-mails to every customer to let them know of the breach which showed their initiative to solve the situation. The first step of admitting your mistakes and the willingness to fix it is crucial in this process....   [tags: credit and debit card, incident, response]
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811 words
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Customers' Attitude and Acceptance of Banking Products - ... He also quotes that lenders should look at Financial Inclusion as an opportunity to expand business. “What Financial Inclusion requires most of all is efficient and sympathetic customer service by banks”. No amount of regulation, rules, policies and plans will deliver sustainable results unless banks serve their customers with efficiency, empathy and courtesy (Times of India). In the last few years, most banks have gone about the task quite seriously and providing several products and services to the vulnerable groups....   [tags: financial inclusion services] 2421 words
(6.9 pages)
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Beer Gardens Creates Value for Customers - It is important for the Beer Garden to remain competitive on the market. Hill & Jones (1995) describe that competitive advantage is the capability of a firm to surpass its competitors whereas Porter (1985) suggests that competitive advantage is the firm’s competences to develop value for its customers. Hence, it can be said that creating value for customers will help to surpass competitors resulting in Competitive advantage. The following is an analysis of the competitive advantage of the Beer Garden:  Functional Strategies:  Superior Efficiency The sports bar will have a good balance between capital and labour intensive....   [tags: competition, sports bar, innovation] 1483 words
(4.2 pages)
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How Companies Target Specific Customers - ... I. Customer Intimacy Strategy: Is a unique selling proposition which states “You should choose us because we can customize our product and service to meet your individual needs better than our competitors” (Noreen, Brewer, & Garrison, 2014) Here the value proposition focuses more on customer care and service and try to adapt themselves according to customers individual needs. One such corporation is the Home repair and improvement company; Home Depot relies on such value proposition for its success....   [tags: intimacy, operation, product leadership] 1119 words
(3.2 pages)
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Loyal Customers Make Businesses Successful - Bonus cards. The majority of people will have at least one of them in their wallets. But why do people have bonus cards. The reason is that when they shop regularly at a certain store, they can get discounts and other extra benefits and services. Consumers like discounts, because everyone wants to get as much possible at the lowest cost. Therefore bonus cards are very helpful, all you need to do is become a regular customer and you can get a discount. This sounds like friendliness from the store....   [tags: programs, dependence, shoppers]
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570 words
(1.6 pages)
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Learning the Needs of Customers Through Customer Relationship Management - INTRODUCTION TO CRM Definition: Customer relationship management is a strategy to learn the needs of customers. It mainly focuses on customer relations from an Enterprise perspective. It consists of systems and strategies that enable personal and relevant communications in a timely fashion. The goal is to optimize long term, profitable relationships . Enterprise consists of many divisions like sales, marketing, finance etc., to work effectively, all need to work collaboratively. CRM enables the Enterprise to understand the customer and there by combines the information of different divisions to a single set....   [tags: profit, collaboration, service]
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634 words
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Communicating with Customers - Communicating with Customers Whether a business organisation is communicating internally (employees) or externally (customers and suppliers), there are number of ways in which, communication can take place. They are: verbal communication, non-verbal communication, written communication, and technological communication. Verbal communication Verbal communication can either be done face-to-face or even over the telephone. An example of internal communication is having a one-to-one conversation with a manager....   [tags: Papers] 808 words
(2.3 pages)
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Customers For Life By Carl Sew - "Customers for Life" Carl Sewell’s book “Customers for Life” is devoted to teaching the businessperson of today ways in which they can turn one-time buyers into customers for life. He states that every customer has the ability to be worth 332,000 dollars to your business if you can keep them for life. Mr. Sewell is the number selling luxury automobile dealer in the country. He started from the bottom and manipulated his automobile business into a 250,000,000-dollar business. In his book he explains the things that he has found to work for his business in great detail so that you may also apply them to your business....   [tags: essays research papers] 988 words
(2.8 pages)
