Executive Summary
This report shows the use of Quality management techniques that are essential in the growth of performance in the field of manufacturing and services in business firms. Effective quality management can underpin organizational success. It is a field that is relatively new and growing market as it developed from the 1920s gradually to the contemporary society. Originating from principles of quality control that were the initial stages of the growth of the business, the idea has given growth to the standards of estimation of management standards like the ISO certification that most organizations pursue. The major areas that have stimulated quality management concern the satisfaction of the final consumer, continuous improvement of the processes, and the participation of the employees in the management.
Various scholars formulated models that aid in the implementation of quality management techniques in the companies that are highly productive and desire highly effective and efficient performance in its operations. They include Six Sigma, Quality Improvement Techniques (QIT), Management by Objectives (MBO) among others. These have been modified into the ISO Certification models that continue to improve after almost every year. The concept of Total Quality Management has come as an advanced style of quality management that still lays emphasis on the fundamental principles of continuous improvement, focus on the consumer, teamwork and communication and has seen great successes in reputable companies which have had their own way of implementing them.
Introduction
Quality management is a concept that is needful to organizations of all kinds in order to sustain an exceptional performance in the competitive ma...
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Contained within the following paper is the evaluation of the author’s organization’s mission, vision goals, and objectives .The author will discuss the pre-determined questions as set forth by Jeffrey Trapp, a certified University of Phoenix instructor. This paper will discuss the differences that a rise between a company that has implemented TQM (Total Quality Management) with that of the authors own organization’s management style.
Quality is the most important measure of success for any organization. All successful organizations produce a quality product or service, but how it measured and what is the process to produce it. This paper will Chose a process at Abbott labs, Ross division, analyze an "As-Is" flow chart, describe the relationship of the process to the organization's strategic plan and determine the internal an external customers. This paper will also identify the most appropriate Quality Management tool that can be used to collect and present data, utilize your selected quality tool to analyze your process and identify process improvement opportunities, and estimate the level of improvement that could be realized and the value of implementing this process improvement.
Total Quality Management is a structured system for satisfying internal and external customers and suppliers by integrating the business environment, continuous improvement, and breakthroughs with development, improvement, and maintenance cycles while changing organizational culture. A remarkable thing is happening as we see the awakening of the individual and the collaboration of empowered people in the team effort of total quality management. It is a renewing, a reinforcing and a building of a bridge of trust among the individuals responsible for accomplishing a common goal (The Total Quality Review; May 1994). One of the goals is to build an organizational environment conducive to job redesign and cross training in order to facilitate job flexibility. TQM initiatives in areas of common concern provide an opportunity to form and better control the relationship with a company's external vital customers and suppliers.
The skill of the leader to create a strong fundament, grow and drive long-term vision for a company, always focused on customer satisfaction, are steered by consistent core standards and principles. Total quality management accomplishes its aims in a company by continuous leadership practice and a purpose, communicative teams and a complete commitment by the management which focuses on customer needs (Prajogo, 2010). In the management system of today, a number of issues are being solved in a case-by-case manner which results often in low organizational efficiency. TQM bests set forth directions and create a holistic customer-oriented attitude under clear and perceptible values based on high expectations. The successful TQM leader makes sure that strategies are well formulated (Beecroft, 2012); standards and techniques for attaining outstanding performance are developed in order to stimulate work distinction, know-how build-up and competences in employees. The leaders act as role models by showing high levels of commitment, involvement in planning and communication with the workforce (Kruger,
Total Quality Management is another widely accepted process improvement model which usually provides competitive advantage for companies. Gunasekaran and McGaughey (2003) defined TQM as a strategy “that encourages cost reduction, the creation of high quality goods and services, customer satisfaction, employee empowerment and the measurement of results”. TQM is closely linked to the concept of continuous improvement in all work ranging from the strategic planning and decision making which takes place at the top level to how it is executed on the lower level. This is completely understandable seeing as TQM operates on a premise that all mistakes and failures within a business can be rectified. There are several success stories in regards to the
Total quality management simply defines a management access to long term of success in order to achieve customers’ satisfaction. In total quality management, it is usually focuses on continual improvement, total involvement of employees, communications, customers’ needs and many others. In other words, continuous improvement brings the organization to become more competitive and more efficient to achieve stakeholders’ expectation by being more creative and analytical to create better outputs(ASQ, n.d). Besides, in order to fulfill the continual improvement, it is very important to obtain involvement of every employee in such a way that employees grow stronger and closer relationship with one another through highly motivated and innovating communication skills. This is because communication plays a large portion in maintaining morale and understanding of every party. In addition, the main objective of these focuses is to satisfy customers’ perspective to organization as customers are the targets of every organization(CQI Charter Quality Institute, 2014).
