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Effective and appropriate communication
Effective and appropriate communication
Employee engagement theory literature review
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Internal communication is essential for creating a culture of transparency between management and employees, as well as among all employees. Quirke (2008) noted that the role of internal communication is to “illuminate the connections between different pieces of information” (p. xv), and its job is “to provide employees with the information they need to do their job” (p. xv). It includes both official communications, such as guidelines, policies, memos, etc. - and unofficial communication. There are three interdependent areas in the company FX-Solutions Financial Services Ltd where problems occur and must be addressed in order to improve the internal communication:
• Company’s culture and environment.
• Clear definition of what needs to be communicated and by whom.
• Systems, which company creates to allow and support the internal communication.
Let me state some examples of the communication issues within the company. Insufficiency in interdepartmental communication, people do not communicate when required or do not communicate issues to the all co-workers whose job is related to this issue/change, which causes misunderstandings and mistakes that leads to decreased quality of provided services. Evident lack of appropriate “downward” communication, where employees are most of the time provided with either incomplete, modified or no information, what affects their day-to-day job. Therefore, the aim of this report is to present directions and solutions that should be implemented in order to strengthen and maintain an efficient flow of information inside the company.
To begin with, in order to establish good internal communication the first step should be towards creating an “open” working environment which encourages smooth flow o...
... middle of paper ...
...y using appropriate ways, it is essential for the company to regularly monitor the internal communication- by asking for feedback from employees, testing the information flow, or making regular comparison of previous evaluation with current ones.
Works Cited
Gillis, T. L. (2011). The IABC Handbook of Organizational Communication: A guide to internal communication, public relations, marketing, and leadership (2nd ed.). Retrieved from Books24x7 version database.
Johnson, D. W., & Johnson, F.P. (1997). Joining Together: Group Theory and Group Skills. Boston: Allyn and Bacon.
Quirke, B. (2008). Making the Connections: Using Internal Communication to Turn Strategy Into Action (2nd revised ed.). England: Gower Publishing Ltd, p. xv.
Peters, T. J., & Waterman, R. H. (1982). In Search of Excellence: Lessons from America's Best-run Companies. New York, US: Harper & Row.
Thomas, R. V. & Pender, D. A. (2007). Association for specialists in group work: Best
The first chapter of “Working in Groups” focuses on group communication, the first aspect being the key elements of group communication (Engleberg and
Toseland, R & Rivas, R 2012, An Introduction to group work practice, 7th edn, Allyn & Bacon, Massachusetts.
The assigned chapters for the final week of Communication for Leadership discussed the importance of international communications and effective external relations. Chapter 13 discussed how leaders should communicate with their employees. This chapter also gives insight on how to strengthen internal communication within the workplace. According to the text, “Good internal communication enables the smooth operation of the organization when interwoven seamlessly into all other processes of the organization” (Barrett, D., 2014). Good internal communication is effective in the workplace prevents any issues that may arise from non-communication.
pp. 309-329, 371-393, 241-259. Engleberg, I., Wynn, D., & Schuttler, R., (2003). Working in Groups: Communication Principles and Strategies (3rd ed.) Boston: Houghton-Mifflin.
Engleberg, Isa N. and Dianna R. Wynn. Working in Groups. 6th ed. Boston: Pearson, 2012. Print.
Communication is an integral part of working in the business environment. Individuals communicate various pieces of information to internal and external business stakeholders.The design of an organization should provide for communication in four in distinct directions: downward, upward, horizontal, and diagonal. But we have only discuss about downward communication and upward communication, where downward communication is more prevalent than upward communication in organization. Communication can flow vertically or laterally. The vertical dimension can be further divided into downward and upward direction. Downward communication is more prevalent because in this type of communication, we have to give orders and instructions to our sub-ordinates. So we have to explain each and every step that is going to help in work. But in upward communication they sub-ordinates do not have to give instructions their head.
