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The role of emotional intelligence in the work place conclusion
The role of emotional intelligence in the work place conclusion
The role of emotional intelligence in the work place conclusion
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Geographic Divisions
One of the important factors concerning your business’s customers is their geographic divisions. Where your customers are is as important as who they are or what they want. In fact, in some cases, those factors are highly aligned.
For example, a pizza shop would do well to open near a college, providing the students quick and cheap sustenance. Placed a mere mile away, it would fail. The area around the college, while not marked on any map, was its own geographical area, with different customers from the surrounding areas.
Where your customers are determines where the best location for your business to be is. It determines the costs of your business and the expected profits. In addition, it determines whether your business will be successful. Whether your business is a pizza shop that only delivers to the neighborhood or a large textile company that sells to multiple overseas companies, being cognizant of your customer’s geographic locations and divisions is important.
Where your customers are directly impacts delivery costs, as well as brings up possible legal issues.
Moment of truth
In Customer Service, a ‘Moment of Truth’ is an interaction that a customer has with a company that gives the customer a chance to make an impression about the company. Moments of truth may happen when a customer interacts with a company’s product, speaks to their sales people, opens their bill, or even has to call their technical support staff.
A customer who comes away from a Moment Of Truth with a positive experience is likely to recommend the product or service to others, as well as buy or use them again themselves. This leads to increased sales and customer loyalty. On the other hand, a customer who has an unpleasant Mo...
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...d weaknesses and to be more confident.
‘Self-Management’ is the ability to control your emotional impulses in healthy ways, allowing you to take initiative and follow through on commitments.
‘Social Awareness’ means being able to understand the emotions and needs of others, thus allowing you to feel more comfortable socially
Finally, ‘Relationship Management’ lets you know how to make and keep healthy relationships, fostering the ability to work well in groups and inspire and influence others.
Having a high ‘EQ’ means that you excel at communicating effectively, relate to others better, and can achieve greater success at work and in personal relationships. It also means that you can interact with customers more effectively. By being able to judge their emotional state, and respond appropriately, you can quickly build rapport, leading to a positive Moment Of truth.
relationships fosters a positive reputation for the organization and creates trust and loyalty to the
Along with the incredible opportunities the Internet has created, this global connectivity also has exposed businesses to an excess of regional issues that can dramatically alter a business' potential for profit or loss and also change the risks and threats to the business.
According to Daniel Goleman (2002), emotional awareness to others is the ability to hear, sense or intuit what other people may be feeling, from their words, their body language, and their direct or indirect
It allows you to delegate to others who have the abilities, to achieve a goal. Working on your areas of weakness will improve your leadership ability and recognizing them makes you human. Self- Awareness is the conscious knowledge of one 's own character, feelings, motives, and desires. You must have self awareness in order to having a good quality in leadership. It means being aware of and making conscious choices about what you are thinking and feeling, and how you behave at the moment. Leaders who have good self-awareness and good self-esteem, know themselves well enough to recognize and acknowledge when they have reached their limits. When you have a strong sense of who you are and a vision of who you want to become , you can create a plan for a plan for professional
In this self-reflexive awareness the mind observes and investigates experience, and emotion itself. In short, it means being aware of both the mood and thoughts about the mood. Covey (1992:66) outlines self-awareness as the ability to think about the very thought process, which is a uniquely human ability. Covey stresses that humans are not their moods, they are not even their thoughts, and continue to say that self-awareness enables humans to stand apart and examine the way they see themselves. Wilks (1999: 13) describes self-knowledge as the understanding of how the individual functions emotionally. Mayer and Salovey in Hein (2001: 4) refer to the perception, appraisal and expression of emotions as the first of four branches of emotional leadership. They define it as the ability to identify personal emotion in physical states, feelings, and thoughts. It leads into the ability to express emotions, as well as the needs related to those emotions, accurately, and the ability to discriminate between accurate and inaccurate, honest and dishonest expressions of feeling. Knaus (1994: 6) describes self-awareness as the awareness of thought, actions, and feelings in the deepest being of the individual that block a successful process of
Emotional intelligence is a new way of thinking about success in life and especially in leadership. Emotional intelligence (EQ) is the ability to identify, use, understand, and manage emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict. Emotional intelligence impacts many different aspects in daily life, such as the way we behave and the way we interact with others. The benefits of higher emotional intelligence are it easier to form and maintain interpersonal relationships and to fit in to group situation. And it’s also better of understanding their own physiological state which can include managing stress effectively and being less likely to suffer from depression.
