Foreign and Domestic Banks: A Comparison for Customer Satisfaction and Perception

2437 Words5 Pages

International banking is now a days becoming backbone of any economy. It plays a vital role in the development of financial system of country. International banking activities has been grown-up speedily due to increased international trade flows and foreign direct investment activities, the globalization of capital markets, and the liberalization of domestic financial markets since 1960s. International banking activities may involve cross-border activities and activities of banks outside their home country (i.e. foreign banks). Banking has gradually become more globalized, which leads towards advances in communications and technology, economic integration. Especially, foreign bank entry has increased sharply in the last few decades, which helped different nations in the development of their financial system. Foreign banks also helped the economies in financial crisis to deal with it and also helped in the establishment and restructuring of their financial system after that crisis.

Many studies have taken out on this issue, i.e. on foreign banking on different developed and under-developed nations and transition economies as well. The competitive advantage of the foreign banks was first investigated by Goldberg (1992). Following this original study, many studies including Meinster and Elyasiani (1988), Mahajan et al. (1996), DeYoung and Nolle (1996), Elyasiani and Mehdian (1995), Jagtiani and Khanthavit (1996) have been taken and gave deeper and meaningful analysis. All of these studies had uses formal econometric analysis based on a precise theoretical background of microeconomics. These studies concluded that cost structure and performances differ between domestic and foreign banks as they are different in management strategies,...

... middle of paper ...

...e the efficiency of domestic banks by encouraging domestic banks to cut cost and perform better than earlier. In the presence of foreign banks, domestic banks are forced to improve the quality of their services so as to hold their existing market shares and customers as well. This may improve the quality of existing financial services of domestic banks and their profits as well. So we can say that foreign bank presence directs to positive spill-over effects.

The results of their study show that foreign bank presence and domestic banks’ performance are positively related. Hermes and lensink further argued that foreign bank presence is associated with higher costs and margins of domestic banks at lower levels of financial development, while foreign bank presence is associated with falling costs and margins of domestic banks at higher levels of financial development.

Open Document