It has come to my concern as the manager of the Information Technology branch in our company, that our employees lack some important computer skills. I often receive requests to solve many trivial problems that show a lack of skill when operating a computer. Our employees work with computers every day to help our customers. They deal with sensitive data for both our own company and our customers. To combat this I propose we create mandatory computer skill classes covering some of the basics to assure no issues arise. These classes would be mainly aimed at people who work within our offices and deal with sensitive data. I will organize the classes and create a list of the skills our employees should have by the end of these classes. Employees …show more content…
Skills with basic Windows usage to know how to effectively use their computers. Constantly our department receives a ticket about their computer acting up, when in truth it is the user not correctly using Windows. Another skill would be file management. Our employees deal with many files and information that need to be organized correctly. Being able to correctly locate folders and information would greatly boost efficiency within our company. Backing up these files would also be required to assure no information for our customers is lost from computer error. Basic email usage would also be necessary. Our employees constantly use email to communicate with one another. They need to effectively manage their emails and know what each function does. Finally, education about proper security. Being able recognize a threat from an email or a suspicious application would greatly improve our security. Our users can very easily cause a great deal of harm to our company and even our customers if they fall to one of these phishing attempts. There will be more skills that will be required and can be discussed when we start creating the classes. It would be a great benefit to our company to have these
Information and Software Technology Years 7–10: Advice on Programming and Assessment. (2003). Retrieved April 10, 2014, from http://www.boardofstudies.nsw.edu.au/syllabus_sc/pdf_doc/info_soft_tech_710_support.pdf
4. If a person wants to be ready for the jobs of the future, they will need computer skills.
The helpdesk specialists are the frontline support for end-users. It is vital that the specialists are adequately trained to support the users effectively. In order to do so they must be fully training is a wide variety of areas. Gomm (2005) suggests that helpdesk specialists are leaving their jobs because of lack of opportunity and a lack of training. In this paper I will propose a training guideline that will support helpdesk specialists in the areas of personal and computer safety, communication skills, problem resolution and incident response, along with procedures for collecting and analyzing computer evidence. Gomm (2005) states that based on the research conducted with 1,000 helpdesk specialists an alarming 66% have no information technology (IT) qualifications, and 33% have not had any IT training within the last 12 months. These findings are leading to helpdesk specialists leaving their jobs. By implementing a training program, as found in this paper, the specialists will be better prepared for their job functions and may be less likely to look to change their job.
The skills that I am referring to are Oral and Written Communication, Interpersonal, and Teamwork skill. These sets of skills have been identified US dept of Labor and other universities and learning Centers as the essential skills every person needs.
To ensure all the employees are competent, they need to develop a system to measure this competency. For example, they can do assessments to gauge competency. Besides that, they should provide compulsory and supplementary training to their employees to add in value and skills. Mentoring systems also can be implemented to ensure sharing of knowledge and experiences.
Browsing want advertisements, it can be easily found that most of companies are looking for employees who have transferable skills involved in: passions towards working, responsibility, communication skills, team-working skills, etc. The skills which...
People believe that they can go through life with little to no computer skills. This is impossible. Even cash registers are computers, and unless you plan on flipping burgers for the rest of your life, you will sooner or later come into contact with a computer. A perfect example of computer literacy in the work force is that of Patricia Robin McCartney, a Senior Clinical Nursing Instructor, at the Washington Hospital Center Georgetown Scholars Program, Who states in her 2010 article, what is Computer Literacy? Found in the American Journal of Maternal Child Nursing. That for her to be able to do her job she must be proficient in communication, monitoring, data access, project management, research and the use of hardware and software to document patient
The Impact of Computers on Education Technology is all around us these days. If you don't understand the basics of computers and how to run one, your choices of jobs and things to do are limited. Almost everywhere you go and every job you can think of uses computers. For this reason, computers have become a big part of the education system. I'm planning on teaching elementary students, so I researched the impact that computers have had on teachers and students.
