Tele2 General Terms and Conditions for Customers
Article 1
General provisions
1.1. These General Terms and Conditions, Tele2 doo ("Terms") regulate the relations between Tele2 d.o.o from Zagreb, Vukovarska ulica 269/d ("Tele2") as a provider of public communication services using radio frequency spectrum for public mobile communications network, for which Tele2 has been granted a concession or other authorization in accordance with applicable regulations ("Tele2 network), and the applicant for the establishment of a post-paid and pre-paid user account (hereinafter referred to collectively as „Customers“). All relations between Tele2 and the Customers which are not specifically regulated by these General Terms and Conditions will be regulated using all applicable and currently valid legislation of the Republic of Croatia.
1.2. These General Terms and Conditions together with the application form for the establishment of customer account for the use of Tele2 services ("Application"), which is attached to these General Terms and Conditions, constitute the Customer Agreement.
1.3. Within these General Terms and Conditions, certain terms have the following meaning:
Tele2 Services: all commercial public communication services provided by Tele2 to natural persons or legal entities.
Customer: the applicant for the establishment of a customer account, or any legal entity or natural person who has entered into a customer agreement with Tele2 in order to use Tele 2 services in the Tele2 network. For purposes of these General Terms and Conditions, in order to regulate certain issues, a Tele2 Pre-paid user will also be defined as a Customer.
Pre-paid user: a user of GSM telephone communication service provided by Tele2...
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... the expiration date of the pre-paid account, the Pre-paid user can renew the Tele2 pre-paid account with a voucher in the next 180 days. After the expiration of that period, the Tele2 pre-paid account, the SIM card and the Customer's number will be deactivated, about which Tele 2 will inform the Pre-paid user several days before the expiration of the extended period of the cash voucher validity.
3.2. In the event of expiration of a voucher or termination of Customer Agreement, Pre-paid users are entitled to a refund or compensation for the unused amount in their user account.
3.3. In case of the termination of Customer Agreement, if a Pre-paid user requests a refund or compensation for the unused amount, the Pre-paid user is required to present a bill for the purchase of the voucher, the SIM card, the PUK number, the voucher and an identification document.
The Telecommunications Act of 1996 can be termed as a major overhaul of the communications law in the past sixty-two years. The main aim of this Act is to enable any communications firm to enter the market and compete against one another based on fair and just practices (“The Telecommunications Act 1996,” The Federal Communications Commission). This Act has the potential to radically change the lives of the people in a number of different ways. For instance it has affected the telephone services both local and long distance, cable programming and other video services, broadcast services and services provided to schools. The Federal Communications Commission has actively endorsed this Act and has worked towards the enforcement and implementation of the various clauses listed in the document. The Act was basically brought into existence in order to promote competition and reduce regulation so that lower prices and higher quality services for the Americans consumers may be secured.
A consumer is a person who is seeking for products and services for personal, domestic and household use or consumption only.
True/False – You have the right to a refund if you change your mind about a product.
... with adequate funds to make the payments would have no issue with the payment plan provided by the contract. Since some reasonable consumers would have no problem with the payment plan provided by the contract, the contract should not deemed unconscionable, and thus should be enforceable.
The T-Mobile website is very simple and easy to read. It provides two choices, personal and business customers. For the personal choice, there are two options, individual and families, friends and couples. For the business choice, customers can learn and shop their products and services. These will make customers easier to use this website according to their needs. It is also completed with facility for the existing customers to log in into their accounts, so that the customers may check their accounts anytime.
Instead, we are currently paying much more for our service than people that switch to Verizon today. To lower our bill, I am going to use the strategy I researched. I am going to negotiate via Verizon’s customer support chat. The first thing I am going to say is that I wish to cancel the service so I get switched to the customer retention team. With these people, I am going to be friendly but firm with my negotiation.
Telcos have a lot of data in hand. As a telecom provider, the company has access to a wide array of data including subscriber demographic, location, call patterns, websites visited and media watched, network usage, application usage etc. All these data collected provide insights about customer activities. Telco operators collect several terabytes of data on a daily basis. All this data creates a fantastic opportunity for telcos. Latest analytical techniques can be leveraged on these data to analyse and to assist companies to unlock user insights and market intelligence to increase revenue and customer service. In addition to that telcos can also consider selling their customer data to third party companies which will benefit from that data. Monetization of this telecom data generates a new stream of revenue along with its already existing traditional revenue stream.
I’ve had Verizon has our wireless carrier since the first day I had a cell phone and have never had any problems with the service territory unlike my husbands work cell-phone which is through AT & T. Verizon is moving away from all the fees charged and focusing on becoming more relationship – based company, one of the new strategies implemented was to send their e-bill customers emails letting them know if there’s a better plan that would work better for them based on pricing and usage even if it meant saving money and costing less than the current plan they have (Tehrani, 2006). One of Verizon’s CRM strategies is to be proactive approach with their customers by enhancing services, improving devices and raising the level of service (Tehrani,
To give customers more flexibility through decreasing the price of its handset, changing the length of the O2 contract and offering customers more options
1.1 Explain the value of customer service as a competitive tool Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have the skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service.
BA#v=onepage&q=price%20of%20cell%20phone%20in%201980s&f=false Chowdhury. R. Evolution Of Mobile Phones: 1995 - 2012. (n.d.). Retrieved from http://www.hongkiat.com/blog/evolution-of-mobile-phones/ MobiThinking. Global mobile statistics 2013 Part A: Mobile subscribers; handset market share; mobile operators. (n.d.). Retrieved from http://mobithinking.com/mobile-marketing-tools/latest-mobile-stats/a#subscribers Poole. I. History of Mobile Phone. (n.d.). Retrieved from http://www.radio-electronics.com/info/cellulartelecomms/history/mobile-cell-phone.php UMTS World. History of UMTS and 3G development. (n.d.). Retrieved from http://www.umtsworld.com/umts/history.htm WorldMapper. Cellular Subscribers 1990. (n.d.). Retrieved from http://www.worldmapper.org/display.php?selected=333
Telecommunications gained mainstream attention in the early 90’s; however the initial key market was business men and women, who used their phones whilst being on the move and so allowing them to communicate with their companies with ease. Though in the modern era, telecommunication went through segmentation in the market trends, and now in this day and age it would be difficult to find someone who does not own some form of mobile technology. Many phone providers battle to provide the best service for their customers (Figure 1).
- inform themselves on specifications, requirements, capabilities of product or service - part of consumer’s responsibility
You can order local, regional or national mobile phone network coverage. Long distance and roaming fees are charged by most carriers, but if you can find a local or regional plan you can save a lot of money. Coverage charges can add up quickly so estimate the number of minutes you will need. If you exceed the allotted minutes, the provider will let you upgrade to more minutes. The minutes will be used on both incoming and outgoing calls. Most carriers have coverage maps on their websites. A prepaid cell phone eliminates the need to be locked into a contract.
In November 2000, Mauritius Telecom entered into a strategic partnership with Orange (formerly France Telecom) with a view to strengthening and securing its market share, pending the total deregulation of the telecommunication sector in Mauritius. By combining the technological and global strength of Orange, and the local and regional experience of Mauritius Telecom, the two companies have been able to offer innovative and useful technologies to new markets. Orange has shared a lot of its Information technology expertise to Mauritius Telecom.