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Conflict affects team performance
Team vs group
Essay on teamwork in healthcare
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Health care moved into the spotlight on March 23, 2010 with the Affordable Care Act becoming a law that plans to provide insurance to all Americans, reduce the high cost of health care, and continue to maintain the current standard of care. How will health care management organizations be able to accomplish this daunting task? One way for any organization to meet a new requirement is to review their mission, vision, goals, and objectives and readjust or realign as needed. As changes occur in the organization they are clearly delineated to the staff responsible for implementation and as the staff begins to focus on these new and shared goals, teams will form and develop to achieve the new goals. Appointed as the head of a local division of a health care management organization, my plan will be to use my leadership skills and build a strong, motivated, productive team.
Group or Team
When a colleague wants to assemble several employees to meet periodically, they are in effect asking for a group meeting. Merriam Webster (n.d.) defines a group as a number of individuals assembled together or having some unifying relationship and a team as a number of persons associated together in work or activity. Groups are formed around interests or social standards i.e. church groups, books clubs, or types of music that create a trend or style. People in a group can work in proximity to one another but each performs their own task to accomplish a goal. On the other hand, team members share the same goals and they depend on each other to attain those goals. Teams are organized to work together however they can be formed from a group. Prebble & Frederick (2007) suggest through their 10 key elements that groups are really individuals, who ...
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...utperform and group and they are not afraid to show the organization what they can do. However there are negative aspects that can develop in a team and need to be corrected or action taken to resolve them as quickly as possible. Conflicts between members can occur, individuals can feel their talents are not being used or their work is not recognized or the worst of all groupthink. Groupthink is when the team agrees on an issue without really analyzing it. To me the positives do outweigh the negatives.
In conclusion as the new leader and manager of the health care organization, I would work to build the most successful team to attain the goals of the organization. Motivation, communication, trust, empowerment, and recognition will be cornerstone in my team-building plan. I will lead by example, train, and mentor and in the end succeed with a team beside me.
The health care organization with which I am familiar and involved is Kaiser Permanente where I work as an Emergency Room Registered Nurse and later promoted to management. Kaiser Permanente was founded in 1945, is the nation’s largest not-for-profit health plan, serving 9.1 million members, with headquarters in Oakland, California. At Kaiser Permanente, physicians are responsible for medical decisions, continuously developing and refining medical practices to ensure that care is delivered in the most effective manner possible. Kaiser Permanente combines a nonprofit insurance plan with its own hospitals and clinics, is the kind of holistic health system that President Obama’s health care law encourages. It still operates in a half-dozen states from Maryland to Hawaii and is looking to expand...
rofessionals from different disciplines collaborating to provide care to patients. Effectively coordinated and collaborative inter-professional teams are essential to the care and treatment of patients (Rowlands & Callen, 2013; Doyle, 2008; Ruhstaller, Roe, Thürlimann & Nicoll, 2006; Simpson & Patton, 2012, p. 300). Communication is a process of conferring information between individuals through use of speech, writing or various other means, and is critical to the success of a multidisciplinary team (MDT) (Higgs, McAllister & Sefton, 2012, p. 5; Rowlands & Callen, 2013; Sargeant, Loney & Murphy, 2008). An MDT must use multiple strategies to enhance communication and ensure their success (Doyle, 2008). An effective MDT generates opportunities that benefit healthcare, which is the reason for the recent dominance of inter-professional care in health practice (Simpson & Patton, 2012, p. 300; Rowlands & Callen, 2013). Many barriers prevent effective communication within inter-professional teams. Lack of communication within MDTs presents challenges to their success, leading to numerous consequences, including the failure of the MDT (London Deanery, 2012; Sargeant et al, 2008). Communication between professionals is the key factor underpinning the potential success or failure of inter-professional teams, the outcome of the functioning of MDTs will either benefit or impair care of patients.
1. How might different aspects of teams and teamwork contribute to team members thinking about quitting their jobs?
(W. Lease, personal communication, July 23, 2010), the “unknown” of the recent health care reform legislation is an external influence that is most relevant to our organization, stated by William Lease, senior vice president of clinical support services. Mr. Lease states, that health care reform legislation will impact our organization in many ways; especially after 2014. While more employees will have health insurance coverage and there will be more patients to treat; the need for controlling costs and improving efficiency is i...
Healthcare is one of the most dynamic industries in our great nation. To truly understand just how dynamic the industry is, one needs to understand that healthcare in and of itself is a living, breathing industry that is ever changing and conforming to meet the ideals set forth from a broad group of stakeholders. When one looks at the evolution that healthcare has undergone in the past 165 years, the picture of the true dynamics of this industry is painted. One must take this evolutional history into account when looking at the next ten years in our industry. When looking at these evolutional processes, one can see that the systems have changed as our country and its people have required it to (Williams & Torrens, 2008). When looking at how this industry will change or evolve over the next decade, one can ascertain that it will be by the demands of those involved that change will come.
