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Different systems of communication needed in adult care settings
Roles of stakeholders in healthcare
Roles of stakeholders in healthcare
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Introduction
This essays aim is to show Care UK’s background, stakeholders and the organisation’s structure to provide more information on how the organisation operates. It will also present goals and objectives and the managerial responsibilities in order to achieve them.
Care UK is a company which deals with provide support and care to assist people live their lives independently. It is a very responsible task which requires their staff to have excellent communication skills. This report will present more information on this subject. (Care UK ,2014)
Care UK is an organization with over 30 years experience in running care homes and providing health and social care. Currently the organisations owns about 85 residential homes and supports about 17.000 service users through care and support. The organisation’s purpose is to provide the best service for residents who need support with their day to day activities and to help resident's live a more independent and fulfilling lives.
The company’s success can be attributed to contribution of their stakeholders; Managers, Service users, Life Skills Support Workers, Employees, Government department, GP centres, Hospitals, Suppliers, Relatives (Care UK ,2014).
The organisation’s customers are the service users; each resident is different and need to have the right care and care plan provided. Care UK provides six types of cares which includes:
• Dementia care – some residents are living with dementia, a unique approach was developed by this organisation to ensure the life skills support workers are well trained and prepared for providing professional care and support. (Care UK. n.d)
• Day care- these are clubs which are focused on stimulating a home environment it helps to...
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.../www.careuk.com/news/work-begins-pioneering-new-nursing-home. Last accessed 17.02.2014.
Care UK. (2014). Operational Management. Available: http://careers.careuk.com/careers/details.aspx?nPostingID=8423&nPostingTargetID=40799&option=52&sort=DESC&respnr=1&ID=QUVFK026203F3VBQB7V8NV45Y&LOV12=7858&Resultsperpage=10&lg=UK&mask=careukext. Last accessed 17.02.2014.
Care UK. (2014). Who are we?. Available: http://www.careuk.com/who-are-we. Last accessed 17.02.2014.
Lyne, J. (2008). Reducing depression: How older people’s care workers can help. Available: http://www.communitycare.co.uk/2008/11/07/reducing-depression-how-older-peoples-care-workers-can-help/#.UwIbyfl_uSo. Last accessed 17.02.2014.
Robinson, T. (2006). Improving Communication With Older Patients: Tips From the Literature. Available: http://www.aafp.org/fpm/2006/0900/p73.html. Last accessed 17.02.2014.
The aim of the agency is to develop knowledge and skills to cater the residents and ensure they enjoy their life at the aged care. Furthermore, the agency aims to enhance local expertise in mental and physical health care, improve care through training and foster a collaboration with academics, researchers, institutions, volunteers, therapists, doctors and other health care professionals.
Butler, R. (2008). The Carers of People with Dementia. BMJ: British Medical Journal , 336, 1260-1261.
...e service users, for instance from a supportive role to a safeguarding role. Paul Burstow, Minister of State for Care Services is trying to introduce the idea of the state as an enabling partner rather than a paternalistic authoritarian symbol of power. This is an important aspect of the personalisation, it should not entail only financial freedom from the state in the context of independent care budgets, and it should become apparent within the attitude towards service users. Leadbeater’s understanding of personalisation is astounding, he proposes subtly the application of the Nordic Model which will be discussed later on. “. . . putting users at the heart of services, enabling them to become participants in the design and delivery, services will be more effective by mobilising millions of people as co-producers of the public goods they value.” Leadbeater (2004)
care to the residents suffering from dementia. Banner et al (2009 as cited in Lee J.et al.2012)
Health and social care professionals encounter a diverse amount of individuals who have different needs and preferences regarding their health. As professionals they must ensure that all services users, whether it is older people with dementia, an infant with physical disabilities or an adult with an eating disorder (National Minimum Data Set for Social Care, [no date]), are treated in a way that will successfully meet such needs. In fact, health and social care professionals have a ‘duty of care’ towards services users, as well as other workers, in which they must legally promote the wellbeing of individuals and protect them against harm, abuse and injury. (The Care Certificate Workbook Standard 3, [no date]) Duty of care is a legal requirement
Perspective Stakeholders in health and social care can be referred to a person, group or organization that has interest or concern in an organization. Stakeholders can affect or be affected by the organizations actions, objectives, and policies. Some examples of key stakeholders in health and social care are inspecting bodies, managers, employers, government and its agencies, owners of care services, owners of local businesses, suppliers, trade unions, service users, and the community which the organization serves. For example, a local health and well-being strategy may be developed by;
The Open University (2010) K101 An introduction to health and social care, Unit 3, ‘Social Care In The Community’, Milton Keynes, The Open University.
The Care Programme Approach Association, (2006) National Standards and CPA Association Audit Tool for the Monitoring of the Care Programme Approach. Chesterfield: CPAA
A positive care environment is reinforced by legislation and national care standards implemented by the Scottish Government. Legislation such as, Data Protection Act 1998, Mental Health (Care and Treatment) (Scotland) Act 2003, Health and Safety at Work Act 1974, GIRFEC (Getting it right for every child) and the Regulation of Care (Scotland) Act 2001 put safeguards in place to give the service user legal rights.
The Scottish Government [TSG] (2005). National Care Standards - support services (revised march 2005) [PDF] available at The Scottish Government website; scotland.gov.uk/Resource/Doc/239525/0066023.pdf
Content 1.1 how principle and support are applied to ensure individuals are cared for in health and social care practice.
Mitchell, Monique B., Leon Kuczynski, Carolyn Y. Tubbs, and Christopher Ross. "We Care About Care: Advice Given by Children in Care for Children." EBSCOhost. EBSCO, 1 May 2012.Web. 12 Dec. 2013.
an assessment of their community care needs under the NHS and Community Care Act 1990.
Darby, S. Marr, J. Crump, A Scurfield, M (1999) Older People, Nursing & Mental Health. Oxford: Buterworth-Heinemann.
The Care Programme Approach Association (2006) National Standards and CPA Association Audit Tool for the Monitoring of the Care Programme Approach. Chesterfield: CPAA.