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Gap Analysis in Telecom Industry
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Gap Analysis: Global Communications
With the onslaught of competition in the telecommunication industry, Global Communications has come under tremendous economic pressure. Over a three-year period, stockholders have seen a steep decline in their investments and are now questioning the ability of the company's ability to rebound. "Local, long-distance and international markets are all competing for the same business but the industry suffered a huge blow at the hands of the cable companies, who stepped in to provide complete solutions encompassing computers, televisions and telephone service" (University of Phoenix, 2006).
A public announcement of Global Communications' plan to outsource thousands of its technical support jobs overseas and expected layoffs created tension between Global and the Union representing many of those affected.
This analysis looks at Global Communications' current situation, issues and opportunities and the stakeholders perspective. This analysis concludes with the considerations of the desired end-state vision, the current situation, and the course concepts.
Situation Analysis
Issue and Opportunity Identification
Global Communication has come to realize what all in the telecommunications industry have been facing: tremendous economic pressure, caused by too much competition, is wreaking havoc on their ability to remain solvent. As it struggles to remain competitive a new strategy has been devised to reverse the more than 50 percent decline in stock value over the past three years, thereby settling the concerns of stockholders, who are bemoaning diminishing returns and speculating about the industry's ability to rebound. The plan includes the introduction of new services, primarily to its small business and consumer customers, and creating an alliance with a satellite provider and a partnership with a wireless provider.
Additionally, cost-cutting measures have been identified in the hopes of improving profitability. Global Communications will market itself more aggressively on an international level with an end goal of becoming a truly global resource within three years. To realize such an ambitious plan, a senior leadership team has concluded that layoffs and salary cuts are necessary in addition to outsourcing many jobs by establishing call centers in India and Ireland. The overseas call centers will reduce unit costs for handling calls by nearly 40% and offer customers increased technical sophistication.
The senior leadership team, led by a newly hire CEO, planned to initiate the new strategy without first consulting with the Technologies Workers Union, the group most severely affected by the changes.
Stakeholder Perspectives/Ethical Dilemmas
Four groups are identified as major stakeholders: stockholders, the senior leadership team, customers and the Technologies Workers Union.
Company stakeholders included the President of the power tool division Mike Wallace, the Chief Executive Officer Robert Bruce, the Chief sales representative John Comyn, Vice President Melvin Gibson and Clay More, the President of the hardware retailer trade association in Polynesia and the consumers.
The stakeholders are Raider Inc., PLB employees, Johnson printing owners and employees. Raider Inc. is a stakeholder because they must make a decision that impacts PLB. PLB employees are stakeholders because morale can be impacted by the
Verizon Communications Inc. is one of the leaders in providing communication services around the world. Its primary offerings are wireless, wireline, and broadband communication resources to meet residential, business, and government needs. As a leader in its industry, how can Verizon continue to grow its business? What strengths, weaknesses, opportunities and threats impact the success of Verizon now and in the future?
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Americatel is positioned within the small to mid-sized market in the telecommunications sector. However, their primary competitors Movistar and Claro compete within the large-sized market. With only 10% overall market share, Americatel has the potential to capture additional growth as the industry growth rate is growing at 6%. To accomplish this we recommend that Americatel own their position in the small to mid-sized market by capitalizing on their competitive advantage of providing superior customer service as well as leveraging new solutions to further drive customer satisfaction.
Years later, the Telecommunication Act of 1996 triggered dramatic changes in the competitive landscape. SBC Communications Inc. established itself as a global communications provider by acquiring Pacific Telesis Group and becoming the new AT&T. The merger of AT& T and BellSouth, along with the ownership consolidation of Cingular Wireless and YELLOWPAGES.COM, will speed convergence, competition and continued innovation in the communications and entertainment industry, creating new solutions for consumers and businesses and positioned to lead the industry in one of its most signifi...
The world is experiencing a communications revolution. The Internet, e-Commerce and other developments (including the convergence of communication technologies) are profoundly reshaping economic and social life. AT&T must position itself to meet the challenge of this revolution. The strategic development of information-based industries is a key to the future social and economic development of the world.
Background One. Tel was launched by Jodee Rich and Brad Keeling in 1995 (Cook, 2001). At first, it looked to get the advantages from deregulation of the telecommunication industry by reselling other network’s capacity and making money through stock market speculation. Rich and Keeling tried to increase the company’s shares rather than profit the company (Cook, 2001). Initially, One.
The telecommunications industry is changing creating the need for a more competitive company. The changes that are happening are that there is greater competition in the market with foreign firms such as China Netcom and China Telecom are entering the UK market[1] increasing the number of firms. Also the European Union is looking to improve competition by breaking open the telecommunication markets further by giving national authorities stronger powers[2]. The type of competition is also changing in recent times as firms grow in size and capability as they merge. The recent trend being the buy out broadband and telephone companies so that firms are then able to offer bundled services[3].
Rakuten has just started its globalizing efforts in the last few years. From setting up overseas offices, acquisitioning of small medium enterprises, implementing an English-nization project, to hiring overseas talents. However, will Rakuten actually become a global powerhouse? How successful are these efforts? In this paper, I will discuss Rakuten...
For every company employees group is the most important stakeholder group. If a company has happy employees their customers will be doubly pleased.
The economic problem was that WorldCom had a vast supply in telecommunications capacity that emerged in the 1990s, as the industry rushed to build fibre optic networks and other infrastructure based on overly optimistic projections of Internet growth (Lyke and Jickling, 2002)
University of Memphis, . (1990).Communications networks for managing global operations. (global business). Retrieved from http://www.entrepreneur.com/tradejournals/article/9267862.html
Technological development especially in telecom sector for example, global infrastructure, of technology, wireless system, internet, and undersea fiber, all these inventions has developed much information which can spread faster and firmly across the world in limited time span. So with the electronic media television, newspaper, radio is replaced by internet and computers laptops, tablets, cell phones etc took place and replaced the old traditional media with the new media. Socialization becomes easier for people now, they do not wait or rely on old media for getting information and feedback, and they have access of internet now to get the information about what they want to get know about international and national level. Global communication provides not only the local information but tells about the international currents happenings as well. No doubt online media provide information 24/7 all the time, but on the other hand this point also cannot be ignored that by providing such comfort of knowledge to the people and decreasing the difficult of time and space from people’s life, what sort of impact does global communication has on an individual’s level after having such easiness in one’s
Communication is a critical thing in today’s society because the exchange of information is vital in living. People live both locally and globally through technological connections by maintaining contact and interaction between individuals from all corners of the world. Communication binds people, helps maintaining the society healthy and enables people to interact and make friends from different regions and cultures. According to Adrian in 2006, communication and information technology plays a great role in the individuals’ life. There is a high rate of growth of the communication technology industry and the benefits as more people come up with new means of communication by day. A point has reached where activities cannot function without information technology due to the many benefits which come along with the current day technologies. Moreover, the industry plays a great role in improving the nation’s economy by facilitating fast and easier means of doing things and offering employment to many people across the world.