Towers Watson Application Essay

In my position as a pension benefit specialist with Towers Watson, I have gained invaluable experience working with plan administrators to process participant request, address inquiries, and resolve disputes. Through this experience I have learned a great deal about pension law, pension plan design, processes, and policies. This experience has allowed me to exercise my skills in time management in adhering to client service level agreements to ensure participant’s request are handled in a timely fashion. In addition have had the chance to hone my research and analytical skills in reviewing and relaying retirement plan information to participants.

As a help desk analyst with Bank of America, I provided technical support to internal customers located throughout the world. In this capacity I learned the importance of recognizing and respecting cultural differences. This helped in

In this capacity I serve as a liaison between my local tem members, administration teams, and management. This includes coordinating schedules, delegating tasks, and monitoring workflows.

Some of my key strength’s in dealing with others include my ability to teach others, deescalate situations by recognizing and acknowledging the perspectives of others, and my willingness to be of assistance.

As a client lead whose project team are constantly changing it is imperative that my team learns quickly and understands the details of project and retirement plans. To reinforce the information learned in training, I use the client knowledge base to design weekly crossword puzzles for my team. This assist me with retaining details and serves to ensure that my team is learning not only the information, but how to conduct research by navigating available