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Literature review of service quality in restaurants
Literature review of service quality in restaurants
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The dining experience in America is a completely unique one. We all rely on our waiter or waitress when we go out to a sit down restaurant to take care of our needs. Many people do not realize the amount of work their server does for them in the hour they sit at that table, causing servers to be grossly under paid in comparison to other tipped professions. Server minimum wage should be raised because it is inconsistent payment, it is a poorly understood tradition, and it is a contributing factor in the stress levels of the servers. Server minimum wage should be raised because tips are too inconsistent of a payment option for people to be able to live off of comfortably. In most states the server minimum wage is only two dollars and thirteen cents. (Obringer) That amount is not nearly enough on days where the tips may be particularly low. This usually causes the server to view their customers differently based on the tip that is left at the end of their service. Most servers end the week with paychecks of zero dollars after all of the taxes are taken to make up for their tips. (Obringer) While it is true that the law says employers are to make up the amount that a server falls short of regular minimum wage, it usually doesn’t happen that way. (Obringer) Also, servers themselves know that certain things affect tips that aren’t usually included in most research on tipping influences. For instance many servers believe that gas prices affect the amount they are tipped or how busy the restaurant is. The thought is that the higher the gas prices the smaller the tip and vise versa. All the theories similar to this are why many servers and others alike believe that tips are too inconsistent of a form of payment to be able to live of... ... middle of paper ... ...Servers’ Tips: What Managers Can Do and Why They Should Do It. 30 04 2014 . McCarty, John A., et al. Tipping As a Consumer behavior: a Qualitative Investigation. 30 April 2014 . Obringer, Lee Ann. How Tipping Works. 2014. 29 04 2014 . Paulas, Rick. How Is the New Restaurant Tip Law Affecting Servers. 14 January 2014. KCET. 30 April 2014 . The US Tip System. 2014. 29 04 2014 . United, ROC. 16 Things the Restaurant Industry Doesn't Want You to Know. 10 02 2014. 29 04 2014 .
Tips usually cover the cost of meals, gas, and gives her a little to save. However, there are times when the tips are only $20. The average wage that an employee makes is $5.15 an hour plus tip that is shared with busboys and bartenders.
The commonly used practice of tipping has been receiving backlash, nothing new there. Do we really know what a tip truly mean? What effects it has? Brian Palmer explains to his audience that tipping has become a moral obligation rather than what it is perceived to be: gratitude. In Brain Palmer’s “Tipping is an Abomination”, he argues that while tipping has grown into a common habit for many, tipping is a bad habit because no one knows what tipping actually means. Brian Palmer begins shows his credibility with personal inputs and reliable sources, using convincing facts and statistics, all while using some emotional appeal to help his argument.
The idea of tipping has always been normal to myself, as I was a kid and still now I see my parents leaving tips for the waiter/waitress when we go out to eat. It never occurred to me until I got older that it was hard for these workers to get by as their salary depended upon their tips. Once I read Saru Jayaraman’s article on “Why Tipping is Wrong” I was unsure of what I was getting myself into. However, it brought light and told how we should be getting rid of tips and giving the workers a fair and decent salary.
Should the minimum wage increase? Well, raising minimum wage both has the pros and cons. Still the fact that increasing the minimum wage nationwide would increase millions of workers’ earnings is deniable. I suppose that’s why some people advocates raising the minimum wage will grow the economy for everyone. In 2014, the president of the United States, Obama, called the current Congress to raise the national minimum wage, which proves that Obama is actually supports raising the minimum wage. ‘February 2014 Congressional Budget Office Report The Effects of a Minimum-Wage Increase on Employment and Family Income is the latest attempt to do so, in this response to Members of Congress with respect to an increase in the federal minimum wage from $7.25 to $10.10 per
Minimum wage should be raised to at least $15 an hour. Doing so would benefit lower classes of people greatly. Higher minimum pays will keep people from doing illegal things for money, give them more money to spend, and it would make minimum wage do what it’s intended to do.
