The objective of this proposal is to improve the customer service experience for internal and external staff by improving the existing internal leadership strategy and realignment of staff within the Toronto Transit Commission. Public transit is an important component of the urban fabric of a city, and is an essential public service for those who use it regularly. In an environment of escalating traffic congestions, increased environmental awareness with the community, and expectations for improved access to service for all citizens of the community, it is important that the Toronto Transit Commission play an increasing role in the social, economic and environmental goals for the City of Toronto.
On April 27, 2016, the Chief Executive Officer’s
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Manage growth in transit capacity to effectively serve increased ridership within the financial limitations.
A significant contributing factor in achieving high-level performance in each of these areas is effective leadership with clear lines of accountability and authority within the Transit Division. Leadership is essential in achieving business goals, and to adequately use the existing resources in place to effectively plan, manage and monitor key areas of the business . It is clear that important changes are required to the organization of responsibilities within the transit service to create new opportunities for a higher-level performance in the future.
The Director of Transit, Management staff and the ATU Local 113 need to work closely together with an external Organizational Development Consultant to develop a strategic vision for the service that goes beyond just putting buses on the street, demonstrating an understanding of leadership and commitment to managing Transit to deliver the seven strategic goals (Safety, Customer, People, Assets, Growth, Financial Sustainability, and Reputation) for this service in a financially sustainable way. Through working closely with an Organizational Development Consultant the team will demonstrate the importance of management information, metrics, analysis, predictive models and management processes to define options and adapt their service to realize an appropriate balance to achieve a sustainable future as service
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A change in the corporate context will set the foundation for new management processes, systems and programs that are expected to deliver more value through the Transit service. Once approved and implementation of the new organizational structure is underway, research will continue on the identification of required changes to support new responsibilities within the Transit division and address performance gaps.
The proposed organizational model for the Toronto Transit Commission involves the following changes, to be transitioned over the next 3 years :
1. Redesign of the existing Chief Financial and Administration officer, Chief Capital Officer, Chief Operating Officer, Chief Service Officer, and the Deputy CEO/Chief Customer Officer to encompass all direct responsibility for direct point of contact into one group called the Executive Leadership and Support Team.
2. Transfer the Corporate Service Group, Engineering, Construction & Expansion Group, Operations Group, Service Delivery Group, and the Strategy and Customer Experience Group into one direct Internal Service
The municipal restructuring in Ontario from 1996 to 1999, whether voluntary or involuntary, was the most comprehensive process of municipal reforms since the Baldwin Act of 1849 (Frisken 30). After the election of Harris’ Conservative government in 1995, municipal reform took on a life of its own as it was followed with substantial activity between 1996 and 1999 (Sancton 135-56). This research paper looks to categorize, describe and evaluate the substantial activity that took place between the province and its municipal subordinates. While other papers have argued whether the change of the fiscal relationship was to benefit the province or if the structure of local government had simply become outdated, the issues of why the reforms occurred is not the focus of this research. However, what this paper will evaluate is whether the substantial activity made any long-term changes in the system by outlining the numerous reforms and examining their impact. This paper will begin by assessing the financial reform, which was the starting point for more extensive changes, followed by functional, structural and legislative reforms during 1996 to 1999.
The new public management states that, “cities are growing more and more like corporations referring to citizens as customers in the sense that they are providing product or goods (services) to the customer (taxpayers).” This had led to an increased demand for better quality at the lowest cost to the taxpayer. When looking at cost saving and alternative delivery municipalities must make a hard decision when choosing to contract out essential services.
The Toronto Transit Commission (TTC) is not the best method of transportation in the city of Toronto, because it’s unreliable, inconvenient, and unsanitary. First of all, the TTC is unreliable because of many delays. The TTC buses often come late and there are many subway breakdowns and signal problems. These problems can cause longer wait times and result in the rider being late. Additionally, the TTC is inconvenient because it is difficult for the rider to get to his or her destination without a few transfers. In addition, there are very few direct routes and limited area coverage. For example, there are some areas where passengers have to walk long distances just to get to the bus stop. These problems can result in many transfers and cause
When you encounter a city such as Chicago, it is practically impossible to avoid CTA and Metra trains. From short store errands to long journeys home, the CTA is there as your personal downtown car. If you do not have enough money to put into owning a car or simply do not want to put up with trying to find parking in the congested city, the CTA is there for you. Where more people to use the CTA, the amount of gas polluting the earth would significantly decrease the pollution levels in Chicago. Since there aren't as many cars on the road, it not only decreases the carbon monoxide leaking from cars but the amount of cars on the road, which also decreases the amount of people on the road. Numerous laws state how using the CTA could benefit people in Chicago overall. These are just some of the reasons Metra and the CTA has impacted everything from population to economics and even political and environmental issues.
The Metropolitan Atlanta Rapid Transit Authority (MARTA) is one of the largest transit systems in the United States. It is the ninth largest system, transporting over 550,000 passengers daily. MARTA provides bus and rapid rail service to the most of the metropolitan area of Atlanta. The transit agency was established in 1971 with the passage of an authorizing referendum by voters in Fulton and DeKalb counties and the city of Atlanta. MARTA is a public authority that operates under Georgia law. The agency is governed by a board of directors with representation from several counties including Fulton, DeKalb, Clayton, and Gwinnett as well as the city of Atlanta. MARTA has approximately 4,500 employees. The majority of MARTA's operating revenues come from fares and a sales tax from customers.
