List and justify five questions you would include for the Registered Nurse interview:
a) How would you handle a patient, who complains about everything?
The above questions, evaluates if the applicant has the ability of tolerating patients without getting angry or upset. Registered nurses need patience in order to control the anxiety that difficult and critical situation create. Additionally, with patience the registered nurse will be able to make the right decisions.
b) What would you do if you entered a patient room and found them unconscious?
The above question is appropriate for this job, because registered nurses must be able to handle unexpected situations and make critical decision on the spot. However, they must first judge the
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Therefore, the question evaluates if the applicant has communication skills, works well with others, and if it’s able to maintain a good relationship with coworkers.
d) What type of nursing experience do you have?
I believe is necessary to ask about the applicant experience, because the job requires a lot of responsibility and making important decisions. The employer must make sure the person is qualify to do the job.
e) Describe a situation in which you worked under pressure. How did you handle it?
The above question analyzes the applicants stress management skills. Registered nurses go through mental trauma and stress. They have to deal with a lot of workload, make quick decisions, and deal with uneasy patients.
2. List and justify five questions you would include for the Customer Service Representative interview:
a.) What three words would your friends and family choose to describe you?
The above questions is appropriate for this job, because customer service representatives are most likely to be successful if they possess a certain type of personality. For example, if they are friendly, patient, outgoing, self-control, agreeable or
They should provide all the necessary information and detailed answers needed in their application form to show if they fit the position. This includes behavioral and personality questions that require essay answers.
Advanced practice registered nurses play a significant part in extending access to health care by providing primary care and specialty care services to clients. Advanced practices registered are mentors, educators, researchers, and administrators. According to Health Resources and Services Administration, “Ninety-six percent of the NP workforce reported being in clinical practice, providing direct patient care” (Health Resources and Services Administration 2016). Furthermore, “Nearly three percentages were in faculty positions and approximately one percent was in administrative positions”(Health Resources and Services Administration 2016).
The article Complexity Compression: Nurses Under Fire, originally published in the Nursing Forum in 2007, is an interesting article that discusses the various stressors experienced by nurses. Proper stress management is essential for nurses in order to be successful patient advocates. Additionally, the issues addressed in the article relate to nurses having meaningful, healthy careers. This article centers specifically on nursing research with stress because they authors understand the stressors that come with the ever changing demands of a nursing career.
1. What is the difference between a. and a. Which K, S, and A pertain to the care you provided to the patient you have chosen? Why do you need to be a member? K- Describe the limits and boundaries of therapeutic patient-centered care. S- Assess levels of physical and emotional comfort.
Nurses critically think when they are assessing a patient and have to make a clinical decision of what they assessed. A new nurse will become a better nurse when he or she is working in the field; they will learn different things once they are growing in their career. With nursing sometimes one has to expect the unexpected. However, as a nurse she must be ready for whatever comes her way. It is always ok to ask a mentor nurse for help if one is not sure about something that is how she will become a better nurse. So the real question is what is nursing and what is
The purpose of this report is to shed light on the communication challenges that a nurse manager faces. The typical title for nurse managers can be nurse manager or nurse supervisor. The typical organizations that nurse manager works for include but are not limited to; hospitals, nursing homes, corporate companies, manufacturer companies, and private practice offices. Nurse Managers are in charge of many registered nurses. They typically work out of an office but sometimes may need to be present in the clinical setting to assist and train the registered nurses they are supervising. Typical tasks and routines for nurse managers include; sending out informative e-mails, updating staff on policy changes and regulations, meeting with chief physicians, coordinating patient logistics, gathering informative data on numbers of patients seen, monitoring the quality of care, making staff schedules, and monitoring staff compliance with state and national licensure. These are just a few of the many hats nurse managers wear. Nurse Managers must be able to very diverse and educated in their field to become successful. They also must be quality leaders and confident in their abilities. Nurse Managers must utilize their communication skills in all facets of their job. In meetings with different corporate leaders from within a hospital they must present slides and speak in front of large and small groups of their colleagues. When forming reports to different state and company leaders they must articulate data that they have observed within their department to their colleagues. Interviewing potential nurse employees is another task they must perform which involves in speaking with and reading the body language of possible future employees. They of...
1.2: Explain the process of mapping the customer journey and its importance in delivering effective customer service
According to Mason, Isaacs and Colby (2011), provision of care in the field of nursing calls for expertise, critical thinking and sound clinical judgment, ability to combine all dimensions of health, and a lot more. Registered nurses should therefore posses a number of important attributes in providing care in health institutions. A nurse should possess exemplary communication skills. A nurse should adhere to instructions with ease and explain clearly the health conditions of patients to their family. A nurse should also foresee the needs of a patient (Jacksonville University School of Nursing 2014).