In Microsoft training and developing employees is very important aspect of the company’s day-to-day operations. At Microsoft all employees are “thrown” into normal business operations right away. Since 1975 the company has used the method “learn as you go”. It depends heavily on learning by doing rather than learn and then do it. The company recruits young and talented specialists from colleges and universities. The company is well known to look for four important qualities in all-new hires: ambition, IQ, technical expertise, and business judgment. Experienced employees conduct interviews and it is very important to note that the team managers are the people that actually hire, not the recruiters. That gives the managers the flexibility of selecting and hiring the best of the best. It is an interesting fact that only two to three percent of all recruits expressing an interest in Microsoft are hired. Once hired the new employees are assigned to teams where they start doing projects by close supervision. The new employees are expected to know the specifics of their job responsibilities and how to perform different tasks. That is why in May 1997 Microsoft launched the new Microsoft Skills 2000 initiative. The purpose of Skills 2000 is to reduce the growing gap between company needs and available skills by reaching out to employees in the computing work force as well as those interested in developing an IS career. Microsoft pays relatively low salaries and often does not pay for overtime, but employees are compensated by excellent benefits. The company offers Savings Plus 401(k) plan, Employee Stock Purchase Plan (ESPP), paid maternity and paternity leave, tuition reimbursement, annual bonuses, etc. The company’s culture is also an important HR factor as it refers to employee motivation, development and quality of work. Microsoft has anti-bureaucratic atmosphere that gives the employees the freedom to take risks.
The case of such skills incorporate capability or experts in specific fields like math, accounts, finance, financial matters, knowledge, science, measurements.
Computers have changed the way that the world works in many different ways. Some of these changes are positive and some of these changes have had negative effects on our lives. From an industrial standpoint most of these changes have been helpful to businesses and the economy. In the medical field computers have had an impact in many different areas, ranging from the way appointments are made to the carrying out of everyday tasks.
The late 20th century has successfully witnessed the boom of sophisticated technology, which gave birth to a wide range of technological outcomes, including computer technology. Computer technology, that is a skill to manage information, communicate and a kind of entertainment media, has become an important part in modern life at work, in recreation and social networking. Whether computer technology is better or not is a complicated issue. There are different arguments that need to be examined. Most people support that computer technology is better for individual lifestyles. It improves quality of working and study, provides a wide range of entertainment and is a wonderful tool of communication. On the other hand, others believe that computer
Computers are helpful because they offer a wide range of functions and services that are not available anywhere else. There are four main uses: word processing, internet/communications, digital video/audio composition, and desktop publishing. Although one can create a typed paper with a typewriter, the computer has more features
There are businesses that needs someone that knows their way around a computer and even a job as a telemarketer involves you using a computer. Everyone always claims that computers are the future, but the thing is for many of us they are, and if you want any type of corporate job, you are going to want to be computer literate. The only way to keep yourself ahead in the job market is to learn new things, and one of the most vital lessons you’ll need is in computer literacy.
Fun, relaxation, money, can you get all that with only one tool? The answer is yes. What is the name of that magical instrument? Technology's greatest invention, Computers. They are sophisticated equipment that performs three main tasks: accept structured input, process it according to prescribed rules and produce a result as output. They come in a remarkable rage of sizes and shapes, and have different abilities and application. They can be a bunch of equipment with little or not use, or a powerful instrument if you know how to use it. They play a very important role in every American's life, specially mine. In today's society, computers are necessary; they are used in all kinds of jobs. They are used in Science fields like Math and Medicine, but they are also used in fields like mechanics. Imagine, even for someone that fix cars a computer is necessary. Computers have a very respected place in our world today; new generations are using them for everything: to learn, to communicate, to do research, etc., and old generations have become to accept them as well; even though they always reject any changes. Anyway there are people that while reading this essay thinks: "I do not see it; I really do not understand how can computers be so useful and how?" Oh! Well. In my special case, computers are more than a simple tool; my life changed since the first moment they came into it. They turn my mind around completely; it was like a perfect match. Since the first time I sat in one, I knew they will become an undeniable part of my life. It has been five years since then and I my opinion remains the same. I have in fact discovered many more uses for them. Three of those uses are: a method of relaxation, a tool to work and very practical and a useful instrument that makes my life easier.