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Barclays’ Internal and External Customers - Barclays’ Internal and External Customers Barclays offers a wide range of services to both internal and external customers. Internal customers are member of staff/colleagues that work in an organisation. Examples of internal customers in Barclays include: Small Business Managers, Customer Relations Team, telephone operators, Financial Planning Managers, Customer Service staff, Counter staff, Accountants, Consumer Relations Team, and Relationship Managers. External customers are the majority of individuals who lives in the local areas....   [tags: Business Management Studies] 2052 words
(5.9 pages)
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The Appeal of Holiday Brochures to Customers - The Appeal of Holiday Brochures to Customers For this essay I shall discuss ways that holiday brochures appeal to their customers. I will examine three brochures and compare them to each other. The three brochures will all have different target audience, so as to show you what different techniques are used to get a certain group of people to buy the holiday a company is selling....   [tags: Papers] 1612 words
(4.6 pages)
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Primary Research Comes Directly from the Customers - ... It may not be cost effective. To cover a large customer base from the target market segment, we can use surveying techniques. We need to prepare list of effective questionnaires. Questionnaires must include open questions as well as close questions. Product Manager prepares this questionnaires with the help of appropriate functionaries. Then we have to find a way to send this questionnaires to target customers. We can use internet to do survey. We can use a popular magazine targeted for the marker segment....   [tags: interview, survey, ethnography]
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674 words
(1.9 pages)
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Developing Further Relationship with the Customers through Social Media - ... Today, it is about how the information is presented to consumers, it should be information, education and entertain not absorbing information. Facebook Customers are able to interact with the airline by Facebook features such as like, post, comments, check-in, status etc. It creates a viral marketing effect and two way communication between airline and customers. Twitter Airways can launch a Twitter-based competition to engage customers interact with the airline. It was destination-related tweets and the airline managed to engage customers and prompted them to learn more about destinations It created Twitter with information about Sri Lankan Airlines destinations and the smart inclusi...   [tags: the case of Sri Lankan Airlines] 793 words
(2.3 pages)
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Does Davao Pasalubong Center Provide Satisfaction of Customers? - ... If companies provide products mismatch the customer’s expectations and desires, customers will be disappointed. If companies supply a product meeting their desires, customers will be satisfied. If companies give a product surpassing their desires, customers will feel highly delighted and satisfied. In addition, Kondo (2008) said that customer satisfaction is the final target of total quality management, and as such, many attempts have been made at its measurement. None of the identified definitions is considered official since customer satisfaction is a very broad subject matter, to the point that people from different fields have a preconceived notion that shape up or limi...   [tags: services, products, business] 3269 words
(9.3 pages)
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Experiences fo the Customers at Two Popular Clothing Stores - ... Performance Matters. Each of us is given the opportunity every day to contribute to the success of Express. We have a responsibility to use that opportunity to perform at the highest level in all that we do, and in a way that is consistent with our Company values. We take personal responsibility for our actions and results, and know that how we achieve results is as important as the results themselves. Creative Collaboration. We know we can achieve greater success by working together than we can by ourselves....   [tags: company comparison and business analysis] 1746 words
(5 pages)
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Rogers' Chocolates Holds a High Place in Customers' Hearts - ... This becomes and issue when you still want to keep your wholesalers’ content with most of the product is being allocated to them. The issue at hand is both the ineffective planning and the level of resources available to this high-end chocolate company. Not only do they not have the ability to meet demand due to funds and labor, but also they lack the resources to be able to expand their brand through different strategies. At the end, the problem for Rogers’ Chocolates becomes a question of if they lose age-old tradition and gain resources rapidly to expand their reach; or value who they are, and find alternative options to grow....   [tags: analysis, sales, inefficiency] 1054 words
(3 pages)
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How to Get Customers to Talk About Your Brand - The best forms of advertisement are actually free, but hard to obtain. Word of mouth is arguably the most effective kind of advertisement—recommendations from friends, funny experiences with a product, blog reviews—they all work. How can you get people talking about your company and brand, though. Here are five ways you can get the conversation started. 1. Be Where They Are In order to get customers talking about you, they need to see you and find out who you are. If they aren’t coming to you, you better go to them....   [tags: Process Essay] 825 words
