Recruitment and Selection:
The field of Information Technology and Customer Services
Letter of Transmittal
The purpose of this research is to find out the career opportunities for a particular field in real. The focus was on creating the application package for that particular job. The application package has a very important role in recruitment and selection process. It helps in presenting oneself as the best fit for the organization. The application package includes application letter, resume and the follow up letter which addresses the employers. The aim of this report is to guide the target audience i.e. students about the career opportunities that they can have in future.
Table of Contents
Letter of Transmittal 2
Executive Summary 4
Introduction 5
Recruitment Process 6
Conclusion 7
Executive Summary
This research aimed at exploring career opportunities in the field of Information technology and Customer Services. It explains in detail what steps and procedures should be followed to make you visible in the recruitment and selection process. The research was based on the secondary data analysis i.e. job posts were analyzed and the application package was designed accordingly. The result showed that for any candidate the first and foremost step is to find a good job opportunity, then to get oneself into the recruitment pool of the organization through a well written application letter and resume. After the interview, it is important to keep a follow up so that the employer recognizes the serious attitude of the candidate.
Introduction
Recruitment and Selection are two important, different and interlinked steps that help you in getting employed into an organization. Both the processes entails short...
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...t among others. From the above analysis, it can be concluded that for the job in IT and Customer Service, it is important to have both the education and job experience from good universities and reputed organizations respectively. Along with these, an individual’s personality, skills and knowledge regarding job and the organization have a great influence on the employer. The better an individual is prepared and well equipped, the more the chances of being recognized and getting into the organization.
Bibliography
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Gary, D. (2001). Human Resource Management. Florida International University.
TechRepublic. (2014, 04 24). Top 10 U.S. College Programs for IT . Retrieved from bit: http://www.bit.vt.edu/careers/TechRepublicITProgramsReview-Final.pdf
Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2014). Fundamentals of human resource management (5th ed.). New York, NY: McGraw-Hill Education.
The customer support and customer service functions are more than departments; they are part of an essential strategy for growing your business. In the modern business climate, customers expect answers to their questions immediately. When the right information is available anytime, from anywhere in the world, customers are more likely to have a positive experience, thus customer loyalty will be increased. It is a known fact that the cost to obtain a customer is ten times higher than to maintain and keep existing customers. (Gouran, Dennis, W.E. Wiethoff, & J.A. Doelger. (1994). Mastering communication. 2nd ed. Boston: Allyn and Bacon.) Not in Reference Pg.
Figure I represent the sample data provided by MVD, NM. If we look at the representation from various educational backgrounds, it shows that the data is pretty diverse. The range of education of interviews customers is represented via various color patter to give visual information to the readers. The educational categories that are represented here are Some high school, High School (HS), Some college/associates, degree/vocational degree, college graduate, graduate work or degree, and won’t say.
A job analysis a great way to analyzed whether or not the individual is fit for the position. By creating a questionnaire that relates to the daily tasks for the position will narrow done the selection process into a smaller portion. The information given from the Job Analysis is also used to create a Job Description and Job Specification. “Job description identifies the tasks, duties, and responsibilities. The “job specification list the KSAOCs that individuals need to posses to perform a job successfully”(Pynes, 2013). After an individual is hired we must train that individual with the proper format in order for them to understand the concept of work. In this process I will develop a training program that includes all the organizations policies, procedures and daily tasks.
Mariam Rahman has formed a wide skill base in retail and administration. Mariam’s administration skills have been built from 2014- 2016 under two professions. Mariam has studied as an apprentice in business administration, which is clear to see why she has led to further her studies at university. Mariam has given retail an opportunity where it has endorsed her skills to be a good customer service representative at Argos. Mariams summary of herself is a short personal statement where it seems to appeal more so, to a retail employer where she expresses her dedication to be a good team worker and also linking her skill to her abilities.
Mathis, R. L., & Jackson, J. H. (2010). Human resource management (13th ed.). Mason, OH: Thomas/South-western
will get the employer attention. Also they will guide us in an interview preparation with
Noe, Raymond A., et al. Human Resource Management: Gaining a Competitive Advantage. 7th ed. New York: McGraw-Hill/Irwin, 2010. Print.
The first step of career management process is self-assessment. Self-assessment is refers to the employees using some information that help them to decide which career they really interested to pursue, ability, skills, and behavioural tendencies. According to Allen (2005), self-assessment is a process to identify skills, abilities, knowledge of the employees. During this step, the employees need to do some tests such as the Strong-Campbell Interest Inventory and the Self-Directed Search. The tests help the employees to identify the value of work that they place on their work and also leisure activities. Self-assessment is also involved with some exercises which able the employees to identify their career future plan, where are they for now and also how their career match with the current situation and resource that available (Noe, 2010). After done with the exercises, career counsellors usually used to assist the employee in their self-assessment process and also provide explanation about their result of psychology tests. Then the employees assess their current skills and abilities and also capabilities they are lacking with some informa...
Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have many skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service. However, being known for good customer service will attract customers. It will also attract customers who are usually hard to reach.
Recruitment questions for large operational startups include, what are the jobs, how is the employment market today, what is our competition locally providing, how can we get the best talent and finally how to do we retain them. The challenge for the Borgata was multi-faceted, a tight labor market in the surrounding area, a small local population of 40,517 of which only 63% where capable of working and the need for 5000 workers to staff the hotel in short time. (US Census Bureau. 2012). To compound the challenge the quality expectation was high, the “best of best” was required. Once applicants were enticed to apply and applications were received, the question became how do quickly identify the candidates to a manageable qualified number? How do we ensure the interview time is appropriate and effective for unto a hundred different job descriptions? To begin this monumental task of recruiting applicants, screening quickly for the appropriate criteria research must be conducted. Development of strategic hiring plans, tasks assigned to appropriate individuals and accurately executed with a c...
Employability skills and Career readiness have become an integral part of education. Employers are looking for people with a combination of skills such as soft skills, customer service skills and life skills. Not having sufficient employability skill sets, is one of the main reason for many students not getting selected in campus drives. Focus is more on technical knowledge than soft skills in their curriculum. During the course of their education , required level of importance is not given to key qualities like effective communication, leadership qualities, time management skills, self motivation, problem solving skills and creative thinking.
Recruitment refers to those activities that an organization tries to attract people for applying a job in the organization. From these activities, chances will be given for people to apply jobs from there organization. An effective recruitment should have a right person in the right place at the right time; the main way to attract applicants can be listed as follows, walk-ins, employee referrals, advertising, websites, professional associations, educational associations, professional agencies, E-recruitment and world-of-mouth. Applicants can get some recruit informations form different ways; employees will provide a job description for those who are interested.
Career development is the process of integrating the extraneous situation consisting of social structures of family, education and works with the self and the self- efficacy and brings about changes in one’s personal, social and vocational situation. Career development is not just a decision to enter a particular line of work; it reveals a person accumulated
Therefore, human resource professions plan in a way by understanding the requirement needed to handle task of a particular department. Therefore, giving job description is essential where essential skills and requirement that a candidate need to have must be given. Besides, person specifications are also important to know the experience and qualities within a person (Wright et al. 2014). After recruiting the candidates they are screened and selected to come up in next level where interview will be conducted among the selected candidates. In addition, training is an important element that groom up the candidates according to the roles and responsibilities they will be conducting as an organisation