Objective of study :
• To analyze the awareness level of people with reference to E-Banking.
• To observe the frequency and the factors that influences the acceptance of E-Banking services.
• To determine the satisfaction level of people.
• To comprehend the problems encountered in by people while using E-Banking services(ATM, Phone banking, etc)
Need of study :
To comprehend customer perception towards E- banking services.
This study will help banks to customize the e-banking services , according to customer need
To comprehend the concept of e-banking
To get acquainted of various aspect of e-banking .
Scope of study :
• Area of study is Uttam Nagar ,New Delhi
Limitation of study:
• Time period was inadequate, so inadequate time period to collect Primary Data.
• Interacting with people was challenging for a moment
• Poor reactions because some respondents replied without understanding the question.
• Semantic problem with senior citizen while filing questionnaire, Questionnaire in English and they know Hindi it’s difficult to persuade them.
4.1 MEANING OF RESEARCH
Research in common speech refers to a search for understanding.
One can also define research as:
“A careful systematic, patient study and investigation in some field of knowledge undertaken to establish facts or principles.”
“Research encompasses crucial and redefining obstacles, framing hypothesis or recommended solutions, collecting, unifying and estimating data, making inferences and reaching conclusions and at last prudently testing the assumptions to define whether they fit the formulating hypothesis.” Research Methodology is a systematic way which consists of series of action, necessary steps for carrying out re...
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...ngly Agree Agree Neutral Disagree Strongly Disagree
Security issues Strongly Agree Agree Neutral Disagree Strongly Disagree
Technical problems Strongly Agree Agree Neutral Disagree Strongly Disagree
Unawareness of latest e-banking service Strongly Agree Agree Neutral Disagree Strongly Disagree
Feel risk about hacking of passwords Strongly Agree Agree Neutral Disagree Strongly Disagree
• YOU STILL VISIT THE BRANCH OF THE BANK IN PERSON SINCE YOU STARTED MAKING USE OF ONLINE BANKING SERVICE? YES /NO
• REASONS BEHIND LESS USAGE OF E-BANKING SERVICES?
LACK OF INITIATIVE FROM BANKS ILLITERACY LACK OF COMPUTER KNOWLEDGE OTHER REASON
• WANT TO USE E-BANKING FACILITIES IN FUTURE YES /NO
YOUR OPINION REGARDING THIS SURVEY
Moreover, the study also suggests new directions for future research and provides implications for managers involved in UCB banking and service marketing. We hypothesize the effect of UCB awareness, usability, reference group, disease history and price on perceived risk in UCB banking for personal use. The variables selected based on extensive review of literature.
The costs associated with the online banking operation were out weighted by the benefits provide by the program. Resource had to be taking from other areas of the bank in order to start the program, which included creating the website, make it secure and promote it to customers. However, many benefits also came with the creation of this program. The first would be that it changes the patterns in customer uses of different banking channels. In active users of online banking there were drops in the use of some on the other banking channels. Another benefit is the retention that was created by online banking. This happened because once a customer entered all their information they saw it as a buried to switch bank and have to do it all over again. Therefore, customers would stay more and longer with their current bank.
In recent years, Internet banking, namely, online banking means the transitions of banking activities including checking account information and payment of bills through a website (Chavan ,2013, cited Singhal and Padhmanbhan, 2008; Ahasanul et al, 2009), is popular in the world. According to Abdou (2014), in the UK, the number of online banking users has increased from 63% to 70% between 2011 and 2012. Online banking is beneficial for consumers to monitor their account information (Hettiarachchi, 2014), and saves time to transferring funds (Lichtenstein and Williamson, 2006). However, Littler and Melanthiou (2006) point out that internet banking is not completely safe, and faces
Mantel, Brian. “Why Don’t Consumers Use Electronic Banking Products? Towards a Theory of Obstacles, Incentives, and Opportunities.” FRB of Chicago Working Paper Series No. EPS-2000-1 (2001): 1-44.
Nowadays, the technology are increases rapidly. The RBS also improving in their bank technology. As example. RBS created a website. This website may control the relationship between the bank and their customers. To make their relationship a good, the website will produce a forum or site to easy the customer to give their opinion, suggestion or to tell their problem that they having when using RBS bank account. As an international bank, it need to improve their products and services or technology in getting the customer stratifications. It also need to make customer trust to using RBS.
Another pivotal issue was that of the multichannel integration—call center, branch, ATM, and Internet—which is immensely important for large financial institution like ICBC to attract and retain customers with the promise of “anytime, anywhere” account access. Customers are eager to have the kind of flexibility to use whichever channel is most appropriate at a particular time. Continuing with the same point the, ICBC was also concerned about the relative penetration of the existing as well as new customer base to gain access to the banks new technological proposition.
Research methodology is a systematic way to solve a problem. It is a science of studying how research is to be carried out. Essentially, the procedures by
In today’s world, a Smartphone has become essential part of daily life. There was a time when transactions happened through barter system. Thereafter was the emergence of notes and coins. And presently, the world is moving towards the “Digital Wallet”. Due to technology, mobile users can use their Smartphone to make money transactions or payments by using applications installed in their phone. Digital wallet system is an essential part of electronic commerce. E-commerce provides the capability of trading on the internet. A digital wallet is a virtual service used as a substitute for physical cash. The present study tries to study the various factors that can affect a consumer’s
receiving money by means of computers in an easy, secure and fast way using an account-based system. This can be
Research is systematic way to find out facts and knowledge as Kothari (2006) has analyzed that research is the pursuit of truth with the help of study, observation, comparison and experiment; the search for knowledge through objective and systematic method of finding solutions to a problem. However there are two types of researches one is by Purpose and other is by method. The type by purpose falls into three categorize such as Basic, Applied and Action Research.
Service quality in the banking sector is not easily identified, according to Lovelock (1996), as it captures the aspects of products and services that the potential customers would like to assess before they choose the product and service, Vanniarajan and Anbazhagan, (2007). The identified variables in the service quality of perception of E-banking are;
3.1 Introduction Research is a process of steps used to collect and analyze information to increase our understanding of an issue (Creswell, 2008). As a science of study about how research is to be carried out and the methods by which knowledge is gained (Redmen and Mory, 2009), research methodology is a systematic way to solve a problem with the aim of giving the work plan of research. Methodology refers to a framework of principles and theories on which procedures and methods are based. Research methodology essentially works as the procedure by which researchers go around describing, explaining and predicting phenomena. In fact, all research is based on certain underlying philosophical assumptions concerning appropriate research methods for valid research.
Communication modern technological tools that have been enhanced by Information Technology are having an impact on changing the very structure and communication of banking. That is, clients are enabled to make their banking transactions whenever and wherever they want. Bank clients, by just logging on their online account, can transfer any amount of money from their account to any other account, check their last processed banking transactions and apply for loans and other banking services. According to Keyes ( 2000, p.591) 'electronic checks provide consumers with the benefits of convenience and safety while allowing billers to maintain their existing depository relationships with their banks'. Further, e-mails has enabled bank employees to notify their customers of any new enhanced bankin...
It is true, that Internet Banking is useful for customers as well as for the banks. On the one hand, it helps people have direct and quick access to their bank accounts, on the other hand, helps the banks to save costs. ‘Clearly, in order to conti...
The general objective of the study is to assess the effects of mobile banking on the prospects of the banking industry