(2.4 pages)
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Figuring out the Factors that Influence Customers' Movie Decision - ... For Movie Traits, the relatively high amount of respondent responded positively towards movie genre, movie sequel and story plot. This implied that audience will possibly consider these factors more when they are picking the movies to watch. About structure qualities, the majority of participants pay attention to the movie cast and country of origin during their evaluation stage. Movie director is also recognized to have some influence over audience’s movie decision if they find the director names familiar....   [tags: research study] 2461 words
(7 pages)
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Cellphones’ New Early Termination Fee: The Customers’ Responsibility - Imagine a world without cellphones. Can you think of yourself without one. As the clock ticks with Information Technology, we cannot help but run along the fast lane of the 21st century. Like a car, this development is being fueled by communication: Internet, text messaging, electronic-mails – all bundled up in one gadget, the cellphone. It is needless to say then that cellphones or mobile phones are now the roads of communication. How technology has prospered the human species, giving us with so much liberty, carries a price tag we all have to pay – Responsibility....   [tags: informative essay]
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1178 words
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Customers’ satisfaction on the implementation of Ladies Coach for KTM Komuter. - 3.1 Introduction In this chapter will discuss about the method that been use to collect all the data. I also include the technique that been use to make the research. 3. Methodology for Data Collection 3.2 Sampling technique In order to get the result I choose to use sampling techniques. Sampling techniques are scientific methods of selecting samples from populations. As far as possible, the samples selected must be random and representative of the population from which the samples are selected....   [tags: Sampling Techniques, Scientific Method, Data]
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1253 words
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The Way to Penetrate Customers’ Minds by Old Spice Advertisement - ... The actor in the advertisement is one of the African- American NFL Super Bowl player, who is superbly attractive and muscular. His facial expression is playful while showing his confidence. He looks quite satisfied with his deodorant. A sexy girl besides him seems to have a crush on him. This implicitly exploits the effects of celebrity endorsement: If famous people use a product, demand for the product often escalates. Consumers attain credibility of the product by assuming public figures are singularly knowledgeable about the product....   [tags: consumer, sense of humor, marketing] 907 words
(2.6 pages)
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Different Types of Customers - Different Types of Customers Business facilities are used by a wide range of individuals including those with special needs, such as disabled and deaf people. All of these people want a high level of customer service. To provide a high level customer service, I need to identify the following different types of customers: * Children * The elderly * Foreign customers * Physically or mentally disabled * The deaf * The blind * The know-it-all Children Businesses, such as Barclays need to treat children fairly because, they are tomorrow’s customers and businesses should treat them with care as they do to older customers....   [tags: Papers] 810 words
(2.3 pages)
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Students as University Customers - Students as University Customers The simple, most accepted and understandable definition is that a customer is one who pays for goods and services. University students, in general, are definitely paying or being sponsored to be part of the academic institution, therefore there is a certain income flowing into the university for the students to be there. Educating a person is considered as providing a service in the sense that work is being done by a person (the lecturer) and that work benefits someone else (the students)....   [tags: Education University Business] 1288 words
(3.7 pages)
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Classification of Restaurant Customers - Classification of Restaurant Customers “I’ve been here for ten minutes and my server hasn’t taken my order yet!” This is a direct quote from me before I worked at a restaurant. I never looked to see how many tables my server actually had or how much running I made them do. The sad truth is most people do not notice these details either, which may affect the tip their server will receive. By looking at the attitude and maintenance of restaurant customers, you can classify them into three categories according to their tipping patterns: the “hmm…how good were they....   [tags: Classification Essay] 578 words
(1.7 pages)
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Intelligence Customers - INTELLIGENCE CUSTOMERS The collapse of the Soviet Union has finally brought the cold war to a conclusion in the 1980’s. This collapse brought about a transfer in the global power structure. Threats such as terrorism, nuclear proliferation, narcotics trafficking and organized crime e became more prominent. The United States’ national security policies were revolutionized to be successful against the new risks towards the Nation. It may be assumed that the best group to handle the new pressures of the world would be the U.S....   [tags: essays research papers] 1010 words
