Marks and Spencer's Definition of Performance Management

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Marks and Spencer's Definition of Performance Management

Performance management provides Marks and Spencers with needed

information on their employees. The information helps Marks and

Spencers develop the skills of the employees based on the information

collected at the appraisal, it helps recognise when training is

needed. Performance management helps M&S by improving their service by

having able workers that work to their full abilityand by improving

the relationship between workers and the company.

Here is Marks and Spencer's definition of performance management:

Performance management is a joint process that involves both the

supervisor and the employee, who identify common goals, which are

linked to the goals of the organisation. This process results with the

establishment of written performance exceptions later used as measures

for feed back and performance evaluation.’

A appraisal system is carried out evrery 12 months at Marks and

Spencer's. An appraisal system is when discucsions are made with

members of staff about what is going well, what can be improved and

how they would which to develop and other suggestions form workers.

These meetings are done by manager of M&S for the employees and are

confidential.

A review plan is used at M&S to measure productivity. This form shows

if the workers have met the targets set at the meeting, for example is

a person at chashier as a set target to scan a certain number of

products every hour the review plan willshow if it was complete. This

is called scan rate operate targets. Performance Management at Marks

and Spencer's refer to this data to make sure targets are met, and

that all the workers are doing well. If targets are not met M&S can

set out courses of action to fix the problem for example giving the

workers more training. tHis isthelink between performance management

and training and development.

Performance-related pay

Performance related pay is when a business increases the pay given to

workers by the amount of effort put in, for example if an individual

or a groupof orkers meet all their targets and improve the quality of

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