Unit 6 Interpersonal Skills

Bus 1101 - Unit 6: Written Assignment: Interpersonal Skills E. Pohl-March 11, 2015

1. Listening is the “active process of receiving and responding to spoken (and sometimes unspoken) messages. Active listening skills is making sense of what is heard and requires the individual to constantly pay attention, interpret, and remember what is heard”. For example, I am required to be an active listener at my job. I need to hear the words my boss says to me and identify the feelings associated with the words or her point of view. I concentrate on her words and make eye contact with her as well as read her body language / non-verbal signs. I make sure she feels I have her undivided attention and I do so with a pleasant face…not a baked potato face. Even if I feel stressed by her words or instructions, it would not be professional of me to display that expression.

2.

Assertiveness is being self-assured and confident. Training, courses, videos are resources you can research if you want to develop your assertiveness. Assertiveness, for example is an essential communication skill for a business environment. If you are self-assured and diplomatic, you will be able to express yourself in an effective manner. Standing up for yourself whilst being respectful of the rights and beliefs of others shows you are assertive, you have maintained your self-esteem and you earn the respect of others. Have confidence to say no when it is appropriate to do so and be mindful that if you communicate in a way that's too passive or too aggressive, your message may get lost because people will be reacting to your