Verizon Wireless is the only company that I’ve used for my phone for as long as I can remember. That company had my first ever phone when I was 10; it was one of those old brick LG slider phones and currently Verizon houses my iPhone 6. At 19 years of age going onto 20, I’ve dealt with Verizon for almost 10 years now. During these past ten years, I’ve never had the experiences that I dealt with, with any other company. Verizon has some of the worst customer service known to man-kind. According to ConsumerAffairs.com [Verizon’s score is 2/5] one customer had this to say, “I have been with Verizon for many years and every year it gets worse and worse. I constantly have problems with them, whether it's about paying the bill or about the tech issues. …show more content…
I type in the little chat box, “Hello this is Ann [she was the main account holder at the time], I went to the Verizon store to upgrade phones on my account just to be told I couldn’t due to us owing some money that I didn’t know about. Can you explain to me what’s going on?” After going through the standard corporate procedure, I was given this standard statement, “Sorry to hear about this Ann, can you please call our financial department at 1-800-YOU-SUCK.” Then the customer service rep ended the chat. Relaying the chat detail back to my mother, she sighed at me and asked, “Can you just grab me the phone so I can deal with …show more content…
I was wondering why there was an issue onto why there was an issue. The sales rep told us that everything was all set, what was wrong? According the email, “Two orders from your recent Verizon Wireless purchase has been cancelled due to an outstanding balance. Please call 1-800-OHM-YGOD to resolve any issues.” While checking the shipping email, I was curious to see which phone got shipped out. To my surprise it was my phone, so I was honestly excited for this. Walking downstairs I relayed the information to my mother and father who were honestly not happy about this. But was told that they would wait to see if the shipment would come in to see my phone got
Verizon Wireless is a joint venture between Verizon Communications out of New Jersey and the European-owned telecommunications company "Vodafone." Verizon Wireless is a wireless communication carrier that operates in the continental United States. Currently, Verizon Wireless provides wireless communication services to over 60 million customers nationwide including customers in Hawaii and Alaska. Its products include wireless voice and data services using the largest wireless voice and data network in the United States. Cingular Wireless is currently the leading cellular carrier when it comes to amount of customers on its wireless network. However, as Verizon Wireless continues to grow its market share as the United States' second largest wireless carrier, it ranks number one in total revenue collected as well as how it is viewed by Wall Street. Verizon Wireless' strong market position, perception of quality, and its proportion of income has a strong competitive advantage that would allow a small price increase--making the demand inelastic, "quality demand stretches very little in response to price change" (McConnell et. al, 2004).
The company that I have chosen is Comcast Cable Company. Currently, Comcast is the leader in the home entertainment industry. Comcast offers their customer's: cable television, internet service, home phone service, television screaming app, home security, and mobile service. The company is working to compete with AT&T/ Direct TV, Dish Network, Hulu, Netflix and sling Tv. The competitors do offer cheaper service, but Comcast is known mostly for its great internet service. Xfinity Instant TV and Xfinity Mobile are the newest product that has been launched by Comcast. Xfinity Mobile has two phone plans, and you must have Xfinity internet service. Xfinity Mobile plans are: By the Gig data and Unlimited data. The By the
This case arose when I went out of town on my first business trip. I have been a sales trainee for the last six weeks, and my supervisor felt it was time to send me out. I was lucky enough to get sent with the number one sales rep for the company, Vince Collier. I was excited because I knew that if I was going to learn the best ways to make a sale, it would be with Vince.
