Case Analysis
Part One
Nobody is perfect. Everyone is capable committing mistakes. When a person has done wrong, he is expected to ask for an apology as way of showing that he is sincerely sorry. In the business world, a corporate apology is crucial because the mistake made might tantamount to losing a client which can be extremely costly for the companies (Modern Business Associates). From the point of view of the company president or the CEO, the corporate apology must give a detailed account of the situation. It must also include that the company acknowledges that damage has been done, asks for the client’s forgiveness, and that the former is ready to take full responsibility of the damage (Perfect Apology). Aside from that, the company must ensure the client that it will not happen again and provide the latter a restitution in order to retain the client's loyalty (Perfect Apology). The company president or the CEO must understand that keeping loyal clients does not rely solely on giving them satisfaction through the services the company provides. Instead, the company must be able to build relationship to its clients. In any relationship, respect and trust are
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For consumers, it is important that the company is able to make them feel valued. When they complain, it must not be viewed negatively. The company must be able to address such complaint. When their concern is addressed immediately, the company is able to earn their respect and trust (Perfect Apology). The consumers would also want to hear from the company that it is sorry for the damage it has cause and the latter is willing to take full responsibility of the same. Consumers or clients would know that they are valued if the company is willing to compensate them for their loss. This way, the company does not only learn from their unhappy customers but they are also able to keep
A gesture that formerly connoted weakness grows to represent moral strength and provides a crucial step towards potential reconciliation. Within his text, Philpott expresses wholehearted belief in the power of apology stating, “Few acts undo the legitimacy of a crime more effectively than a perpetrator’s renunciation of it” (Philpott 205). Philpott describes the practice of apology as, “When a perpetrator apologizes, he condemns his own role in the political injustice and thus helps to defeat its standing victory from one angle. Yet, the victim retains his own freedom to decide how he will respond to the perpetrator and thus retains a measure of control over whether the standing victory of the injustice is defeated” (Philpott 264). Philosophically, the idea of apology within restorative justice and reconciliation could mark a reaffirmation of the fundamental moral principles of the community, promote national reconciliation, strengthen a principle of transnational cooperation and contribute to the improvement of international law and diplomatic relations. Following an apology, a relationship becomes possible between the perpetrator and the victim, which in turn creates the potential for a less hostile environment for the community, and marks a society’s affirmation of a set of virtues in contradistinction to a past of
The Apology is regarding Socrates defense of himself at the time of his trial. Socrates, a wise philosopher is brought in the courtroom and the Athenian jury convicts him on corrupting the youth of Athens and not believing in God. The Oracle of Delphi pronounced Socrates to be the wisest of the Greeks and around the world. Socrates unconvinced, went around systematically to find someone wiser than himself, from poets, politicians, and craftsman.
Plato’s The Apology is a hand-written recording of Socrates’ speech made at the trial in which he is charged with not recognizing the “gods” that are recognized by the state. Therefore, he is corrupting the youth of Athens. Socrates' speech, however, does not really mean an "apology" in terms of the modern language. The name “Apology” is a Greek word for "apologia," which means “defense”. And so in The Apology, Socrates attempts to defend himself and certainly did not mean to apologize for what he believes.
In “Apology”, Plato talks about Socrates’ life and his qualities. Socrates appeared as talented as a simple man, friendly in communicating, quick-witted and sharp in repartee, love people Athens, and especially respect truthfulness and honesty. As Plato’s essay said, Socrates believed that the care of the human soul is the biggest concern of the people, so he spent a lot of time considering his personal life and the lives of the people of Athens. There are 2 charges against Socrates in the Apology. First, Plato shows that the philosophy of Socrates started from an event that seemed to have the arrangements of destiny – when he was middle-aged, Socrates’ friend, Chaerephone, went to the temple Delphi at Athens to see if there was anyone wiser than Socrates?
In the Apology, Socrates is on trial for his so called, “corruption of the youth,” because of his philosophies. He is straightforward and confused about the chargers brought up against him. Socrates raises an argument in his defense and believes he has no reason to be sorry. Socrates believes if he is punished and killed, no one would around to enlighten the people. This view draws a connection to the question posed, “Are we
In the Apologia (Apology), Plato retells the Greek philosopher Socrates speaks at his trial where he is charged with corrupting the youth of Athens and practicing Atheism. This famous rhetoric given by Socrates was however not an apology. An apologia comes from the greek word meaning defense, or a speech that is made to give a defense in one’s case. This is what accounts in his speech.
To start, the two men from The Interlopers did not deserve their fate as they made a great effort to try and make amends and become friends. Even though it may be questioned if the apology was legitimate, their was sti...
Customer value is defined as "the perceived benefit of a product, used by customers to determine whether or not to buy the product" (Lussier, 2006). I do believe that most customer's focus on creating customer value. It is an aspect needed in order to sell anything. A customer would not buy something if she or he did not see the benefit in buying it, therefore, organizations strive to create customer value because they need the customer to see a benefit and to buy the product.
The Apology was written by Plato, and relates Socrates’ defense at his trial on charges of corrupting the youth and impiety. Socrates argues that he is innocent of both charges. His defense is ultimately unsuccessful, and he is convicted and sentenced to death. Socrates concludes the Apology by arguing that a just man should have no fear of death.
1.1 Explain the value of customer service as a competitive tool Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have the skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service.
Plato. “The Apology.” Five Dialogues: Euthyphro, Apology, Cito, Meno, Phaedo. 2nd ed. Trans. Grube, G.M.A. Indianapolis: Hackett Publishing Company, Inc, 2002. 36.
INTRODUCTION Although the word "Apologetics" may, sound like the need to apologize for something, but the real meaning is rather different. The word comes from the Greek word "apologia" which means to give a defense. The word means a defense with reasonable support and thought similar to the reasoning of a solicitor on behalf of a client, arguing an innocence of the client. When a person is always in defense of a position or a belief in a system, then such is an apologetist.
In summary, as a customer representative, I have been in unpleasant situations that have required me to calm irate customers. I’ve discovered first hand, that an apology is worth a thousand words; from experience, I understand the impact of being a great listener, especially when dealing with irate customers. However, we know that providing great customer service doesn’t end with apologizing, or being a tentative listener. It is our duty as CSR’s to go above and beyond providing customer satisfaction. We must show our customers that we value and appreciate their services, by providing them with the value of service they will appreciate. In the process we will gain loyal customers, prevent customer defections and generate free advertising by word-of mouth.
...stomer service is essential in any organization. Its importance has positive implications on the business. Having an excellent customer service will motivate the organization’s employees. This will result in a win-win situation because a happy employee is a productive employee. When a motivated employee helps customers he/she will ensure that the customers are satisfied in a way that exceeds their expectations. These customers will then go out in to the public and share their experience with friends who will eventually patronize the business. In the long run the business gains more customers and increases its profits. Therefore, every organization should attempt to implement and preserve an excellent customer service strategy. This will give the organization a competitive edge above other organizations and establish a reputable image every business entity long for.
Customer Value is important to my company. My Company knows who purchase their goods and services and why these consumers view our offerings as having the highest value to them.