(2.9 pages)
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Investigating How Barclays Communicate With Their Customers - Investigating How Barclays Communicate With Their Customers There are different types of ways; Barclays can communicate both internal and external customers. If the bank is communicating with internal customers (i.e. employees), this is known as internal communication. If the bank is communicating with external customers (i.e. community, shareholders), this is known as external communication. Verbal communication The financial bank can use verbal communication to communicate with customers within the organisation such as, face-to-face conversation, and outside the organisation such as, dealing with customer’s complaint over the telephone....   [tags: Papers] 534 words
(1.5 pages)
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It’s Time for Customers to Mind their Manners - It’s Time for Customers to Mind their Manners I am writing to you, my fellow citizens of Smallville, as plea for you to start using your manners when dining out. I have been in the restaurant business for the past four years. Currently, I am a waitress at a Smallville bar and grill. I have to say that I am surprised at the way I am treated while at work. Never before have I experienced such blatant disrespect in my workplace. I have shared many positive experiences with customers and employees alike, but that is not what I am going to tell you about today....   [tags: Argumentative Persuasive Argument Essays] 1333 words
(3.8 pages)
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Compliance Systems: Reducing The Risks of Customers - According to the Merriam Webster Dictionary, (p.147) “compliance is the act of complying to a demand or a proposal” and to comply (p. 148) with is to “yield to or to conform to” specifics. In the Gilbert Law Summaries Law Dictionary (p.54), compliance is the “Act of complying, obeying, or submitting to someone or something as “compliance with the law.” In the corporate world we look more than to ethics of just doing what is right, but further for the protection of others. Secondly, compliance systems and policies are designed to reduce the risk of loss of the consumer/customer/client....   [tags: employees, credit card security]
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1327 words
(3.8 pages)
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Analysis of Customer Service Management - The experiment uses a hair salon sample survey to gain a deeper understanding of customer service. A thorough interpretation of the data set separating close and distant relationships provides insight into the problem of customer dissatisfaction in regards to employer/consumer relationships. The data is organized into several columns and separated by response. Respondents who are close are identified as “1”, while respondents who are distant are represented with “-1”. There are ratings from one to seven based on the following factors: “consider new”, “cut again”, “remain loyal”, “recommend”, “straightforward”, “open”, “don't want to know”, “wants feedback”, “honest”, “truthful”, “can’t tell”...   [tags: hair salons, service industry, customers]
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1648 words
(4.7 pages)
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How Do Companies Best Create Lasting Connections with their Customers? - ... You have to trust that if you are telling your customers sensible things about your company and its products and dealing with them on an honest level, they will respect you. Thus, lasting connections will begin to be made. Classic definitions of authentic include: “worthy of belief and trust” and “genuine and original.” Authenticity produces connectivity by touching people at an emotional level. It is driven by product or corporate traits such as quality, commitment to customer service, true concern for the community, charitable outreach, and a remarkable business culture....   [tags: creating devoted-brand fans] 529 words
(1.5 pages)
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How to Ensure the Call Center Staff Is Successful and That Customers Are Well Served - How to Ensure the Call Center Staff Is Successful and That Customers Are Well Served There is several ways through which the management can ensure that distant call centers for their organizations are successful and that their customers are well served. Some of these include: Customer service staff training and development New employees should be thoroughly trained on communication skills over the phone and online. This should be done by experienced and successful trainers who are informed properly on the area....   [tags: Business Management ]
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How the E-commerce Companies Interact, Attract and Retain Customers - ... Secondly, Graphics are not read by search engines, therefore, a tag with a label containing description of graphic should be attached so that the search engine crawlers can read it. Thirdly, Using Keywords or key phrases is a boon and should be used in throughout the company’s website like title page, URL, main page etc. Fourthly, Contents of main page, it is very important to create a very relevant and interesting contents and because of proper and appropriate contents can lead to more customers....   [tags: search engines, media, internet] 1405 words