The supplier bargaining power relies mainly in Apple and Google Android phones, because they are the highest in demand smart phones on the market today. In addition, both of these companies have other cellular service providers like AT&T, Sprint, and T-Mobile to sell their phones. This creates little bargaining power for Verizon, which can only use their reputation and customer base as a driving force for their bargaining power. Simply put, without Apple and Google Android phones, Verizon would not sell very many phones. Therefore, Verizon must keep a very close relationship with its providers, especially the phone manufacturers. These relationships Verizon has is very pivotal in their overall strategy, because without these two phone companies, Verizon would most likely not be in the cellular service industry. Consequently, Verizon must keep a very healthy relationship with these phone companies, because they can decrease/stop the supply chain, which ultimately would
In this day and age it seems like everyone from the youngest to the oldest has a cellphone. I’ve seen children as young as 5 years to adult over the age of 80 years olds using a cellphone. I believe I don’t need a cellphone. Cellphones and its accessory such as the cases can be very expensive. Don’t get me started on the monthly bill. When you first open an account, the wireless carrier claims they are giving you the best plan ever, and that the monthly rate will remain the same for a least one year. However, within a month or two you look on your bill and see that you have to pay at least $40 more than when your service started. These are the hidden fees and cost that the carrier does not tell you about when they lure you in to choosing
Verizon has many advantages and is a great company to switch to. I have heard so many recommendations about Verizon and I read a bunch of facts about it and wouldn't want to have any other company, coming from someone who's had Sprint for 10 years not being able to connect in several different places. Having Verizon allows you contact people everywhere you are. So overall, Verizon is the better company and it’s something people should know
Imagine if nobody had a cellphone in today’s world. That’s why today everybody has some form of a cellphone contract with the four major companies (AT&T, Sprint, Verizon or T-Mobile) or a less know cellphone provider. AT&T and Verizon Wireless provide more than the other two major companies.
COST- AT&T is adequate in this regard. It is positioned to offer competitive pricing to the numerous services it offers. Rollover Minutes, Family Unity Plan
Verizon’s very low P/E ratio means their investors expect to make a lower amount per dollar than AT&T and the market in general. This is a huge disadvantage for Verizon’s capital structure and does not demonstrate good use of leverage when combined with their current debt.
Cell phone manufacturers and service providers are at the core of the cell phone industry. These corporations are integral from their research and development endeavors to interactions with the consumer and the marketing of new products. The companies that control such factors of cellular phones are very numerous, so it is difficult to address all the cell phone manufacturers and service providers. However, we have focused largely on only the most significant cellular companies namely in the U.S. marketplace, although many have global ties. Collectively, companies around the world have the same goals in mind – to create desirable cutting-edge technology and to increase consumer satisfaction with hopes of generating sales, and thus profits.
The day was on a Tuesday morning, and we had just finished a rush of people ordering food of the menu. when Dunbar, a service courier transportation that safeguards money while it is being transported to the bank, came in and was ready to receive the deposit. the courier gave me the key and I opened the safe, only one deposit was in the safe. I immediately called my owner-operator and explained what the situation was. He told me to just give the money to Dunbar courier and he will deal with the matter. I immediately acknowledge his request and proceeded to seal the bag, have the courier sign the book and let him leave wi...
There is a slowdown in sales of mobile handsets, in some markets like the UK, as the mature part of the product lifecycle is reached. Customers are exposed to a barrage of different images and messages by mobile phone companies, as the competition gets tougher. Vodafone appeals to new customers and aims to keep its existing ones by emphasising the uniqueness of the brand.
Amazon is a growing and trending brand, giving consumers the unique shopping experience they have always wanted. The company that was started by 1999 man of the year, Jeff Bezos, has taken 44 percent market share in online sales and purchases. (http://bloomreach.com/2015/10/survey-amazon-is-burying-the-competiton-in-search/) That makes consumers more inclined to search for products through Amazon, before the well-known search engine powerhouse, Google. The Seattle, Washington based company was started in 1995. During the well-anticipated start-up, the company’s focus was on book sales online. Over time, Amazon has set many trends in Consumer Behavior, expanding products across every product pool imaginable. "Amazon.com puts the customer
2. Today marketers can collect and analyze data about consumer behavior, one person at a time; this is the relationship approach to marketing.
Companies differ widely in their approaches to complaint handling and in the importance they attach to this element of serviceability. Some do their best to resolve complaints; others use legal gimmicks, the silent treatment, and similar ploys to rebuff dissatisfied customers. Recently, General Electric, Pillsbury, Procter & Gamble, Polaroid, Whirlpool, Johnson & Johnson, and other companies have sought to preempt consumer dissatisfaction by installing toll-free telephone hot lines to their customer relations