The practice of using inter-professional teams in delivering care is not a new concept but current health policy requires professionals work within a multidisciplinary team Department of Health (2001) and entrenched in the Nursing and Midwifery Council (2008) Code. The principle focus of this essay is to discuss the importance of inter-professional collaboration in delivering effective health care and what challenges and constraints exist. The integration of a case study will give an insight into inter-professional collaboration in practice.
Finally, according to Wilkins there are more than 11 million employees working in the field of healthcare services. To retain these employees, leaders should be equipped to keep these employees motivated. A national study was done in 2003 through 2004 by Healthcare@Work showed healthcare employees have the lowest level of commitment to their job. The study indicated that healthcare managers are lacking the necessary leadership skills that keep employees committed and motivated. The study also showed that healthcare organizations should look deeper into its management culture and rethink the effectiveness of its current leaders. Healthcare@Work found that challenges in the workplace if ineffective leadership and what steps needs to be done to improve this problem (Wilkins, 2004).
Demonstrate Leadership and Collaboration Within Interdisciplinary Healthcare Partners and Professional, Political, and/or Regulatory Organizations to Support Changes in Healthcare.
O’Neill & Cowman (2008) define a group as more than one person with diverse abilities joining forces to obtain the same goals. According to the authors, a group can work effectively by respecting one another, having open communication, understanding each other’s roles and providing time for regular meeting to achieve desired outcomes. Sargeant, Loney, & Murphy (2008) also shared the same view regarding the criteria of an effective group work.
The complexity of the health care system provides a unique dilemma for leaders. Health care systems are multi-dimensional; composed of numerous specialties, professional areas, and multidisciplinary interests who often have conflicting goals. Great leadership needs to capitalize on the diversity within health care organizations, efficiently utilize resources when designing management processes, and encourage personnel in diverse health areas to work towards common goals (AL-Sawai, 2013). A number of leadership approaches can be adapted to the healthcare setting to optimize management in this unique and complex environment.
According to McConell (2012), the difference in a leader and a follower determines the success of a person regarding leadership. This chapter helps explain the content of qualities and proficiency for healthcare managers to be effective. Once again, effective management skills or certain qualifications enhance a healthcare organization environment. Healthcare managers and supervisors must have the capacity to handle challenges while the organization objectives and regulations may change over a period of time. Effective healthcare management governs the success of a healthcare organization. There are many different skill sets and leadership styles to be effective as a manager. People are interested in knowing what strategies are effective in healthcare management.
Overall company will find it extremely hard to succeed without the support of teams. Work group members will not only help each other improve their performance but also help improve the performance of the business. Teamwork allows them to learn to trust and respect each other; this will come in handy when the business is forced to deal with a loss of a team member or loss in revenue. Creating strong hard working teams will benefit a business in the short-run as well as in the long-run. That’s what business of the 21st century should strive for.
Leaders in healthcare have so many daily obligations that they have to meet and be responsible for. Today’s leaders have to keep up with scheduling, flexing, covering vacation, meetings, their department as a whole, and make sure everything runs smoothly. With the ever changing healthcare nurses have to be up to date on new technology, training, and new education. The department head is not only a supervisor; she is a bedside nurse meeting multiple demands. She takes on tasks that include everything from the bedside nurse, to unit meetings, to charge nurse, and to scheduling, just to name a few. Speaking to leaders and managers in healthcare today the stress is at all time high from the new healthcare reform, nursing shortages, and meeting daily productivity.
In a team-oriented setting, everyone contributes to how well the group succeeds overall. You work with fellow members of the group to complete the work that needs to be done. Having the right people in the correct roles is an important factor in measuring the success of a team, where you are united with the other members to complete the main goals. Every group is made up of definite strengths and weaknesses. Our team's 3-5 major strengths necessary to work accordingly consist of Informer, Summarizer, Orienter, Piggy-Backer, and Encourager. One of our strengths as a team is that we get input from everyone involved. Every member of our team is a leader in some way. Part of being a good leader is knowing how important it is to receive the best ideas from each member of their team. We attend group meetings where we discuss any challenges, issues, and problems. At these meetings, we often exchange ideas or brainstorm new ones with each other and come up with the best and most creative team solutions as potential answers to those perceived problems.
When we think of the word team, individually many different ideas may come to mind about what a team really is. Some may think of an NFL team (Tennessee Titans), an NBA team (Sacramento Kings), or a NASA astronaut team with such pioneers as Edwin Aldrin, Jr. and Neil Armstrong as members. You might even think of the U.S. Navy, Air Force, Army, Coast Guard, or Marines as teams. In fact they all are, and they have a great deal in common as teams. However, for the purposes of this paper I will examine the characteristics of work teams, as they apply to organizations and I will supply answers to the following questions: What is a team? Where did the team concept come from? What are the types of teams? What are the advantages and disadvantages of having teams in organizations? What does it take to make a team effective?