The Function and Reflection of the company Aramex:

The company Aramex has both of a positive and negative reflection to the society. The negative point is that the company has some flaws with the delivery process such as being late when delivering the goods from either short or long distances. Most of complaints are from people and companies that Aramex’s time to deliver is too long than ordinary transportation and logistics companies ( comparing to companies that are better than Aramex such as DHL). For people complaints because it may be unofficial delivering to a house or a residential delivery, and the complaint is that the items are not delivered on time.

Positive point:

The positive point is that the items for companies do get delivered on time and intact undamaged. Customer service is extraordinary because of qualified staff which can handle orders and know how to react in every situation concerning the consumer or customer, moving on the up to date facilities and fleet management that make their services uptime 24/7 and destination’s all over the world. Finally, it provides all these services within a certain amount of money which is neither expensive nor cheap.

Results and findings

Aramex Mission

To be one of the most reliable and known top of five global logistics and freight forwarders service provider

Purpose

To enable and facilitate regional and global trade and commerce responsibly. In addition, the purpose of the company is to ease the trade between manufacturing companies and to the dealers to spread goods/items globally and increase the economies of countries worldwide.

Aramex Global Network

Aramex has over 40 leading express logistics providers around the world, each has its own sector in the region together covering the world a...

... middle of paper ...

...total quality management in it. However Aramex should not compete with DHL by doing the same steps, they should think further in the future and one step ahead than ever competitor. That will allow aramex to rise more in the coming years because it will make their service more efficient and they will get more costumers which will make them known wider globally.

Conclusion

To conclude this report, it contained a lot of information about the company Aramex, information such as the description of the company, the function, the company’s customers and usual customers, the reflection of the company, also the explanation of the total quality management, and how it is unique, and how does it strive to provide the best services to satisfy consumers.

References

Aramex, A. (2013, 09 1). Aramex. Retrieved from https://www.aramex.com/about-us/default.aspx