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Study Regarding the Acceptance of Online Branding Techniques by Indian Customers - STATEMENT OF THE PROBLEM To measure the acceptance of online branding techniques by the Indian customers. If the Indian customers have accepted the online branding techniques, what are factors that affect the customer acceptance is also studied. OBJECTIVES OF THE STUDY Primary Objective: • To understand whether online branding is an effective marketing tool I.e. whether the Indian consumers prefer and accept the concept of online branding. Secondary Objectives: • Understand the important factors which affect the consumer preference for online brands • To conduct a study of various branding methods which are available online....   [tags: Marketing, Sales] 3040 words
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The Ruthless Exploitation of Customers' Desires in The New Media Technologies Advertisement - Current state-of-the-art in the advertising of new media technologies like smart phones, tablets and game consoles, is to use the marketing technique called exaggeration (Kotler 168) to overstate the power of the new technology in order to stimulate not accomplishable expectations and create wrong longings in the target group. These promises go beyond the simple and reappearing claim about a new revolution (“Goodbye 1984”) and a change of the world (“Samsung Galaxy Tab”), they focus on user attitudes by trying to conciliate great benefits and unlimited opportunities for the user's life....   [tags: Advertising]
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American Express and Its Tactics to Reach Out to Its Customers - “Consumers today is on the go, multitasking and reaching them is much more difficult than it used to be. Habits are changing high tech gadgets are a must and music and TV is dialed up on demand dictated by the consumers. Consumers are choosing how they want to interact with the environment on their turns. A trend that has created many challenges for companies that are seeking new customers. No longer do American Express has just a captive audience watching three networks or going to the mailbox as their only incoming source of information and correspondents....   [tags: wallet, distinction, creativity]
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Web Applications: OTRS User-friendly Interfaces for Customers and Agents - A trouble ticket system is a software system which works on multi-channel customer requests centralised management. It can help streamline work flow processes, track and solve requests more effectively and improve customer satisfaction. Ticket is this case is as same as medical report which records trouble description, process and result. Finally, it is archived after it closeshttp://doc.otrs.org/3.3/en/html/introduction.html. Open-source Ticket Request System (OTRS), is a free, open-source and AGPLhttp://www.gnu.org/licenses/agpl-3.0.html licensed software packages....   [tags: external and internal communications] 650 words
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In order for the customers to purchase the Nokia 6600 from the retailer, - In order for the customers to purchase the Nokia 6600 from the retailer, Sales and customer service Task 1 Introduction A sales promotion may be defined as on attempt to create interest in and stimulate sales of a product or service by a non-standard activity in a limited period of time, or with a controlled amount of product (while stocks last) In many ways, a sales promotion is a link between advertising and direct selling. It gives the advertiser an extra benefit to draw to the consumers attention, persuading them to go to the shops, and it allows the manufacturer’s sales person to revitalize the interest of the retailer by having something new to discuss or offer....   [tags: Business Management Studies] 1106 words
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Changing Times Make for Unhappy eBay Customers - Changing Times Make for Unhappy eBay Customers How much is too much, or how much is enough. This is an economic question that every successful business will have to evaluate in order to remain an icon in the marketplace. Today’s business world is unlike any time in comparison. There has never been more opportunity for small ventures to turn into major financial companies overnight with the use of the World Wide Web. It is true that many of these overnight wonders are short lived and go unnoticed; however we do have the elite group of companies that have made their mark in our everyday lives....   [tags: essays research papers] 1399 words
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Explanation, Analysis and Understanding of the Sub-topics, such as, Demand, Supply, Price Elasticity and Income Affects over Customers - Explanation, analysis and understanding of the sub-topics, such as, demand, supply, price elasticity and income affects over customers. Demand is the willingness of a product which a person is able to buy at the given price. Demand is an important tool in the market. The law of demand states that, as the price of a product increases, demand for that particular product will decrease. Price and quantity demanded have an inverse relationship between them. Price elasticity of demand is another concept showing a change in the responsiveness of a good or service due to a change in its price....   [tags: Cyberia Market, Giant, business analysis] 1486 words
