Workplace Literacy Essay

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Workplace Literacy: Its Role in High Performance Organizations

During the past decade a number of issues have been raised about the goals and purposes of workplace literacy; chief among these has been the debate surrounding the conceptualization of workplace literacy as a functional context program with its focus on analyzing the gaps between a workplace's literacy requirements and the abilities of its work force. Critics have felt that, too often, the job context approach was interpreted too narrowly and failed to involve workers. Frequently, the result was a curriculum designed to "fill in the gaps," usually through a top-down process with decisions made primarily by company management, human resources development specialists, and higher-level …show more content…

Sometimes called an organizational approach, it recognizes that "workplace literacy and basic skills upgrading programs, alone, will not ensure that both worker and organizational goals around basic skills and communication are met" (Waugh 1992, p. 2). This approach supports the goals of HPWOs in which workers are expected to be involved in decision making related to their jobs. Part of this decision making involves management, workers, the union (if appropriate), and educators in a participatory process for planning, implementing, and evaluating workplace literacy programs (Jurmo 1994b; Stein and Sperazi 1991; Waugh …show more content…

Young's (1994) study of workplace skill development among New York State's civil service employees supported the assumption that the move toward participatory management required more sophisticated literacy and interpersonal skills. According to Young, if the focus was only "on the specific skills embedded in these jobs we would be focusing on peripheral job requirements: filling out burdensome reports, studying cleaning directions, or time cards" (p. 41). However, the changes toward more participatory management "created some interesting new needs" (ibid.), including more sophisticated reading and writing skills, and skills to resolve conflicts resulting from participatory, team

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