Preview
Preview

IT Support Specialist Essay

No Works Cited
Length: 1065 words (3 double-spaced pages)
Rating: Purple      
Open Document
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

In the world of Information Technology, Support Specialists work with a wide variety of customers. Many of our customers' are unfamiliar with the computer and how to troubleshoot issues specific to their software. By providing customers’ with documented tutorials and training sessions, known as in-services, it will help decrease confusion, increase their comfort level, assist in providing more accurate information and educate them on department software and basic computer knowledge.
As a Support Specialist, I have firsthand experience with the communication barrier between customers and IT Professionals. Many employees are trained within their field. Rarely are they expected to possess the basic computer knowledge needed to function outside of their department software. Therefore, when a technical issue is reported to IT Support, the customers’ unfamiliarity with fundamental PC knowledge makes it difficult for both to communicate effectively. When looking into most issues, customers’ generally give ambiguous responses stating “My Computer doesn’t work.” For the IT Professional, one may think the customer is saying their computer has no power, the PC has suddenly stopped working or it will not power on. As we begin to dig deeper, we often discover that the problem is not the computer, but more specific to the software being used. In comparison, customers state that their application doesn’t work and we ultimately determine they are having issues with the computer, which has the potential to affect the entire system. At this moment as well as with most cases, it becomes apparent that additional steps are needed to gain insight on what issues the user is actually encountering. The IT professional will need to strategize a plan t...


... middle of paper ...


...ons when an issue occurs. Offering training not only reduces any educational gap but also allows the IT professional to see how the customer uses the software on a given. It also creates and understanding for the IT person concerning the jargon that the customer uses as well. The creation of tutorials not only helps the customer to understand on a more personal note but also to retain that knowledge to train future employees and to be used as an as needed basis. Once customers have the know-how to present information effectively, their new knowledge acquisition will assist in minimizing downtime which produces quicker resolutions. Furthermore, both the customer and IT Support become more efficient in their business processes by maximizing performance and last but not the least, customers have a since of empowerment, which is nevertheless a great way to feel .






Click the button above to view the complete essay, speech, term paper, or research paper








This essay is 100% guaranteed.


