Reflection On Empathy

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1. What is empathy?
Empathy is the experience of understanding another person's condition from their perspective. You place yourself in their shoes and feel what they are feeling. Empathy is known to increase prosocial (helping) behaviors.
While American culture might be socializing people into becoming more individualistic rather than empathic, research has uncovered the existence of mirror neurons, which react to emotions expressed by others and then reproduce them.
2. Can you state what the problem is in this scenario?
The problem in this scenario was Wilson felt that the weight of expectation on him as less tenured agents were being promoted or assigned more challenging roles. He also felt that he was being passed over for
promotion …show more content…

This situation showed my capacity for empathy because I also experienced this. My mother gave the money to me to pay my tuition, but I didn’t paid it instead I spend it for my vices, then eventually they found out that I’ve didn’t pay any single amount of my tuition fee.
I learned in this situation was I should followed and obey my parents words because they know what is best for me. I’m thankful that they gave me a third chance to prove myself to them that I change for the better.
11. What can you see as other possible outcomes if Wilson learned to apply empathy very early in his BPO career?
For me the possible outcomes that I saw when Wilson apply the empathy so early in his BPO career was he has now the higher position in the company like supervisor. His career shall become more productive and a very successful because he has the ability to performed the task given to him. 12. What other ways can you think of in order to help an acquaintance, friend, teammate develop and apply

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