Part A:
The case describes the activities of a hypothetical roadside assistance organisation that is considering the relocation of its call centre from an existing base in the West Midlands of England to a location in Mumbai in western India.
Time
Every activity of this project includes the time about how long the activity will be taking place. For example, the business plan is expected to take four working weeks, the presentation meeting is expected to be completed in one day and so on. Therefore, time is one of the considerations which might be taken into account in deciding this project. Cusworth and Franks (2007) said the actual progress has to match or beat planned progress. The activities of the project must be finished before or on the planned time. The time management is beneficial to the project for deciding what should be done and not done. The most important function of the time management is regarding the planning as a reminder and guideline (Time Management, n.d.). Regarding the time as a neutral resource can help the project managers to grasp the present rather than lose the past or the future. The managers should make account of time to achieve the goals. For the analysis which might take place as part of the decision there will be some uncertainty risks. As for the time in this case, there might be different kinds of risks. Cusworth and Franks (2007) consider that the common risk to projects is failure to start work on time. For example, if the negotiation in this case has communication problems or the suggestions between the overseas group and the potential vendors in Mumbai cannot reach an agreement. Consequently, It maybe lasts for more than two weeks which can lead to the delays. The factors can place the...
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...tivity 5 about ￡150 per day and it could be crashed by 5 days. Firstly, the original number of working days required to complete the project is from 148days to 147days, the cost should be increased ￡150 in one day and add the cost of activity 1 about ￡100 which totally about ￡250. Then the critical path also hold the line as 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 12, 13, 14, 20, 21. Secondly, the days will be reduced sequentially from 147days to 146 days. Then the cost will be rise to ￡400 (￡150 + ￡150 +￡100). The critical path keep the 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 12, 13, 14, 20, 21.
If we continue to reduce the number of working days from 147days to 146days, therefore, the cost will be reached at ￡550 which exceeds ￡500.
Finally, the crashed days can be decided by three days and the cost is ￡400. According to the analysis, the critical path always keep the same.
Worker A can do a job in 15 days while worker B can do the same job in 20 days. Write a program to calculate the total number of days required to finish the work if both the workers work simultaneously.
Call centers are typically business process outsourcing. They subcontract with various businesses; call centers are the hired party to perform services and create goods that are usually performed by in house by the company's own employees and staff. The business practice Outsourcing was introduced in the late 1980’s. I choose to do the Apple Tree Company video case because I relate to it a lot. I am licensed as an agent and insurance producer. I work for a company similar to Apple Tree. Teletech a business outsourcing company founded in 1982. My project is United Health Care. We have other projects like USSA. Pertaining to me, i take inbound calls from consumers 65 and over and help them find doctors, check medication, try to find a plan that
Initial projections show that the current schedule will take 50 weeks to finish with a final budget estimate of $3.152 million. Although the project estimate comes in under budget, the time frame for completion extends beyond the acceptable 45 weeks. Therefore, the following discussion takes a closer look at the project's conditions by developing a project priority matrix, project network, and a Gantt chart to help Bjorn Ericksen and his team reduce the project duration. The author then offers a project closure approach.
The book contains the most effective methods of completing a project within its budget, schedule, and the resource constraints. It briefly explains all the stage process of every major project goes through. From creating the plan to monitoring and evaluation, there is a lot for project managers and supervisors to learn.
Project planning in teams is an integral constituent of team dynamics. When a team has been already formed it is time for it to start working on a project in order to reach the goals of the team or company in a whole. It is necessary to keep in mind two peculiarities about team projects. The first peculiarity is that all projects no matter what their goals are need to be carefully planned and structured before the implementation. And the second peculiarity is that the given projects will be performed not by an individual but a group of individuals, which may result in a certain conflict of interests or other problems, which may be encountered while working with a group of people.
try to stop the crash. then again on weekday the twenty eighth costs started dropping
SUBPOINT: Workers would have to set a block every 2.5 minutes, 7 days a week in order to finish in 23 years.
Taylor, P. and Bain, P. (2003) 'Call Centre Organizing in Adversity: From Excel to Vertex' in G. Gall (ed.)
When contrasting execution after some time, there is have to consider the adjustments in cost. The development in execution ought to be in accordance with the adjustments in cost.
Example: A garment Industry has 500 direct sewing operators and helpers. The cost to company for the 500 operators is Rs. 39,00,000. The company works for 8 hours per day for 26 days in a month. Therefore,
However, there was a difference existed. Roger taught us one step further than what I have learned in class which was about project crashing and time-cost trade-off. The project manager is obligated to reduce the scheduled completion time of a project to meet a deadline. In other words, the manager must finish the project sooner than planned project end date. Project duration can be reduced by putting more labour to project activities and assigning more resources but the problem is that additional labour and resources will increase project cost. Thus, project manager’s decision must be based on an analysis of the trade-off between time and cost. Project crashing, however, is a method for shortening the project duration by reducing the time of one or more activities on critical path. It has to be an activity on critical path to make an actual impact on project duration. Drawing a network diagram is a good way to simplify the project relationship and find slacks on critical path to compress the project duration. The decision to crash should take place only after all the possible alternatives are
No position in your company is quite as important as your call center employee. These employees have a direct line to customers, sometimes when retention is on the line. The way these employees interact with these customers will help showcase the company in a positive or negative light. The way the company is portrayed depends a great deal on the amount of effort you are willing to put into these employees.
Time-phased project work is the basis for project cost control. Work package duration is used to develop the project network. Further, the time-phased budgets for work packages are timetabled to establish fiscal measures for each phase throughout the project. The time-phased budgets are to emulate the real cash needs of the budget, which will be used for project cost control. This information is useful to estimate cash outflows. The project manager's attention is on when the costs are to occur, when the budgeted cost is earned, and when the actual cost materializes. This information is made up to measure project schedule and cost variances (Gray & Larson, 2005). The following are typical types of costs found in a project:
and Mrs. Long to deal with current issues faced with the company. Firstly, the difficulties of growth in ensuring the opportune payments to employees and suppliers could be release if managers could make an expenditure budget and set up appropriate prices of flowers according to the estimate costs in current month by using the chosen method above, due to the fact that there now are only rough estimates of revenue and some main cost items are know. Also, to prevent the scale of operations grown in an uncontrollable way, the method chosen can help Mr. and Mrs. Long get the signal of the deficit before decisions cannot be reversed, because the method chosen could provide them the cost of each department to help them find out the problems more easily and
Bhagat, Chetan. One night at the Call Center. New Delhi: Rupa Publications , 2005. Print.