The Needs of Different Customers at Drayton Manor Park All the customers that come to Drayton Manor Park have their own individual needs. Each individual customer likes to be provided with different services to make them self feel more comfortable. Some unpredictable situations would be that if there was a security alert that would affect each individual customer in Drayton Manor Park. If a customer was on a ride and it immediately broke down and it would cause a risk to the customer, depending of the physical status of the customer, he or she would want to be treaded differently. If a customer had an illness or some sort of medical problem, they would want to be treated in a way that they would be most comfortable. All customers of Drayton Manor Park would want their information to be kept private and safe, so when they go and buy products on a credit card, they would expect their information to be kept safe and not given out, so Drayton Manor park has got a data protection act, where any customers information cannot be viewed by anyone that hasn’t got authority. Each individual customer would want to be treated with different customer service, so the park has to provide staff who can meet those targets. If a customer is looking for someone such as a supervisor of the park, they would expect to be referred to that person correctly and where and when he can be found. The group needs Most of the time the customers who go to the park often go in Groups. There are many different groups that go to the park and some are school groups, old age pensioner groups, tourist groups and group leaders. Each group has their own ne... ... middle of paper ... ... the park, so it is easier for the children to understand, instead of them going around looking for staff and asking them, this will also save time for the staff. If there is a security alert in the park, the security should be aware to get all the children out of the park safely and to see that there are no children around the park when they shouldn’t be. Young children often don’t like to eat the same food adults do, so the park should provide the children with food that they most like to each such as chips and burgers. The needs for business people Sometimes business groups go and visit the park looking for various information, and it is the parks duty to provide them with that information. Business peoples understand is sometimes greater than other customers, to they should be treated in a more formal way.
On my visit to Thorpe Park I ask some of the quests what they could
As discussed in Chapter 3, there are several bases for market segmentation. Because the needs and wants of consumers in various markets differ, there are general indicators that are used to segment markets—geographic demographic, and arguably most importantly, psychographic segmentation. From this, variables like lifestyle, family size and region are used to identify key segments for Virginia Beach. (Spiller, 2012, 88)
Is high when buyers have many choices of whom to buy from and low when the choices are few. By offering your customers high quality fresh food, they will come to your café instead of your competitors. One way to reduce buyer power is to implement Loyalty Programs. A Loyalty Program that can be implemented in the Broadway Café is to have a customer purchase card. Every time a customer makes a purchase, this card gets "stamped" and after 7 purchases of a sandwich, their 8th one is free or 50% off.
is different from all of the others in society who like to head for a Fun Park
After recording the behaviors of disabled and nondisabled guests at Downtown Disney, it became evident that the social construction of disability may have an influence on the amount of interest or engagement shown between individuals. Based on the observations recorded, it appears that the nondisabled people seemed to show a lack of interest or regard for the disabled people involved in the interactions. Although it may not have been overt, it seemed nondisabled people exhibited subtle signs of superiority over disabled people, appearing to treat them as if they were helpless or burdensome.
Once we arrived at the gates, we queued for ten minutes before getting access to the park. We all hastily made our way to the main attraction of the pa...
People from all around the world travel to the U.S. only to experience the great American national parks. According to the NPS 2015 Annual Visitation Summary Report, a total of 480,307,933 people visited national parks in the United States during 2015 both for recreational and non-recreational purposes. Ecotourism, an economic model that combines tourism with commerce, contributes to the maintenance of national parks and allows isolated small towns surrounding national parks to thrive. According to Frye and Nuest, in addition to the views, “these wonders of the Earth provide ample opportunities for visitors to hike, bicycle, climb, swim, horseback ride, and paddle” (PAGE NUMBER). Such activities contribute to the visitors’ experience and have resulted in great customer satisfaction (Roemer and Vasek 46). All of these activities, along with other further services such as lodging and dining, create income for national parks and local businesses, as well, as more employment opportunities for the people, working for both local business and at the national parks. The NPS website claimed that they employed approximately 22,000 permanent, temporary, and seasonal professionals. However, when the idea of commerce comes into play with the preservation of natural and historic sites, the danger to lose
Over the years HMV has made use of the World Wide Web to market and
On September 9th, 2017 at approximately 7 p.m., I went to Gracedale Public Park to carefully conduct my observation on the individuals, who were at the park and their specific activities in the one hour of time. When I got there, the weather was beautiful with soft winds, a clear sky and with some dim sunlight. The park was full of people of all ages. Though, there were more kids than adults and some teenagers. There were many bicycles and strollers parked beside the tree I sat under. After a couple of minutes, the park filled up with more and more individuals and everyone seemed busy doing their own actions.
Some go right for the shopping carts, while others head for the ATM machine only to discover the posted sign “out of service” those customers head straight to the door maybe to find another ATM machine while the other customers head straight for customer service to return purchases and to pay bills, but before they can return their purchases those customers have to join very long line with only two employees at the cash register with a line that is hardly moving. Further down following the other customer along the aisle you get a quite discovery of just who the customers really are by the choice of product they choose and how long they linger in a specific area whether it is making a decision on what product to buy or a spur of the moment purchase. The most populated area by far that I have o...
For many important and well known companies its people are most important asset. For McDonald’s this applies as well. Employees who demonstrate positive attitudes and ability of commitment strive to be number one in customer satisfaction. For this same reason, McDonalds’s restaurants focus on attracting and hiring the best and at the same time provide the best place to work. Unfortunately McDonald’as well as other companies have to experience staff turnover. Many of these reasons consist of changing careers, going back to school, leaving the area, and even new opportunities they are offered. Although, it can be very expensive to recruit and train staff to reduce turnover, McDonald’ reinforces these steps and makes sure they choose wisely and also treat their staff well. McDonald’ needs and looks for people who want to exceed and deliver great customer satisfaction service. In order for them to make sure they select the best, they must identify quality skills, and or behaviors that applicants must demonstrate in order to be hired and be part of McDonald’s family. Every position or job description has an outline of the regular duties and or responsibilities McDonald’ want their employees to follow. McDonald’ also has a person specification where personal skills and competences can be defined of each applicant.
...ough quality or enough service, satisfaction will result. However, we have evidence to support that quality and service alone can not produce recurrent satisfaction. Satisfaction is a distinct and separate issue.
1. The philosophy behind the 100% Satisfaction Guarantee is to have the guests act as quality-assurance inspectors by identifying quality deficiencies and reporting them to hotel employees. I do think that this is a good way to improve service quality; however, I am not sure that it is the best way. While it may seem to consumers that employees will try harder to satisfy them, if employees are empowered to refund a customer’s money, they do not have to answer to management, they can just do it.
This essay will explain what is meant by excellent customer service, outline an excellent customer service structure and give ways in which it can be maintained. It will also state the impotence of customer service to a business or entity.
As there is difference in service between a 5 star and a 3 star hotel, discuss the accommodation and front office services for these two different hotels.