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Understanding effective listening
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Recommended: Understanding effective listening
I selected to watch the ‘Foreman Mills’ episode of Undercover Boss and I picked up the following terms of communication from this episode:
1. Listening: While watching this episode of Undercover Boss, Foreman mills, I noticed how the new employee (the undercover boss) listened to all the employees. He listened to each one carefully and noted the shortcomings of the system of the company. All 4Rs (Receiving, recalling, rating and responding) of listening were applied here. Brad, the boss, received the message from each employee; each one had something to say about the system of the company. He knew the essence of the actual message i.e. to change the system and to take care of the employees. He evaluated the message and applied it to design company’s policy in terms of his feedback. This episode was about effective listening so the Foreman CEO could use the actual feedback from his employees to improve his company.
2.
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Verbal Communication: In this episode, a lot of verbal communication has been shown. “Words are powerful’ seems right in this episode. Every employee communicated the message in direct words and it reached Brad clearly. All the employees used direct words like, ‘no-system’, ‘not well-paid’, and ‘not-happy here’ etc. The message reached Brad and he acted on that immediately. So Verbal communication was direct and powerful in this episode.
3. Non-verbal Communication: This episode was all about communication, both verbal and non-verbal. Lots of non-verbal communication was seen. When Brad met each of the employees everyone showed some facial expressions and body movements of displaying the non-verbal cues that they were not happy when Brad wasn’t focusing on learning the skills he was supposed to learn in that visit. Especially Nikia used a lot of non-verbal cues when Brad wasn’t able to handle the cash register while she was teaching
Cop in the hood is a book about Peter Moskos experience as a police officer in the eastern district of Baltimore. First, as a sociologist at Harvard, he was very curious about the job of Policing. There is a lot of misconception and myth about the job so what a better way to learn than become one? His coworkers were at first wary of the Harvard liberal, expecting him to do a poor job due to being primarily concerned with his research. Police culture is naturally untrustworthy of outsiders as most citizens have no idea what the job is actually like.
Lewis uses a number of tactics for influencing the behavior of her subordinates throughout the examined case. Lewis takes on a number of different roles at Staples during the course of time that the case encompasses, and the focus of her behavior appears to be to benefit the organization in such a way as to advance organizational goals.
Wrangling behind closed doors for up to two days at a time, the bosses compare and contrast the performance of workers over the prior six months and rate them on a five-point scale, with the top 5% designated "superior" and the bottom 15% labeled "needs improvement." In between are "excellent" (30%), "strong" (30%) and "satisfactory" (20%). You don't want to be in the cellar: anyone descr...
In this book, there are several principals to communicating and simplifying the process in delivering a message; we choose to highlight three techniques that are commonly used in our society today. Measuring effectiveness, the use of employee surveys, and the inverted pyramid format of communication and employee benefits.
“The Secret Lives of Sgt. John Wilson: A True Story of Love and Murder” is studied as a historical non-fiction novel, in which Lois Simmie shows the reader the actions of a man who sets his life up in a series of lies and betrayal. Her purpose is clear, to intrigue the audience with a true story of the murder of Polly Wilson, which had not yet been heard. Though not a lot of people had ever heard of John Wilson, the first ever Saskatchewan RNWMP officer who was found guilty of a crime, being that he killed his wife, and hung to his death. She writes her novel that is not only entertaining to her audience but also serves the purpose of educating fellow Canadians about the true life events that followed John Wilson and his fellow RNWMP officers.
Watching a movie can be entertainment and informative. Some movies are major blockbusters and then there are movies that are written purely on giving the audience an in depth look at critical issues. When depicting a disability as a subject matter it can be a tough subject to conquer however there are movies that can depict it very well. One movie that has depreciated the subject matter of disability in a very accurate way is that of the movie The Station Agent. The movie not only takes its viewers on a very accurate depiction of what it is like having dwarfism it also provides us with numerous profound psychosocial issues.
A healthy flow of upward and downward communication ensures that the communications between managers and employees is complete. For example, in 2010, Kroger surveyed over 200 thousand employees in its “Associate First Tracker survey” and found the feedback both invaluable and “humbling.” Kroger then communicates the findings with their employees who participated which will then generate a new dialog in regard to what the next steps should be (Orgel, 2010). The final channel of communication is the use of horizontal communications between coworkers. This can...
My study is based on the communication techniques used by Yankee Candle CEO Harlan Kent and his employees as he goes undercover at four different locations to gain a better understanding of his company and how operations take place when he is not around.
Communication is the process of conveying information to each another using words, actions, or by writing the information down to be read by another person. Communication is something that most people do at some point each day, and is an important part of life especially in a working environment. “The concept of communication is an essential part of every profession, and it is required to foster and maintain healthy relationships”( Jasmine, 2009, para. 1).
It is this capability of the management to cultivate communication that is important towards effective engagement with the employee (Albrech, 2011). It is not just a one-sided affair of a company engaging employee, but also mutual loop where the employee is also engaging the company. After all, it takes two hands to clap. “Voice must be approached in a genuine and authentic way, and treated as more than just a cosmetic exercise. An authentic use of voice means that when the employee is invited to speak up, the company in return will both listen and will respond to what the employee says, even if just to explain why they cannot carry out a request for change. Feedback is vital and action must be seen to follow.” (Dromey et al, 2012, p.17).
Let´s focus on communication, specifically listening. , As employees each of you have a leadership role based on your positions. In these positions you are required to take instructions, present guidance, make decisions, and implement policy. If you cannot listen effectively, you will miss critical instructions, mislead guidance, make less informed decisions, and hopefully never implement the wrong policies.
The average worker spends two-thousand and eighty hours a year at their place of employment. Communication within the workplace is often overlooked or not given as much importance as most people should allow, given the amount of time that is spent there. Beyond the more basic verbal speech, one must be aware of the nonverbal symbols and noise that can have an effect on communication. There are also cultural, environmental and internal factors that can effect communication and how successful it can be. The various perceptions that an individual has developed over their life can also effect communication. One’s ability to communicate effectively will determine the success and enjoyment that is to come from their job.
The comments and scores indicate staff is unhappy with office communication. Currently, he communicates any problems he feels need to change. Also he does not like e-communication or meetings.
One of the more important contributes to effective communication is feedback because without feedback, there is no certain way of knowing that what was said is received and understood. By implementing a feedback system, in which input is a required part of the job may help the communication within a workplace. Feedback can be positive or negative and both are important to the communication process because positive feedback encourages the sender to continue sending messages whereas negative feedback informs the sender that the receiver is not interested or pleased with what is being transmitted (Wallace & Roberson, 2009). Having a feedback system can ensure that everybody is given the opportunity to express opinions, concerns, or
...llows persons transmitting messages to adapt to the receiver. Receiving feedback and giving feedback are processes that enhance police officers’ ability to effectively communicate with others.