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The Triple Bottom Line: the People, the Planet, and the Profits - ... Management can underscore the company’s commitment to ethics and make sound ethical principles a central part of the corporate structure by building ethical policies into the company’s regulations, policies, and procedures. Then, ethical decision-making will become a vital part of the company’s culture. A company can also enhance its ethical profile by enforcing a preference to do business with ethical suppliers, vendors, and contractors. A company commitment should not only permeate the parent company, but also all the companies that the parent company directly or indirectly supports....   [tags: management, customers]
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Advertising Methods Used Via Media Outlets - ... Regional Newspapers Regional newspapers are useful when you’re just specifically targeting a city or a town that is not big but somewhat local to your event. In order to obtain customer attention the advertisement must be precise, also attractive so that when customers see it they don’t forget about it. Advertising regionally can be more beneficial for the campaign because it will be local and the town wouldn’t be a large population to start with so the message would be delivered essentially....   [tags: Advertisement, Customers] 1096 words
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Business from a Confucious Stand Point: Chou’s Business Platform - Through Sinyi Real Estate’s innovative “people centered” business approach, founder Chun-Chi Chou created a stable business environment emphasizing employees and customers as the backbone of his corporate structure. Chou’s business platform focused mainly on how to create value for customers by training employees to treat customers with the highest regard. Examining the Ethical Culture Building report published by the Ethics Resource Center, “a leader’s ability to consistently promote ethical conduct in an organization is critical to ensuring that employees understand how to make ‘doing what is right’ a priority” (Ethics Resource Center, 2006)....   [tags: customers, employees] 1256 words
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Taking a Look at Dramaturgical Sociology - ... This separation keeps the performance alive to the audience, allowing the actors to break from the performance (Goffman, 1959). Yet performance cannot be completely broken some performance must be kept in the back region (Goffman, 1959). When in the backroom while having a conversation with my co-workers I must seem interested in their stories and agree with the situation, when it comes to a customer, keeping that sense of a team. Also in out backroom we have washrooms that are only for staff, in the odd occasion a little kid might really have to go, so we make an exception for them....   [tags: performing to the customers] 1800 words
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Starbucks: The Best Coffee Around - Starbucks: The Best Coffee Around I could not survive without coffee. Starbucks is one of the few coffee companies who give their customers the service they deserve. Founded in late 1987 by Gordon Bowker, Zev Siegl, and Jerry Baldwin Starbucks aim was to become the best coffee company around the world. These men first started the company in the city of Seattle, Washington but now have thousands of locations. Throughout the years, more people found out about the company as stores spread....   [tags: customers, traditions]
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Redefining Marketing by Creating Exceptional Value for Both Shareholders and Customers - Redefining Marketing by Creating Exceptional Value for Both Shareholders and Customers EXECUTIVE SUMMARY This report redefines marketing in terms of share holders and customers as: “Marketing is a management process that seeks to maximize return to shareholders by developing and implementing strategies to build customer relationships of trust with high value customers and creating a competitive advantage.” The report also tells us how value can be created for customers and shareholders by using value based marketing principle and taking Cadbury Schweppes as an example which became successful by creating value proposition for both customers and sharehold...   [tags: Papers] 2367 words
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Color Psychology by Kendra Cherry - Many different methods are used by producers to lure target consumers into buying their product, but perhaps the most common is placing an ad in a wide-spread magazine. Often the ad producer will go to great lengths to create publicity or to sell a product, event to the extent of paying hundreds of thousands of dollars to place an ad in a fashion magazine. These ads are designed not only to get their product publicity, but also to eclipse other companies which produce clothing. The ad designer’s aspiration is to create the ad with characteristics to attract the target consumer as she is flipping through the magazine....   [tags: advertisement, customers]
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The Effects of Changing Technology on Shopping Trends and Social Behavior of Customers - The Effects of Changing Technology on Shopping Trends and Social Behavior of Customers 1.1 Application Area Retail 1.2 PESTLE Perspective Social 1.3 Research Topic Question How has technology changed and affected shopping trends and the social behaviour of customers. 2.0 Preface/Abstract The purpose of this report is to analysis the PESTLE analysis; this report will contain one context of an Application Area, and then choose a research question based on both....   [tags: Papers] 2413 words