All in all, beggars can’t be choosers. From the Percenters to the Whale Tippers, all tips are appreciated. Regardless of what category you fall in, every time you tip a server, you leave an impression. Everytime you dine out, you have a chance to change your category.
Over the years the cost of living has been on the rise. Therefore, it is only right for minimum wage to increase as the cost of living increases. Many states and even some individual cities have taken the first steps toward raising the minimum wage. States like Washington and cities like San Francisco have already raised their minimum wage above the federal minimum wage. This is a very good start as it is becoming harder and harder for Americans to start and take care of their families. We need more states and cities to follow their lead some more Americans can feel more financially stable. This will make a better America for us all.
After a long day in school and studying, every student needs a night off to just relax and enjoy a meal at a restaurant. In this modern time, some aspects of a restaurant can be the deciding choice. Many choose their restaurant of choice based on either those they are with, their personal, cultural appetite, their routine eating habits or their mood. Some of these preferences are similar yet others are the deciding differences. Two common franchise restaurants that pose differences are Applebee’s and Olive Garden. These two restaurants present their differences in environmental and food options causing a choice between them.
The minimum wage must be raised because the cost of living has gone up considerably. Education is essential if one wishes to work, and the cost of education has increased drastically in the past twenty years. Companies should be requied to pay workers what they deserve, and that is more than minimum wage is now. With our new technology and the technology in the future work is harder and more complicated. A minimum wage increase would raise the wages of many workers and increase benefits to those disadvantaged workers.
Although tips can often lead to servers making well over regular minimum wage per hour, overall, tips are very inconsistent and are completely dependent on restaurant customers. Not only does the customer decide how much to tip based on his/her enjoyment of the dining experience, but also servers need busy restaurants in order to make good money.
Since the cost of living has gone up drastically, raising the minimum wage is the right thing to do to boost the economy, lift workers morale and productivity, and improve the self sufficiency of potentially millions of American workers. Raising the minimum wage is a vital step in decreasing poverty and giving every family the opportunity to survive and succeed. Even businesses agree raising the minimum wage would give many customers more money to spend in turn increasing sales and higher profits for the companies. Therefore, raising the minimum wage would help and not hurt the economy and it would give many Americans a better livelihood and a more secured life. In today’s society it is very expensive to live in American and even getting by daily is difficult if you are living on minimum wage. Therefore, anyone who thinks the minimum wage should not be raised should try living in
Many people do not know this since it is not promoted throughout the restaurant. Unfortunately, many servers will not receive a tip or tipped way below fifteen percent. This causes servers to make a small, unstable living. Of course, many may tip over fifteen percent, but when working in a small restaurant, a table that leaves no tip can cause an issue with how much a server will make at the end of the night. Additionally, servers tip many of their coworkers (host and dishwasher). Also, servers' tips, whether cash or left on a debit/credit card, are taxed. So, it is not like a server has an advantage over the other
McCall, M., & Lynn, A. (2009). Restaurant servers' perceptions of customer tipping intentions. International Journal of Hospitality Management, 29(1), 188-190.
In the 2014 State of the Union address, President Obama called on Congress to raise the national minimum wage from $7.25 to $10.10 an hour, and soon after signed an Executive Order to raise the minimum wage to $10.10 for the individuals working on new federal service contracts. An increase in the minimum wage has been a topic of discussion for many years now, and it looks like this year will finally see the first increase of minimum wage in 10 years. Not everyone agrees that there should be an increase, but many states have already raised their minimum wage rates because of the federal government’s inaction. Iowa raised the state’s wage, and it will rise again in 2016. Clearly there are benefits to a higher minimum wage; the current minimum wage in the United States should be raised because it helps the economy by increasing employment, and it is now at the lowest value it has been in more than 50 years, causing hardship for earners of minimum wage.
More specifically, the fundamental factors that contribute to customer satisfaction in restaurants include the food (hygiene, balance, and healthiness), physical provision (layout, furnishing, and cleanliness), the atmosphere (feeling and comfort), and the service received (speed, friendliness, and care) during the meal experience (Johns and Pine,