A good chunk of people in the Big Apple (New York City) feels that the MTA makes their ride efficient, cheap, easy, and convenient way of getting around town. On a scale of 1-10, N...
A strategic analysis provides an examination of both the internal and external factors impacting on the organisation (Papulova & Gazova, 2016). City
Toronto city is one of the world’s most cosmopolitan, diverse and tolerant cities and is consistently ranked as one of the best cities to live in terms of life quality. Toronto located on the northwestern shores of Lake Ontario in the Southern Ontario district is home to more than 2.5 million residents. This Canadian city is unique melting pot of diverse cultural and ethnical immigrants from all over the world. The city is renowned for its high quality of life, economic and financial position and as an important socio-cultural center of North America.
Employers in the public sector are obliged to meet the requirements of equal opportunity laws and regulations that prohibit discrimination and harassment of employees, and encourage diversity within the workplace. Leaders within the field of public administration have approached the subject of diversity not only as a legal obligation, but as an appreciation of individual differences among employees. In order to explore the role that diversity plays in the field of public administration, this paper will firstly explain and evaluate the concept of diversity. Secondly, individual, cultural, and stakeholder diversity will be explored to determine their impact on what occurs in public agencies. Thirdly, the role of diversity in the administrative process will be discussed. Lastly, the role of diversity will also be examined in relation to Florida Department of Transportation (FDOT) in order to identify ways that FDOT’s leaders can apply principles of leadership to improve governance within the organization.
Public transportation is an essential part of a city. A good public transit can encourage a city’s economic activities and can provide its citizen a convenient life. Does our Phoenix public transit work well? Does it provide sufficient service to the citizen? From my experience, the answer is no. This November I tried to attend the popular State Fair in Phoenix. However, I found that there were not any buses or metros could take me to the fair directly. It means I need 2 hours or more spend on the public transits. As the sixth most populous city nationwide (“Phoenix Quick Fact” 1), compared with Los Angeles and other big cities in America, Phoenix’s public transportation is indeed subpar. Due to Los Angeles has 154 bus lines and 30 metros (“Schedule”), New York has 316 bus lines and 28 subways(“Maps & Timetables”), while Phoenix only has 98 bus lines, and the number of metro line is only one! (“Route Schedules & Maps”) The problem is
In this essay, I will discuss the topic of urban public transportation and how it relates to the Church and Wellesley BIA. The nature of transportation in Toronto is a highly complex topic. As discussed in the article Transportation: The Bottleneck of Regional Competitiveness in Toronto, there are many concerns with transportation in regards to international transport, roads, highways, rails, bike lanes, buses etc. (Keil, Roger, Young, 2008). These transportation variables all have a greater economic, health, and environmental impact. The article goes on to describe that mobility in Toronto suffers because its management is uncoordinated, and there is a gap in regional interaction (Keil, Roger, Young 2008). The scope of this essay will be to
Most people take the urban public transportation system for granted. It is used in every aspect of our daily lives: work, education, medical necessities, recreation, etc. It is also important for the transportation of goods and services, which aids the growth and maintenance of our economy. Urban public transportation is the critical component of our quality of life and economic stability. The MBTA, the Massachusetts Bay Transportation Authority, is Boston and Eastern Massachusetts’s major transportation service. The MBTA has played a central role in the development of Boston and surrounding cities and towns for more than a century; providing service from 175 cities and towns into Boston. On an average weekday over 1.2 million trips are made on the subway, buses, commuter lines and other services in the mass transit system. With an international airport, a ship port, the highways, and the rail lines to connect regional cities and towns to national and international destinations and markets, Boston’s urban public transportation system has made the region’s growing role in the global economy possible.
Engineers design, build or maintain applications and systems to solve various societal problems. Their behaviors thus have a non-negligible impact on human development. Oftentimes, however, engineers are faced with the dilemma to choose between compromising their code of ethics and threatening their promising careers. It is important that engineers deem public welfare as a supreme concern and stand their ground so that they will report any observed situations that potentially can harm public safety to their superiors. The Bay Area Rapid Transit (BART) case study is a good example of engineers being responsible with society in that they attempted multiple times to inform their supervisors in management about their concerns with the possible imminent system failure of BART. Even though their voices were ignored and they were fired by the company in the end, they made the passengers realize the probable dangers underneath this regional rail service. Consequently, on October 2nd, 1972, as a result of Automatic Train Control (ATC) failure, a BART train overshot the station at Fremont and wounded several people. In order to prevent these tragic accidents from happening, the BART case needs to be further examined for deeper understanding of the problem. This paper will use deontological ethical framework to address the cause of BART train system failure and recommend feasible plans to avert similar tragedies from occurring in the future to BART employees. Therefore, not only engineers, but also managers and board of directors should be educated about ethics and should be familiar with basic technical knowledge regarding their business.
Plunkett, T. J. “ City Management in Canada: The Role of Chief Administrator of Justice.” PDS Research Publishing Services Limited, (199), Vol. 1, P.1-76.
Confronting the challenges of the future will often require the adoption of new business models. The majority of urban transport business models are at the growth or maturity stage. These models embrace technologies developed for both individual modes of transport and collective modes such as bus, tram and train.