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JetBlue Airline Company Strategy Development - ... However, this is not feasible for long distance and overseas travel. The majority of JetBlue’s flight operations are based in the Northeastern United States, where consumers can use rail travel as an alternative to flying. Recent growth in video conferencing is a major threat for JetBlue and the entire industry. As Technological innovations advance the segment of business travelers will trend downward. VII. Marketing Strategy JetBlue attracts buyers with the same attributes that the company was built on....   [tags: Marketing, Customers] 1029 words
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Customer Satisfaction Strategies - Customer Satisfaction Strategies What is customer satisfaction. We are in the midst of a revolution in business. Some call it a customer revolution, others a quality revolution, others a service revolution. Organizations are attempting to obtain increased customer satisfaction by focusing on the quality of their products and the service provided. This movement toward quality has produced significant benefits but just like other business fads, joining and adopting the religion does not insure that the real objective of producing customer satisfaction will be obtained....   [tags: Consumerism Customers Business Retail Essays] 1040 words
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Outlets Must be On Their Toes to Compete in Today's Market - Innovation & creativity is the order of the day. Outlets, especially in the retail industry, have to be on their toes, providing the optimum service quality to its customer in order to make & hold their position in the market. As comparison spices up in different domains & verticals of the organized retail game, as many of the foreign players are entering to India & other Indian retail brands consolidating & expanding with a vengeance, one cannot afford to relax & take the customers lightly. Service quality is of the paramount importance when one talks about delivering the services to customers....   [tags: customers, gap, quality] 848 words
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Breach of Security in Neiman Marcus Group Ltd. - ... Authorities believe the same group of hackers in Eastern Europe is responsible for both incidents, which may be connected to an even larger cyber attack. Neiman Marcus’s President and CEO Karen Katz released a statement on the company’s website on January 22, 2014, in which she apologized for the breach and outlined the steps that the company will take to help its customers. She said the company notified all customers who shopped at either store during the affected time period whose e-mail addresses were in their database....   [tags: vulnerable, software, customers]
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Best Suiting Needs in B2B Selling in Technology - ... P- Publications E-Events N-News C-Community I-Image L-Lobbying S-Sponsorship Qualify: BANT Model should be used to qualify sales. B-Budget A-Authority N-Need T-Time Mindset: • It should be customer oriented, not product oriented. The following Model should be used to increase customers. Segmentation Micro Segmentation o Segmentation Selling to Empowered Customers: Delivering the right insight in the right way requires determining what the customer has already concluded about its needs and available solutions, who the decision makers are (often not the usual suspects), and what it will take to change their minds....   [tags: customers, salespeople, internet] 1693 words
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The Need for Balance in an Organization - ... (1996), "You actually spend more time serving customers, as they call back repeatedly to try to get problems fixed. According to customer-support expert Bill Rose, more than 60 percent of customer contacts are simply to follow up on existing problems. You spend more money, as customer problems do not get fixed right the first time. Finally, you build a reputation for poor service, spelling doom for your long-term market share. Even the on-line service mentioned above has been battered in the stock market recently because of increasing customer defections (p....   [tags: service, production, customers]
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How Can the Web Give a Company a Competitive Advantage? - ... And if in future company get a complaint from that certain customer against their employ then they can go through and see if the customer is speaking the truth. Also by having chat online you can have few customer representatives just by making chat automaton by computer on frequently asked questions. Therefore, by eliminating few representatives, the company will make have more saving. Customers will not believe as much on what company’s representatives as much on other customer reviews. If another customer who brought the same product and says that yes the product is excellent compared to other company's product, then most likely is that the customer will buy the product from a company...   [tags: availability, review, customers, marketing] 863 words
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The Human Side of Management and Leadership - The human side or management and leadership is a complex idea, and an even more complex thing to try to apply. The human side of management can apply to all aspect of a business but there is a lack of seeing business that have a human touch anymore. The most powerful aspects of the human side of management are personalization, service, innovation, and overall management. Personalization can have a huge impact on the overall success of failure of a business, most businesses are slightly unique in the products or services that they provide to their customers....   [tags: business transactions, customers]
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