Leadership in the International Marketplace
Question 1: Examine and comment on the factors that compelled Infosys to develop its own model for delivering IT services. Explain the working of GDM in detail.
One main criteria for any company to develop its’ own internal or proprietary service is to differentiate itself from the competition. Many times, the reason behind the need to differentiate is due to customer requests. However, in the case with Infosys, not only were customer requirements of the service of importance, so was an extremely high level of customer service and anticipation of customer needs. The case presents Infosys as a very proactive organization, meeting customer needs and anticipating the next need before the competition.
One central theme to their service differentiation was the ability to develop customized product of higher quality for less cost than others. A key aspect, however, was their ability to locate the needed service centers at the precisely correct location: at the customer site, nearby the customer site and/or truly off-shore – a location with access to highly competent but lower cost than others. The company officials indicate the work can be done anywhere, allowing freedom within Infosys to determine where the work can be completed at less cost or unutilized capacity or with special skills (Infosys, 2010). They used Global Development Centers to create a large body of knowledge and skill that could multi-task on more than one project simultaneously, thus utilizing peaks and valleys of demand to their advantage. A ‘valley’ of work volume from one client created the opportunity to react to the ‘peak’ of work from another, thereby creating a stable, consistent workforce ready to ...
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...ould prove invaluable in the coming years. Once the company had established its value proposition, it could now demand a higher price for its services. This allowed the company to continue business as usual but increase profits because of the reputation it had earned as a global leader in its field.
References
Deresky, H. (2008). International Management (6th ed.). New Jersey: Upper Saddle River.
Fryer, K., & Gothe, M. (2008, January 15). Global software development and delivery: Trends
and challenges. Retrieved May 13, 2010, from IBM DeveloperWorks: The Rational Edge
http://www.ibm.com/developerworks/rational/library/edge/08/jan08/fryer_gothe/index.html
Gantt, H.L. (1910). Work, Wages and Profit. The Engineering Magazine. New York.
Infosys. (2010) The Global Delivery Model, Retrieved May 12, 2010, from
http://www.infosys.com
Sapient's strategy to succeed is to do whatever it takes to deliver the right business results for its clients, on time and on budget using its unique QUADD (Quality, Design, Delivery) engagement approach. Its "strategic context" that is its purpose, core values, vision, goals and client value proposition are the means to achieve. Sapient's purpose and core values (client-focused delivery, leadership, relationships, creativity, openness and people growth) focused on client's success. In order to achieve higher growth rates than the industry average it raised the bar in terms of being client-focused. Sapient devises business and IT strategies that improve its clients' competitive position and performance, as well as the value they realize from their IT portfolio. Sapient has a relatively sophisticated business model is as it has multi-geography, multi-currency operation spread across the North America, Europe and India which represent 50% of its total employees for off-shore activities but the company's success relies on focusing to develop new ways to create value for clients by significantly changing, or replacing, business processes, operations, capabilities and business models.
...as a good option to fix their current existing system and expertise their employees due to which they could have got the appropriate intellectual personnel with the success of the project.
The industry has loyal customers with broad customer base that lowers the collective bargaining power of buyers to medium. The switching cost is very low and thus the customers can turn to a service provider who provide faster and innovative service but this is overcome by customized services and integrating into their customer supply chain.
LEADERSHIP AND FOREIGN POLICY: Contrasting between the liberalist and realist views, discuss the role of a leader in influencing foreign policy.
He will be there for you when you have problems with your family and spouse, because he wants employees to be focused when they are working and not thinking about family problems.
One of the topics in organizational development today is leadership. Leadership is what individuals do to mobilize other people in organizations and communities. According to Kouzes & Posner, there are five practices and ten commitments of exemplary leadership. The five practices of exemplary leadership include: Model the way, inspire a shared vision, challenge the process, enable others to act, and encourage the heart. In the Leadership Challenge, Kouzes and Posner found similar patterns and actions of leadership that created the essentials to achieve success. Utilizing the research conducted by Jim Kouzes and Barry Posner, I have created a leadership plan that would apply to the Admission Department at Texas Wesleyan University.
...can be key in improving customer sales. If a customer does not see the value of an organization's product, that customer may begin to shop for a competitor's product based only on price. Price is not the only competitive advantage an organization may have, but if it is not able to articulate the non-price value, it can significantly lower the organization's competitive advantage.
In recent decades, the process of globalization has accelerated and the world economy has become increasingly interdependent. The rise in the number of businesses that extensively operate in more than one foreign country, which is known as multinational corporations, plays an important role in the ongoing procedure of globalization. The United Nations has reported that multinational corporations hold one-third of world’s productive assets and control 70 percent of world trade (Schermerhorn et al., 2014). As there is a considerable growth in international businesses, worldwide economy is becoming more highly competitive. The global economy not only offers great opportunities for multinational enterprises but also on the other hand, creates many difficulties for them. Therefore, success in the large-scale economy requires a number of elements. One of the major determinants is dependent on global managers. In the operation of organizations, managers may encounter different international management challenges that restrict their business development. These challenges often include issues associated with the host countries, the global workforce diversity management, management across cultures, difficulties in competitive global business environment as well as in the process of global planning and controlling. This essay is going to discuss the above international management challenges in a broad sense and giving illustration in aspects of each challenge.
Strategic Leadership The only thing harder than being a strategic leader is trying to define the entire scope of strategic leadership a broad, difficult. concept. The symposia are a lot of fun. We cannot always define it or describe it in every detail.
of a firm to attain new forms of competitive advantage (Müller, 2011). It is due to these
Leadership is something that is heavily prevalent in the workforce and in the world today. Being a leader, in my opinion, takes someone (or a group of people) who is willing and able to lead a few or many people. Not every leader though is successful or leads in a positive way. There definitely exists both good and bad leadership. Many leaders fail while many achieve extraordinary milestones. But everyone, not just leaders, have their pitfalls and rough patches in life. I know that I myself have some weaknesses as a leader, and that is what I want to take some time to reflect on.
Introduction People always talk about how important it is for companies to have a good leader, someone who not only keeps the blue numbers, but also achieves a loyalty from customers, pleasant working environment, successful business partnerships and ahead of the competition. To exercise effective leadership, the individual must meet certain parameters, which if they are carried out successfully all of them will ensure a long life to the organization. The relationship with partners should be based on trust. Do not just give employees a list of tasks, encourage their views so that their skills might be enhanced for advancement.
A service firm performance is usually measured in terms of quality. Nevertheless, these performance measurements can also be measured in terms of time, flexibility and cost, and they can also be used by a manufacturing company. In order to analyze the measures, I will divide them to the three main parts of operations, input – process – output:
Customer service is constantly evolving. A few decades ago, businesses considered customer service an unnecessary expense. Now, companies view it as a competitive advantage in the marketplace. Research reveals that “80% of CEOs believe they deliver a superior customer experience, but only 8% of their customers agree”.
Regardless of the success of your company on a national scale, to engage yourself in a successful venture outside of your borders requires several critical elements that one must acknowledge and apply with great care. One of those requirements would be to thoroughly research the cultural environment in which you wish to launch your product no matter how popular and indispensable you believe it might be. In the past, many national giants have hit the wall when introducing a foreign market or launching a new marketing campaign because of the cultural gap they encountered on the other side of their borders. Another way of preventing a flop on an international market is to carefully study the economical past of this country, which might differ quite a bit from the one the company flourished in. In addition to the previous precautions, it Would be advise to make sure that your product will blend seamlessly within the spending habits of the consumers. Overall, meticulous market studies and patience often constitute the way to success on a foreign soil.