Supportive Communication (Managers)
Most managers in the workplace find that the most important factor in promotability is effective communication. With this in mind it is strange to see that many managers and employees within organizations lack effective communication skills. In fact, managers still find effective communication to be the biggest problem in organizations. Why do so many people lack these skills? This is often due to the fact that employees are not aware of the importance and their lack of this skill. Employers in the organizations of today are stressing the importance of communication more and more. Emphasis is placed on communication being clear by being transmitted strongly with precise images.
The foundation of effective communication is supportive communication. This form of communication preserves relationships while addressing the problem in the most effective manner. There are eight attributes of supportive communication.
? The first is to be problem-oriented, not person oriented. You should always direct the statement towards the problem, staying away from comments that become personal. Statements that become personal cause the person to resist your suggestions.
? Be congruent, not incongruent. Statements should reflect the true feelings of the one expressing them without angering or insulting the one that it is directed towards. Managers that hide their true feelings and opinions cause subordinates to believe that there is something hidden about themselves that the manager does not wish for them to know. Congruence in communication leads to more satisfaction in relationships.
? Make statements descriptive, not evaluative. Statements should not be made to evaluate the person. It should describe events and solutions. When statements are made to evaluate the person it invokes feelings of defensiveness. No person likes his or her behavior to be judged or labeled. Here are some simple steps for descriptive communication:
I. Describe objectively the event, behavior, or circumstance.
II. Focus on the behavior and your reaction, not on the other person's attributes.
III. Focus on solutions.
? Be validating, not invalidating. Validating statements make people feel important and needed. Invalidating statements make people lose confidence in themselves and cause them to see themsel...
... middle of paper ...
... attitudes.
Why is communication so important in organizations? Failing to communicate effectively often causes lack of cooperation, poor accuracy, low productivity, tension, gossip, rumors, increased turnover, absenteeism and tardiness. There are eight other techniques to improve communication in the workplace.
? Focus on the positive. If managers are always telling their workers about things that they are doing wrong they will lose self-esteem. Tell them about the good that they do as well.
? Always listen to workers. Their feedback can be invaluable at times and listening makes workers feel valued.
? Treat employees with respect.
? Always be specific with instructions making sure that the listener understands.
? Relying on memos and bulletins is often cold and impersonal. Use a more personal approach and talk to employees.
? Knowledge should be shared to help employees, not hidden to control them.
? Keep an open door policy for all employees.
? Give employees the chance to disagree with managers and come up with new ideas.
Source is from: Developing Management Skills Fourth Edition; David A. Whetten, Kim S. Cameron; Copyright 1998 Addison Wesley.
Build credibility between employees and employers by having follow up meeting, answering questions, give negative or positive feedback immediately. The purpose of feedback (Internet) whether positive or negative is to improve. Always be timely in your response. The sooner the better.
Throughout humankind, communication has been used from sending firer signals to the pony express; communication is a very important part of our world today. Team Leader and member should always know their audience. Managers have all the tools necessaries to get their message across from meeting, email, office bulletin board, using FedEx. No matter how they chose to get the message across effective communication is important.
Supervisors should engage and ask questions of the professional and technical employees to demonstrate managements interest in the work they do. * Through these processes the company can provide open dialogue with the staff and provide a positive work environment. This will aid in the retention of these valuable
Further on, the manager’s actions can demoralize the workforce that could put the business in danger. The use of emails and social media should be taken care of to reduce the number of cases of carelessly sent emails in the office that are keen to harm relationships. The small aspects the managers do such as complimenting and giving feedback to the employees are what define how workers will view the
Being a good communicator is one of the most essential skills a manager can possess both professionally and personally. In fact, organizations could not exist without some form of effective communication (McShane & Von Glinow, 2015, p. 254). The ability to share an idea by forming a thought in your mind, encoding that message, and transmitting the message via a chosen channel is only part of the process. For good communication to exist, the message needs to be heard. This happens when the receiver realizes a message is being sent through all the noise, decodes it, and understands it. A communication that is received and understood should generate an action. Feedback helps clarify the message between the sender and receiver (McShane & Von Glinow, 2015, pp. 255-256).
You must actively work at understanding how your own background influences your communication methods and words that you use. With an open mind, leaders can adapt to the needs of those they lead with different cultural preferences and practices. (Milotich, M., & Hussain, 2014) The experiences, culture and beliefs each of us have will influence our perception of the message as we hear or read it. Becoming self-aware of these tendencies we can begin to address them when we are communicating with others. When I find myself questioning the message that a leader is delivering as “off base” or not “relevant” I begin to reflect on why I mught feel this way. Often times it is because my personal experience has led me to feel this way and not the intended
When communicating thoughts, ideas, or instructions, it is important that the receiver of this information has a clear understanding. Allowing them to repeat or rephrase the communication will let the receiver know that you care that they truly understand. Take into consideration the many differing factors that may influence the understanding or misunderstanding, like ethnicity, personality, and emotions. As a receiver of communication, use the same feedback practices. Repeat the communication and ask for clarification if necessary.
Robbins, S., Decenzo, D., & Coulter, M. (2013). Fundamentals of management. Upper Saddle River, NJ: Pearson Education, Inc.
Effective communication will be demonstrated by identifying good responses and poor responses, listening and responding, asking questions, bringing up difficult issues, addressing and disarming anger, and the effective combination of skills.
I would create a positive environment where the employees would feel comfortable to solicit their ideas. I would encourage the employees to express their ideas. I would give constructive feedback to them when they share their
On a daily basis, we come in contact with individuals that we have to communicate with, wither it be for work purposes, educational purposes, or social practices. As active humans we cannot escape the idea of socializing or communication, therefor; we make it a daily routine who we communicate with, how we communicate with them, what we listen to and how we listen it. With this routine habits are formed, some are strengths but others are weaknesses that diminish the communication quality. It is extremely important for individuals to recognize these strengths and weakness within their communication routine. By recognizing their strengths, they are able to improve even further and use their ability to get them closer to goals they may have set for themselves. Recognizing their weaknesses is just as important if not more important.
One way to be a competent communicator is to be aware of things that can affect the way you communicate. For example, your environment. Personal experiences and your personal cultural background can affect the way you think about others, which can resultantly affect the way you communicate. While you might think something you do is right and ethical, while another person might find it wrong and unethical, or vice versa. This can make communication more of a challenge or impossible. One way to eliminate this problem is to try to be more understanding to someone’s background, to put yourself into their shoes and to understand that everyone has different backgrounds and different ways of perceiving what is right and wrong. It is important to remember that people from different backgrounds often can share enough common ground to make an effective relationship which can lead to effective communication.
Effective communication provides people of the community with information, structure, knowledge and positive environment in order to feel comfortable managing with conflict and settling issues viably. Ultimately, leading to the growth of a community.
One of the main aspects in communicating is listening. An effective listener is one who, not only comprehends how the speaker feels but, also understands what they are stating. Building a strong connection between the speaker and the listener is one of the first steps to become a good listener. By building this connection speakers should first be in an environment with open minded listeners, it makes them feel more comfortable to state their opinions, feelings and ideas. Listeners should avoid being judgmental. The individual does not have to agree with the ideas, values or opinions of the speaker; however, to fully understand them, one must put aside their criticism. Speakers will believe that they can trust the listeners with their information when they know that they will not be judged. Miscommunication happens frequently, listene...
Successful Communication is the conveying and understanding of a message from one person to another. For communication to be effective, the meaning must be easily understood. An individual 's communicative success relies on factors that include speaking, reading, listening, and reasoning skills. Forms of communication include verbal and non-verbal, as well as, one way and two ways.