Sinek

Is the customer, always right? As I watched the video about how Simon Sinek explains his thoughts and ideas on employers putting their employees first, and does not agree with the famous phrase we hear “The customer is always right”. I agree with Sineks point of view, companies that make employees feel important to the company see the employee’s dedication in a very remarkable way. On Sinek’s story about his trip to Las Vegas, Nevada he had a wonderful experience with a server, who had two different jobs. Sinek pin points that companies should focus more on the process rather than the profit, and should focus on proper training for supervisors and managers to guide employees to offer quality customer service. I agree with Sinek on my personal experience as a customer and as an employee he has a very good point .as a customer you are more likely to go back to a retailer that has good customer service, and would encourage and

Noah worked at the four seasons and at the Cesar’s Palace. He was very friendly, helpful, and attentive. Sinek asked Noah what made him be so upbeat in his job? Noah answered that at the Cesar’s Palace managers constantly ask him how he is doing, and if he needs anything to make his job better, the difference at the Cesar’s Palace managers are constantly checking that he is doing his job and waiting for something to be wrong, which makes him just stay under the radar and just get his paycheck. Companies like Cosco and Southwest airlines employee service is a matter of their policy, resulting in good customer service. These companies do not believe on putting their customers first, and care about their own people the employees and they expect their employees to take care of the customer. In my opinion, it is a very good strategy companies must have a good foundation for their employees, to provide outstanding customer