There strategic communication plays the role of assisting in the management of organisational relationships in relation to disbursing information to the various stake holders in a timely manner and in a way that solves any uncertainity (Cutlip, et al., 2006; Everett, 2001). The rise of strategic communication comes from the identification of important strategic issues both internally and externally which require to be solved in the right time to enable smooth flow of information (Everett, 2001).The effort of identifying and differentiating the key strategic matters in organizational communication is one of the key contributing abilities in the endeavor of developing strategic communication (Steyn, 2003). Organisation communication needs remain to be fluid can shift depending on different situation (Weick, 1979, p. 132). The organisational member’s such as manager and employees ability in the identification, , interpretation , differentiation and being able prioritise communication matters are an important skill for the development of an organisational strategic communication effort (Murphy, 2007; Whittington, 1993; Clampitt, DeKoch, & Cashman, 2000; Porter, 1996;Cummings & Wilson, 2003; Steyn, 2003). Scott (2003) asserts that in an organization there are a number of flows which connect to form a system, he identifies the flow of information as being the one with the most importance since it places demands on organisational players to process information within the organization. The way information gotten is processed from the environment has a potentially to influence an organisation’s success (Daft & Weick, 1984). Environmental scanning understanding underpins the creation of strategic communication as a
Effective business communication is central to the success of an individual’s career and consequently to that of the overall business entity. It would be imaginable therefore that there is some form of correlation between effective communication skills and such success. To put this into context, University of Kent (2011) has placed Verbal Communication at the top of the ten skills that employers most commonly look for. On the same note, anything that hinders effective communication is bound to have a negative effect not only on the specific message delivery, but also on the overall success of a career. In this paper, some of the barriers to effective business communication are discussed, with a few examples of how they affect the process.
Peters, T. J. & Waterman, R. H. (1982). In Search of Excellence: Lessons from America’s Best-Run Companies. New York: Harper &
Internal communication is communication within the body of a communication, which mainly comprises a down link communication from management to the grass-roots communication. External communication has referred to the process of communication between communication subject and the environment in other subjects. An enterprise may not not with other enterprises or personal communication and exist independently, in order to make the external communication better, therefore, to do its best to, let the public know the existence of the company, must be exposed to all kinds of people, from customers, investors, bankers and government officials, members of the
Various companies consist of the company’s profile, corporate image, the business activities, recent marketing and advertising campaigns of the company, the social media and digital strategy and online presence of the company. The aim of this essay is to discuss the chosen, Woolworths as a company that encompasses the characteristics of internal corporate communication. Internal communication will be briefly discussed within a corporate company by describing and discussing the following aspects: company’s profile, corporate image, the business activities, recent marketing and advertising campaigns of the company, the social media and digital strategy and online presence of the company. In order to be able to discuss and describe the above mentioned aspects and to understand what internal media entails, I should firstly start by defining it: Internal media entails that the organization is responsible for the whole process and outcome (e.g. house journal, brochures, radio and TV). Effective internal communication is one of the enablers of employee engagement and is thought to add fundamental value to organizations on all scales, from productivity to customer research.... ...
Thus, there is no organizations without communication. To ensure the communication going smoothly in an organizations, the organizations should provide communication in three directions which is downward, upward and horizontal (Lunenburg & Ornstein, 2008). These three directions establish the frame work within which communication in an organization take place. However downward communication is seems much more prevalent compared to horizontal and upward communication especially.
As in all aspects of personal and professional life, having effective communication is a key element of success. Effective communication can benefit your relationships with people. By conveying your message and integrating them as a member of the team and not just a subordinate leads to better production. By effectively communicating you can clearly define job responsibilities and expectations. The better you are able to communicate the less likely organizational turnover of personnel will occur. Supervisors and leaders in the professional workplace find that the most important factor in advancement and retain ability is effective communication. Senior level executives and human resources managers are stressing the importance of communication and providing more training for mid-level management. Emphasis is placed on communication being clear by being transmitted strongly.
Choosing a topic for this paper was very difficult. Many topics seemed very interesting, but after reviewing many topics the choice was clear. I also took into consideration the fact that we would be presenting these topics to the class. So, I choose the communication process. It is very important in management. Having been a manager for three years, I felt I would be able to explain this topic well to the class.