The Importance Of Fashion

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The word “luxury” came from Latin “luxuria”- extras of life (Dazinger,2005: 9) According to Oxford Latin Dictionary “luxury” came from the word “luxus” – ‘extraordinary living’ (1992). All luxury fashion pieces are the symbols of wealth, status, prestige that provide pleasure. The fashion industry is still exceptionally fast growing and fast changing, which dictates news ideas and trends at an astounding rate. Product perception as ‘fashionable’ loses it value very soon. One day’s desired luxury item can become unwanted by the next. To update new trends, changes and fashion designs successful communication is essential (Moore, 2012: 9). To maintain good face-to-face relationship with the customer communication throughout all channels is highly important (Carr, 2013:5) 87% of the UK population is constantly using internet (worldbank.org). Having a good reputation and staying active on social media is essential for any business to be successful. Digital channels provide instant customer feedback and contact (Moore, 2012:19). According to Jim Sterne, in the physical world an unhappy client can share his/her experience with six people, but on the internet each customer can tell it to over 6,000 friends (2000:4). So it is better to guarantee every customer shares positive feedback. Harrods has over 544,000 followers and “likers” on Facebook page. Customers, fans and loyalists build and maintain strong relationship and loyalty to the company on social media (Carr, 2013:5). Facebook is a great place to generate advertising and make use of Harrods notoriety to its half a million fans. But accessing how many of these “friends” are actual consumers (potential or existing) is practically impossible. The number of ‘likes’ in Harr... ... middle of paper ... ...n and many benefits are offered for those who shop regularly: priority service by appointment, free car parking, free basic alterations (they usually cost over £30-£40), and exclusive discount days at any time and many more benefits are provided. Moreover, high customer service is also one of the main reasons why clients choose Harrods. The main features regarding customer service were: sales associates’ helpfulness, efficiency, personal interest and the availability of native speakers. The abundance of native speakers plays a big part because foreigners mainly prefer a native speaker to help them with their purchases. Moreover Harrods is successful in communication with its clients and it explains why clients stay loyal to the store. Long-year relationships between sales associate and client results customer’s total trust and makes him/her choose Harrods every time.

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