1) For a channel to succeed four location decision factors are considered; economic conditions, competition, the strategic fit, and the cost of operations. Stores need ...
Self Awareness is the ability to know your own emotions and recognize their influence while using guts feeling to guide decisions. It includes acknowledgement of our personality, our strong opinion and weaknesses, our likes and dislikes. Developing self-awareness can help us to identify when we are stressed out or under pressure. It is also often a must for real communication and interpersonal relations, as well as for developing empathy for others. Self awareness is the ability to choose feelings being felt rather than just thinking the thoughts that are encouraged from the increasing events leading up to the situations of the moment. Self-Awareness also includes a growing and more specific appreciation of the way your self as inner boss and leader can be identified as being a little separate from ...
The reason that I choose this concept is because it combines all the other concepts presented in this book. Since EQ can be learned rather than something one can be born with, like IQ, I believe that by using it everyday others will learn from me. As a case in point, Emotional Intelligence 2.0 mentioned that within the past five years the amount of people who are attuned to their own emotions and emotions of others have increased from 13.7% to 18.3% (Bradberry & Greaves, 2009). Credit for this increase in EQ has been attributed to the fact that EQ is contagious, infecting people with knowledge of emotions who have never been introduced to the concept of EQ (Bradberry & Greaves, 2009). Since relationships are important in the nursing realm, with patients and coworkers, I will use the strategies presented within the concept of relationship management to depict emotionally in tuned treatment and emotional awareness of coworkers. For example, while working with patients and coworkers I will avoid giving mixed signals, build trust, acknowledge their feelings, complement their feelings and show it when I appreciate extra help (Bradberry & Greaves, 2009). By using these skills, I believe that patients will be more open with me when asking questions and believe that I see them as a human rather than just another patient. I also believe that using these skills
Emotional intelligence, also known as EQ, is closely associated with emotional regulation, but the difference is that emotional intelligence is the capability of being aware of one’s emotions whereas, emotional regulation is the act of controlling one’s emotions. A person who is aware of what their emotions are capable of being able to know how to handle that specific emotion in an orderly fashion. In essence, the person understands their emotions and it is easier to regulate, reason being is that they know about
...arrell, P. N. & Wood, P. A. (1994). International Market Selection by Business Service Firms: Key Conceptual and Methodological Issues. International Business Review, 3(3), 243-261.
Self-discipline is that of an individual to choose the hard right over the easy wrong when nobody
It's very well known that a companies success is not only dependant on the possession of a good product or service, but the key aspect to a successful business is excellent customer service. As the market grows, now more then ever companies are emerging, they are offering very similar types of products and services. Successful customer service can be a way a business becomes original and unique, it can be the key to attracting and maintaining loyal customers. Good customer service can start-up a business while bad customer service can harm a company. An average customer that experiences an issue will complaint to 9-10 people about the problem. A customer that received support to their problem and a potential solution will tell at least five
Wasserman, Michael. 15 Techniques When Dealing With Customers. My Success Company. 25 January 2005. .
The company in my district which I feel is most customer-centric would have to be my local food retailer, SPAR. This purely means that they have used a proven, tactical sales method that enables them to predictably generate more revenue without increasing sales costs. In focusing their activities and products on consumer demand they have managed to build many profitable and sustainable relationships with their customers.