The Use of Smart Technology in the Hotel Industry

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The Use of Smart Technology in the Hotel Industry

The use of smart technology in hotel industry has been identified as the current dynamic change that is being implemented in the hotel industry. In order to improve efficiency and customer satisfaction, hotels have decided to enhance communication – by adopting current information technology; the handling of customer have been improved with an aim of competing in the current market that seems challenging as a result of the current final crisis and diverse customers’ needs. This paper examined the smart technology that is being employed in hotel industry and its effect on the performance of the hotels – that is reduction of cost and competing well in the market and ensuring that customer satisfaction remains a paramount consideration.
The research in this paper used questionnaire to examine the current implementation of the smart technology in top hotel in the hospitality industry to access the cost of use of the technology and the impacts it bring to the hotel. The research also entailed examining of top management officials and operators of hotels that have adopted the use of smart technology.
Approximately 5000 questionnaire was distributed through the use of email, and around 356 of the people emailed responded, which equated to a response rate of around 6.7%. Most of the research questions were directed to the operators of the different top hotel that have employed the use of smart technology. The response indicated that approximately 72% of the managers responded to the questions, but the report indicated that most of the response came from high tech hotels.
The research engaged the use of survey since it was the broadest method of obtaining data from a wide range of hotel...

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Kasavana, M. L. (March 2005). What’s next in self-service, The Bottomline: The Journal of Hospitality Financial and Technology Professionals, 20 (2), 24-26.
Kasavana, M. L. (November, 2005). The next big thing. The Bottomline: The Journal of Hospitality Financial and Technology Professionals, 20 (7), 12-13.
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