Title:
The consumer in-home provider satisfaction survey.
Problem Statement:
The practicum agency that I work at is the Allegheny County Area Agency on Aging which is located in downtown Pittsburgh. The purpose of my agency is to help senior citizens over the age of 60, who need services. I work in the PDA waiver (Pennsylvania Department of Aging) section that is made up of eight caseworkers, two typists, and one supervisor.
My department’s mission is to provide current information of services and programs available to senior citizens and their families. The overall mission of the agency is to plan, organize, coordinate, convene, programs and funds where possible to the elderly of Allegheny County. The goal of my agency is to satisfy the consumer therefore, my survey will help determine how satisfied consumers are with the services they receive through the PDA Waiver program.
PDA Waiver offers home and community based services to low-income consumers as an alternative to nursing home care. The financial eligibility requirements are $2,000 in resources and less than $1,593 in monthly income. The functional eligibility requirement is that consumers must be age 60 or older and nursing home eligible. There are fourteen different services that the PDA Waiver program offers to consumers. The services are typical of those provided in nursing homes.
I will be examining how satisfied the PDA Waiver consumers are with their in-home providers. In-home providers go into the home and assist consumers with actives of daily living (ADL) which include bathing, grooming, eating, transferring, and toileting. In-home providers also assist with instrumental activities of daily living (IADL) such as preparing meals, laundry, shopping, transportation, and money management.
I will be looking at worker timeliness, agency reliability and worker timesheet compliance. After looking at those three elements, I will compare the consumer comfort level and overall satisfaction with surveys that were conducted in the past. The results from my survey will allow my agency to work with the in-home providers that had a low score, so that the consumers are satisfied with their services.
Participants:
There are approximately 350 PDA Waiver consumers that receive services through my agency. I am going to do a random sample of the consumers that have been receiving services for more than one month. I will randomly choose 75 names from the list of PDA Waiver consumers that have been receiving services for at least one month.
The purpose of this report is to summarize the findings of an interview with Rusty Metcalfe, Chief Information Officer of Fundamental Administrative Services, LLC, and analyze the competitive and strategic positioning of the firm within the long-term, post-acute senior care industry. I interviewed Mr. Metcalfe on Wednesday November 15, 2016 and covered a broad array of topics including the department’s history and structure, risks and opportunities, strategic alignment and near and long-term goals.
Moss, A. J. et al. Design and operation of the 2010 National Survey of Residential Care Facilities. Vital Health Stat. 1. 1–131 (2011). at
University of California (2006). An Aging U.S. Population and the Health Care Workforce: Factors Affecting the Need for Geriatric Care Workers. University of California, San Francisco, Center for California Health Workforce Studies.
A sample of children ranging from 4 to 13 years old are going to be asked to watch a Rainbow Brite video. The children will be randomly picked from a childcare center. To ensure that the children are going to be randomly assigned, the children will range in different age groups. The first group will consist of 4, 6, and 8 year olds. The second group will consist of 10,12, and 14 year olds. It would have to be a field experiment because you have to go out and collect the data.
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6) Establish the following six positioning variables for at least any three of your market segments:
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I chose a sample of 30 boys and girls. I chose this sample at random