The Use of ICT for Internal and External Communications of Business
Businesses need to communicate with range of individuals and
organisations including their functional areas, their competitors,
suppliers and customers. If business needs to operate effectively they
need to have good communication. Information and communication
technology (ICT) has had a dramatic effect on the way communication
takes place in business. ICT has changed the means of communicating
within the business. Communication can be simply defined as the flow
of information from one person to another.
Levels of communication simply refer to the sending and receiving of
information at different points within an organisational structure.
The ability of the sender to explain a message and the receiver to
understand it are important in communication. If the message is
supposed to be sent out by certain date, but the sender simply asks
for as soon as possible, communication would not have been effective.
Some times if the person doesn’t understand what order to take,
incorrect goods may be sent due to lack of effective communication.
Research into nature of communications in organisations indicates it
is important to have both formal and informal communications.
Communications is replacing communication to ICT systems; ICT can be
used to share some information. Functional areas can also share their
information to other functional area. ICT incorporates the following
as mediums of communication:
EMAIL-with email sent through a service provider, the sender forwards
the document to the receiver’s email address, not directly to the
recipient. Anyone who is connected to the Internet and has a modern
can use email.
The advantages are
1) There is a permanent record that can be referred to later.
2) Messages can be sent and received rapidly
3) Can be copied for others.
4) Pictures or other attachments can be sent.
The disadvantages are:
1) People can read some private letters.
2) Takes time to produce
3) Messages may go onto another person
Sainsbury can use this method to email their customers.
Evolving communications technology has changed the way business personnel communicate within an organization. The use of technology allows companies to be more dynamic and adaptive to changes by allowing instantaneous communications via interconnected computer networks. This dependency on information and communications technology has evolved these emerging technologies as crucial tools for providing operational support to business communications tasks (Wilkinson, 2006). Remaining competitive is a primary goal of organizations and effective communications help companies achieve this goal. Competency in communications is considered the root of success for many activities including planning, organizing, team work, and leadership (Waldeck, Durante, Helmuth, & Marcia, 2012).
(2012) suggest that communication is a process that involves a sender, a receiver, a message and a channel. The sender and the receiver of the communication may be the professionals and the channels of communication may be through hand over’s, emails, phones calls, verbal discussion and other relevant communication channel
Communication is the process of transmitting information or messages from one person to another. It’s a process by which individuals or groups or organizational units undertake transactions in a variety of ways and within different areas with the aim of carrying out organizational goals (Griffin,
There are all different types of communication that people will use through out their life. The most important type of communication is interpersonal communication. Interpersonal communication differs from other forms of communication in that there are few participants involved, the participants are in close proximity to each other, there are many sensory channels used, and feedback is immediate. Interpersonal communication is the information received from listening to what someone else is saying. Interpersonal communication always uses intonation, diction and enunciation to give meaning to information. Intonation, diction and enunciation sometimes give more meaning to what is being said than the actual words themselves. In the following paragraphs, I will explain to the reader the importance of interpersonal communication in business.
Communication is the process of conveying information to each another using words, actions, or by writing the information down to be read by another person. Communication is something that most people do at some point each day, and is an important part of life especially in a working environment. “The concept of communication is an essential part of every profession, and it is required to foster and maintain healthy relationships”( Jasmine, 2009, para. 1).
In the three years that I have been with the company simple day to day communication has changed. The way we communicate changed in a way, that we are now even more technological dependent. When I started we would have meetings discussing topics in the office and we primarily communicated through interoffice email on our computers. Now many of the employees are walking around with their cell phones close by because many communications are now through text message.
Communication is an integral part of working in the business environment. Individuals communicate various pieces of information to internal and external business stakeholders.The design of an organization should provide for communication in four in distinct directions: downward, upward, horizontal, and diagonal. But we have only discuss about downward communication and upward communication, where downward communication is more prevalent than upward communication in organization. Communication can flow vertically or laterally. The vertical dimension can be further divided into downward and upward direction. Downward communication is more prevalent because in this type of communication, we have to give orders and instructions to our sub-ordinates. So we have to explain each and every step that is going to help in work. But in upward communication they sub-ordinates do not have to give instructions their head.
Organizations depend on communication for very nearly every part of their operation. From directing touchy discussions between two people to immediately scattering discriminating data over a mass crowd and actually enlisting new clients, various built and rising channels permit organizations to help. Communication tools in modern technological era are the first need of business organizations. Being the part of business, these tools are leaving an immense effect on workplace environment. Business activities have become very convenient and easy with introduction of modern communication tools. Business communication has become child’s play with the inventions of electronic tools for exchanging ideas. These sorts of electronic specialized systems for descending correspondence or upward and sideways correspondence beat the impediments of routines for correspondence 50 years back. They give strategies for worldwide correspondence that are moment wi...
is not very helpful as it not easy to use and take time to understand.
With the use of the above mentioned mode of communication the company will be able to achieve the following:
There is no doubt that the present time is the Technology era when the use of technological inventions dominates all different aspects of life: computer, cellular phones, world wide web, radio and satellites. That is, technological inventions have improved. Storing information, sending and receiving messages, electronic governments, distance education, health services and business. With the intervention of Information Technology, the means of communication in business which is a very important field in modern societies including banking, shares market, marketing, trading has been intensely changed. This essay will argue that Information Technology has positively changed communication in the business world. Information Technology implications have enhanced the ways businesses communicate in business areas including marketing, stock market, shopping and banking.
Communication is important in life. Companies need to communicate with other companies and customers. The managers also need to communicate with the staff. The technology provides us with many means of communication, the most important of which is e-mail.
Communication plays a vital role in the working of any business. Organizations have to communicate to carry out their business activities. Organizations cannot meet their goals unless they have effective communication. In any business activity manager is a key player and the triumph of any organization depends on the relationship between manager and his subordinates. Communication is a ribbon, which binds the management and its official together. It is very obligatory for the success and excellent performance of any organization.
The following is a list of all the things that my adult uses for Ict