Leadership Team Interview Essay

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I often wondered what a typical day was like for the leadership team of the multibillion dollar company American Family Insurance. I got my chance to learn about this while interviewing Chad Cerkoney, the director of risk management. American Family Insurance with its corporate office in Madison, WI. It currently operates in 19 states mainly across the Midwest with insurance products in life, health, business, and personal property. Chad has been working for American Family for over 30 years and has held positions such as Insurance Agent, Workforce Manager, Actuary, and now Risk Management Director. Chas received his Bachelor’s Degree from the University of Wisconsin in Business Administration.

Chads typical day with American Family starts out by conducting daily meetings going over reports with staff and preparing for meetings with the leadership team. Some of his duties include analysis and trends of the company’s profits and losses and keeping senior leadership informed of the latest analysis and trends of the company’s profits and losses. Any change in the factors that affect metrics have to be quickly dissected, evaluated, measured and presented so that required actions can be taken. A majority of his time is spent in meetings and keeping the management team motivated and informed of the current strategic goals of the organization.

Two of the most critical managerial problems that Chad faces are lack of communication and disagreements amongst the management team. “I try to keep all lines of communication open at all times and believe, encouraging all of my managers to express their ideas and opinions no matter how small” (C. D. Cerkoney, Personal Communication, February 27, 2012).

Chad explains that three essen...

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...of the everyday challenges that are faced. I now more than ever know that I am taking the correct path into leadership and with each interaction am becoming better prepared to lead my generation into tomorrow, just as Chad has done with his.

Clark, D. R. (2004). Leadership and Human Behavior. Retrieved March 2, 2012, from
Kreitner, R. (2008). Foundations of Management. Boston: Houghton Mifflin Company.
Toth, M. (2010, April 5). Leadership Through Effective Interpersonal Communication Skills. Retrieved March 1, 2012, from¬Through-¬Effective--Interpersonal-¬Communication-¬Skills&id=4052980
Yoskovitz, B. 10 Essential Business Leadership Skills Retrieved March 3, 2012, from

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