Registered nurses can work in many different settings and can perform many different procedures. They are required to perform many different jobs for their patients, Registered nurses are required to, “administer medication, consult with other healthcare providers, monitor patients, educate individuals and family and be responsible for managing medical records. They must also stay up-to-date with new tools and technology to help provide the best care to patients and families,” (Heinrich). If I want to become a registered nurse these are some procedures I will need to learn and know to how to do because these are things registered nurses do everyday. In addition to
“A public health nurse is a nurse who works to promote and protect the health of an entire population” (Allender, Rector, & Warner, 2010, p. 839) the public health nurse I chose to interview was Barbara, she currently works for the Health department and has been there for three years. During the interview Barbara discussed the requirements for a public health nurse. The individual must have the ability to exercise independent judgment, planning and able to administer safe effective public nursing care. In addition be able to work effectively with individuals and families to assist them in the satisfactory solution of health problems, by recognizing and respecting of different cultural, ethnic and difference on health care practices. The nurse is also required to know disease prevention such as, different techniques on teaching, counseling, interviewing and resources available. Barbara stated that the most important part of being a public health nurse is being able to care. Barbara acknowledged that there are numerous individuals that she assists everyday that just want someone to exhibit that they care and understand. The education a public health nurse should obtain is a bachelor’s degree in nursing, which Barbara posses. “Public health nurses working with specific populations or in administration position should hold a master’s degree” ( Allender et al., 2010, p.839). Barbara discussed that before becoming a public health nurse she worked at St. Francis Hospital as med-surge nurse for five years, after that it was imperative that she change working environment. Barbara confirmed that working as a nurse in the hospital was extremely diverse then working as public health nurse. “Comparing public health nurse and general nurse, public health nursing is population based, focuses on the greater good, health promotion and disease prevention, and utilizes community resources. The general nursing is individual based, focuses on individual good, restoration of health and function, and manage resources at hand” (Minnesota Department of Health, 2007). In the beginning Barbara thought that public health nursing would be a difficult job to gain knowledge of however, she established that it was exceptionally effortless and gratifying career to posses. Barbara stated that she did not realize how much assistance was out there for the public until; she worked as public health nurse. Barbara spends 95% of her day going from place to place by doing home visits, investigating different cases, assisting with screening programs and enormous amount of paper work.
The nursing profession is constantly in a state of change becoming more complex over time. Registered nurses work to prevent disease, promote health and help patients cope. They develop and manage nursing care plans, instruct proper outpatient care, and help improve and maintain health within their community. They are educators of health governed by state laws. Registered nurses can work in many different settings which determine their daily job duties. Depending on their level of training a RN could work with geriatrics, in intensive care units, as an educator, as clinical study observers, a midwife, oncology, or palliative care. Hospital nurses make up the majority of the RN group. They work as staff nurses who carryout medical regimens and provide bedside care. Most registered nurses work in well-lighted comfortable facilities, work nights, weekends, and holidays, and spend a considerable amount of time on their feet. They have to be available at a moment’s notice. Nursing also has its hazards all employees of care facilities are at risk for infectious disease, radiation poisoning, back injuries, shocks from electrical equipment, and hazards posed by compressed gas. Nurses are the link between doctors and patients.
I want you teach all of your employees what I call, “The 9 Ultimate Objectives of Every Client Interaction.” Train your employees to ask themselves the following questions after each and every customer interaction. If you are already a customer service rep, you’ll demonstrate high levels of competency and expertise by adhering and consistently delivering the following objectives.
Managers should understand an employee’s skills and abilities to make an informed decision on whether or not to hire him. Once hired a manager uses skills and abilities as a deciding factor for an employee’s job placement within the corporation. Secondly, an evaluation of an employee’s personality helps the manager in his leadership approach of that employee. Thirdly, perceptions can be the deciding factor of whether or not a candidate is hired and or promoted. An individual perceived as fitting in may be hired to negotiate business deals. Particularly, if the individual shows a favorable attitude through actions and deeds and has strong values and behaves
To me, being a nurse requires a great sense of selflessness and courage to devote your time and being to helping others. Nurses work long hours and experience straining situations for the satisfaction and fulfillment of helping others. More specifically, experiencing life and death, as well as applying your full self--emotions, knowledge, courage, and strength--takes a toil on the mind and body, but the innate satisfaction, human connections, and experiences I would be able to live through prevails over any thought of stress. The quote “A nurse is one who opens the eyes of a newborn and gently closes the eyes of a dying man. It is indeed a high blessing to be the first and last to witness the beginning and end of life” further reflects
At any given time interview can be done with those in customer service and one thing will always remain there will always be unhappy customers. Anyone can search the internet and easily find many stories of customer complaints. There is even a website that allows small business to post complaints of those customers that are never happy. This brings the question is the customer always right? Looking at the current nature of business technology has made so many advances. Yet according to Bloomberg Business the upset customers are on the rise (Bloomberg). The industries that seem to be the most affected are those of the retailers, cable and satellite providers, and banks. This is in large part to the inability for the company to give the customer a lasting experience. The customer is left with unanswered question or the feeling of being swindled. The golden rule gives a great guideline to any manager facing an angry customer. How would you want to be dealt with? The manager can turn things around easily if they take the time to understand the issues in which the customer is upset. According to Forbes there are seven ways to handle u...