Title Length Color Rating  
Computer Support Specialist Essay - Computer support specialist help people with trouble they are having such as software, hardware, and equipment trouble. There are many ways that they can assist people with their troubles they are having. Some computer support specialist offer services such as help desk service, in home service, and in store help. The computer support specialists are always needed. I am going to tell you about the computer support specialist career field. A computer support specialist has many responsibilities....   [tags: software, hardware, and equipment trouble]
:: 2 Works Cited
1069 words
(3.1 pages)
Strong Essays [preview]
The 25U Soldier in a Mobilized Army: Job of the Signal Support Systems Specialist - The 25U Soldier’s job title is Signal Support Systems Specialist. Some of that Soldier’s job duties may include: installing, maintaining, and troubleshooting signal support equipment, radio systems, and data distribution systems; provides technical support and training for users. A Noncommissioned Officer’s (NCO) duties may include: supervising, installing, maintaining, and troubleshooting signal support systems, radio systems, and battlefield automated systems; provides training and unit technical assistance; prepares maintenance and supply requests....   [tags: military, army, deployment] 1141 words
(3.3 pages)
Strong Essays [preview]
HR Generalist vs. HR Specialist Essay - The Importance of Talent Management: HR Generalist vs. HR Specialist Most often, as employees, there is a perception that human resources management is unpretentiously condensed to personnel’s paperwork responsibilities. However, that was the human resources of the past. In the past, human resources was not perceived as a major division of corporations. However, times have certainly changed. Today, the significance of human resources management is extremely substantial and vast. It has become more and more meaningful and is a major significant component of a given organization in our society....   [tags: Talent Management, Contrasts]
:: 3 Works Cited
1149 words
(3.3 pages)
Strong Essays [preview]
Human Resources: The Specialist and Generalist Essay - Human Resources: The Specialist and Generalist Within the human resource department there are both generalists and specialists. There has been some debate on which is best, and there is common infighting between the two classes. Within this paper we will argue the importance of using both classes of human resource employees and the generalist bias that causes skewed hiring of generalists over specialists. Generalist A Human resources generalist is an employee that works with most if not all areas....   [tags: business, management, synergy]
:: 6 Works Cited
602 words
(1.7 pages)
Better Essays [preview]
Support Children Receive from Practitioners in the Transition from Nursery to Reception Class in School - Area of Chosen Focus for Level 6 Research Project. The area of focus for this research project is on the support children receive from practitioners during transition from nursery to reception class in school. This transition in particular is usually passed over as a horizontal transition “these types of transition often involve frequent changes between settings within relatively short time frames” (Fabian and Dunlop, 2007, p.35.) Because for many children the transition happens within the same setting, as a consequence has led to minimum research into this area....   [tags: social/emotional support]
:: 12 Works Cited
1556 words
(4.4 pages)
Powerful Essays [preview]
Contrast between HR generalist and Specialist Essay - Contrasts between HR Generalist and Specialist. Human Resource Generalist are more organizationally oriented, they are in favor of the organization and promotion as opposed to depth of knowledge, (Cesare and Thornton, 1993). It is also argued that, “in direct contrast, generalists: 1. possess a macro orientation characterized more by breadth of knowledge than depth, 2. are more loyal to their employing organization than a professional group, and 3. aspire to climb the corporate hierarchy as it exists.” (Cesare and Thornton, 1993)....   [tags: human resources, managers]
:: 5 Works Cited
1407 words
(4 pages)
Powerful Essays [preview]
Essay on HR Generalist vs HR Specialist - HR Generalist vs. HR Specialist According to Christensen (2005), “HR generalists and HR specialists clash over who does what, who has the most authority, and who is most important. Both roles are clearly needed...." (p. 187) There is much confusion of the terms HR generalist and HR specialist. While both can be key components in a successful business, they have very different roles. A HR generalist works with, or has the ‘customer’ of management and the employees of the company....   [tags: business strategy, planning, management]
:: 6 Works Cited
953 words
(2.7 pages)
Better Essays [preview]
Causing Child Support Problems Essay - When the economy is bad, providing for a family can be extremely difficult for a single-parent household. It becomes more difficult when a non-custodial parent stops making court-ordered child support payments that the family depends on. One would think that a government funded program that claims to provide the same variety of services to both welfare and non-welfare recipients would be beneficial in retaining the support from the non-residential parent. However, this is not true in all child support cases....   [tags: Social Work]
:: 7 Works Cited
1787 words
(5.1 pages)
Powerful Essays [preview]
Application Essay: Applying for Specialist Program in School Psychology - For the past two years, I go to work everyday carrying someone else’s problem on my shoulders, officially making it my problem to fix. I reinforced my madness by telling my self that this phase in my life will pass. The irony of it is that life passed me by as I disappeared in the mist of trying to “fix” someone else’s problem. Each one of us has our own life challenges that we face everyday. Mine has been with the duties of the heart. My fiancé has fallen into the abyss of drugs, and it has made my personal life very difficult to fully live....   [tags: admissions essays] 938 words
(2.7 pages)
Better Essays [preview]
Essay Stability and Support Operations in Vietnam - Introduction Stability and Support Operations (SASO) covers a wide variety of missions performed by the United States military. According to DoD Instruction 3000.05, “Stability operations are a core U.S. military mission that the Department of Defense shall be prepared to conduct with proficiency equivalent to combat operations”.1 The military has evolved from an “either-or” point-of-view, to an all inclusive method of conducting operations.2 Prior to the Vietnam War, “There was no organization in the United States government trained and equipped to perform this mission, and little incentive for existing institutions to adapt to meet the need for such an organization even if that need had b...   [tags: Military History]
:: 2 Works Cited
2378 words
(6.8 pages)
Term Papers [preview]