Total quality management is a management philosophy aimed at continuous growth in quality improvement of products, processes and services to achieve and surpass quality standards. It consists of strategic planning, organizing and implementing each process activity and of removing all the wasted effort and energy that is routinely spent. It is a methodology of strategic overview of quality and focus on prevention not detection of problems.
In order to specify the important dimensions of quality management, a thorough search of the relevant literature was undertaken. Quality management ...
The word quality management comes into our mind means managing quality not only improving product quality. While making a product, the needs and demands of the customers must be kept in mind and the product should be up to people’s expectations. (Simons, 2000) says Total quality management is a very popular approach as it signifies the calibration and rationalization of operating procedures to guarantee high quality and low rates. The success of this approach depends upon the evaluation of manager’s performance. (Abernethy, 2003). A concept tells that conferring to consumer’s perception, quality is, satisfying his or her needs which includes its exterior, its working capability and its dependability.
Customers are becoming increasingly aware of rising standards, having access to wide range of products and services to choose from. There is an ever-increasing demand for quality product and/or services and this global revolution had forced organizations to invest substantial resources in adopting and implementing total quality management strategies.
There are three approaches to this theory: quality control, quality assurance and Total Quality Management (TQM). Quality control tries to manage and reduce errors at each phase of production and quality assurance focuses on how workers can reduce defects by enhancing their performance of tasks. Total Quality Management incorporates both of these concepts as well as striving for continuous improvement, or small incremental changes to processes to improve quality and efficiency. It is similar to Systems management in that feedback from customers is vital in working to improve processes. Another facet of TQM is the use of benchmarking. Benchmarking compares the business to the best practices of competitors and tries to improve to meet and exceed the higher standard. The specific focus on quality and reduction of errors is what makes quality management different from the other two
Flynn et al. (1994) define quality management as an integrated approach to achieve and sustain high-quality output. Quality engineering is the discipline that deals with the analysis of a manufacturing system at all stages, to improve the quality of the production process and of its output. This can be referred to as the means of achieving a consistent maintenance management system within an organization. Quality improvements methods are a means of improving the organization customers’ satisfaction and competitiveness. Quality is related to manufacturing, and reliability is more related to the validation of sub-system or lower item requirements, (system or part) inherent design and life cycle solutions. (Flynn, et al., 1994) A manufacturing
One of those is total quality management. “More recent advancements in quality, such as benchmarking and Total Quality Management, have resulted in advancements to operations management…” (McNamara, n.d.). The main aspect of total quality management that is part of operations management is continuous improvement. The concept of continuous improvement can be used in everyday life, not just in total quality management or operations management. By making small changes that yield large, long term benefits, continuous improvement will prove to vital for all organizations that want to be
Quality is a word which has been used for a very long time, lots of books have been written about it, and many of the world scientists have defined it in many different ways. In this research paper, I will emphasis on the Quality Management System, why is it important? What is it used for? What is the importance of having a Quality Management System? Many people think implementing QMS costs a lot and all the benefit is a piece of a paper which say that your company is certified in having QMS so you can only hang this picture or certificate on the wall and tell your smart customer that you have it. In fact, no blames on them, they have not used this system yet, they do not know that this system save a lot and a lot of money for companies. They do not know that this system create a dynamic motion within the companies so everyone know what he/she is doing, everybody understands his/her role, and everyone can feel being an important part of the process then everybody can work towards a clear and unified target. However, having a lot of benefits requires a reasonable cost and in the same time it worth. There are several organization which are concerned and involved in this issue, those organizations have produced a unified standards and those standards have its requirements. The International Standardization Organization which located in Switzerland which have a contribution of 157 countries have produced a standard which is concerned about the QMS.
Improvement in the quality is a continuous process; by discontinuing the continuity will shatter the business competitiveness in the market. Generally, six sigma, lean and Kaizen are being used for continuous improvement by the companies. But in case of manufacturing companies, they need to be more calculative and carful in the continuous improvement is essential but the company should be cautious in not investing in destructive research. It is not possible for implementing the TQM in all process (Ashkenas, 2013).