Strategic Audit

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Target Group Haagen Dazs has differentiated its target group from the start of its growth. While the ice-cream industry was considered worldwide as a low price industry and mostly targeting in small ages, Haagen Dazs has from the start been focus on adults, who love the luxurious ice cream flavors. An important reason for taking this choice has been their premium price strategy, since only the financially independent adults could spend more money for high quality ice creams. The second target market are the health conscious adults, who are interested in desserts, but they prefer natural ingredients and low fat substitutes. Focusing only on these two target segments, they might have a small market potential, but the profit margins are much higher. With this differentiation, Haagen Dazs is “playing alone” in this interesting market field. Alignment of current strategies with goals Haagen Dazs is segmenting in its business according to three major segments. These segments are, demographic, socio-cultural and psychographic. Looking on demographics, the company focuses on adults who have higher income and could spend in luxuries like for example premium price ice-creams. But beside of the age, they often tend to approach couples, by relating many flavors with romance advertising and pleasure that can be earned when a couple tastes a Haagen Dazs dessert. The second one is the socio-cultural segmentation. Intercultural management has been very successful by the Haagen Dazs marketers. Big variety of flavors can cover any need according to each country’s habits. For example, Europeans have some preferences in alcohol drinking, while Asian people have preferences in teas. Islamic countries are negative in romance images, while western po... ... middle of paper ... ... and basic sherbet has been around for a long time and never been a big seller. Further, consumers don’t think of sorbet in the same way that they think about a rich-tasting bowl of ice cream. You don’t have to convince people that they might like premium ice cream. Sorbet, on the other hand, isn’t something that consumers crave and make a special trip to buy (Dazs, 2014). Further, Phillips is very conscious that the Häagen-Dazs brand should stand for high quality and the best ingredients. Yet, it’s not clear that consumers will think of sorbet as a premium product. Rather, they might just see it as ground-up ice with some flavouring thrown in. But if sorbet isn’t the right way to go with new-product development, how should Hãagen-Dazs counter the competition from other low-fat ice cream brands like Ben & Jerry’s and other new entries to the super premium category?

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