Summary: Health Care Interactions With Patients

Health Care Interactions with Patients of different Cultures Culture affects the way health care is provided from religious views to languages spoken. According to recent studies, it has been proven that “Communication problems are among the root causes of 59% of serious adverse events reported to the Joint Commission’s Sentinel Event database“(Wasserman et al., 2014). More and more limited English speaking patients “have been harmed by poor comprehension of their medical condition, treatment plan, discharge instructions, complications and poor or inadequate informed consent“(Wasserman et al., 2014). Therefore, it is important that the medical field finds ways to improve relationships with patients, health care providers, and community members through communication and inter-collaborative practice.

Improving relationships with patients

Peplau’s Phases of Nurse - Client Relationship is one way in which healthcare professionals, can help stop medical errors with limited English speaking patients. Peplau’s Phase is a form of therapeutic relationship in which the following phases work together to improve patient health care relationships. Peplau’s Phases consist of: “Orientation Phase, identification phase, exploitation phase, and resolution phase” (Hood, 2014, p, 90). With the estimated “ 98,000 people per year that die from medical errors”(Wasserman et al., 2014), Peplau’s Phases can provide a way to help this growing issue in the medical profession by correcting the communication, misunderstandings between limited English speaking patients and healthcare providers. In the orientation phase the “elaboration of the client’s needs for assistance” (Hood, 2014, p, 90) is recognized such as the need for greater assistance and attaining the proper help. In phase two identification “Provision of the opportunity for the nurse and the