In the library profession, information professionals to have sets of guidelines to govern their actions within the library. For Reference librarians, the Reference and User Services Association [RUSA] (2013) created the Guidelines for Behavioral Performance of Reference and Information Service Providers. These guidelines cover multiple elements of the reference interview, from approachability of the librarian and the search process, to the follow-up of the interview. The guidelines are separated into three sections; general. In person, and remote. This is done to separate out behaviors that are not applicable to the physical or virtual interview respectively. Schwartz (2014) explains that “virtual reference requires that the library staff …show more content…
One in person, and one via remote chat. The in-person interview was conducted at a medium sized public library while the virtual interview was posed to a reference librarian at a large academic library. Both reference librarians were asked for book recommendations. The question was posed as “I am looking for some book recommendations, my boss tasked me with providing a selection of books on finance for various user groups. Can you help me?”. Each librarian approached the question in a different manner, followed the RUSA guidelines to varying degrees of success, and came to very different conclusions for my question. I compared the reference interaction to the RUSA guidelines, looking at the topics of approachability, attentiveness and interest, communication and search behaviors, and the …show more content…
Neither one restated or tried to clarify my information need. Furthermore, neither inquired about what research I had already done, resulting in multiple of the book suggestions being ones I had already found. Van Duinkerken et al. (2009) found during their study that “in only 29 percent of the reference transactions did the librarians ask patrons what they had already done. Instead, during the in-person interaction, the librarian dove right into answering the question. There were open or closed ended questions asked at all. This is consistent with the findings of Ronan et al. (2006) that as few as 31% of librarians took the time to ask clarifying questions. In the virtual interview, the reference librarian only asked two clarifying questions, one open ended and one closed ended. Her first question was “can you tell me a little more about what you are looking for?” while her second asked if the materials had to be available for checkout at the academic library. Though I was sufficiently satisfied with the resources provided in the end, both librarians could have benefited from asking further questions. Dewdney and Michell (1997) suggest the use of “help chaining” in which the librarian asks a series of questions to better understand the patrons goal. For example, knowing what my boss was planning on doing with these books would have helped narrow down the types of financial books needed. Their approach to
The interviewees varied in responsibility from supervisors, to call center representatives, to former employees, and were carried out via phone, email, and face-to-face.
The wording of a question may lead you to believe information that is not true, because it may be incorporated in our memory, this is called a false memory. Because a person cannot remember every detail in a situation, they have to rebuild their memory with subsequent information, this being either through prior experience or influenced memory. Open and close ended questions are important in interviewing, but each should be used at a specific time in an interview. Open ended questions should be to gather information and closed ended questions should be manipulated to confirm information. The start of an interview is when open ended questions should be used. This is because open ended questions help recall information and provide triggers for witnesses. Through open ended questions, the mass of information is given throughout the interview process. Close ended questions should be
Many organizations credit Torchin for consistently providing qualified staffing personnel as well as practical solutions to organizations that need help. His various solutions have helped hospitals integrate their services in order to streamline service delivery; align highly skilled physicians of all specialties with employers and reduced the cost of healthcare. Torchin’s solutions have helped in the creation of patient care solutions, which have led to the reduction in the number of patient seeking readmission. Some of the factors that have made Torchin forays in the healthcare sector recruitment a big success include his positive outlook in business and strong desire to develop lasting relationships with his clients. To inform, educate and update the members of the public, Torchin regularly posts tips on various topics on the HCRC staffing site. His topics cover all the critical healthcare challenges and recruitment topics. For example, tips for successful staff recruitment; the top interview questions; making online marketing easier and the pitfalls to watch when hiring a chiropractor among other interesting
The King County Library System is the fifth largest library system in circulation in the United States. The current director of the KCLS, Bill Ptacek, started with the organization three years ago and is in the process of working towards a new strategic plan titled "The Year 2000 Plan, which has a long-term goal of integrating all the resources of the library system equally and to coordinate all the efforts to ensure it was providing the best possible service to the community. In the three years, Ptacek worked to expand the mission to cover services for the community to include children, life-long learning, career development, and literacy (Chell, 1996, pg.2). The reworking of the mission and services of KCLS was in full swing, but there were
In this week’s readings bell hooks dialogues with Glenda Wilkins (herself) about her experience meeting Paolo Freire. She provides insight into how he inspires her and how she was able to still be inspired despite the fact that his works often times appears sexist. She uses a metaphor to describe how she is able to isolate applicable truths from his work and quench her thirst for empowerment. “Think of the work as water that contains some dirt. Because you are thirsty, you are not too proud to extract the dirt and be nourished by the water” (hooks, 1994).
The class GEB3213 has allow me to have a peek of the work load will encounter if I become a Health Care Administer. The following is an outline of what I have learn in this course and how I will use it in the Health Care Administration field.
Informational Interview Assignment: For this project, you will conduct an informational interview with a person working in a position, occupation, graduate school or career field of interest to you. The individual you select should not be a relative or close friend. Interviews may be conducted by phone, but in-person interviews are preferred. An exchange of emails does not constitute an informational interview.
121). Close-ended questions are usually asked as a first response to an emergency situation and are essential in dangerous situations (p. 121). Open-ended questions are advantageous when the interviewer wants to create a free flowing dialogue (p. 121). These questions are generally more effective than close-ended questions because they allow for more elaborate responses from the interviewee and they can direct the conversation however they wish (p. 121). Interviewers generally find it natural to ask close-ended questions, but they do not draw as much information from interviewees and often cut interviews short (p. 121).
Her past debts are forgiven in exactly the same degree that her ex-husband refuses to forgive her. By her doing this, the librarian sees her as a “different person” and this adds to her wants of being a better and a more efficient citizen. The narrator could repeat if she wanted the same mistake of not returning the books as she did for the same eighteen years, after all she “doesn’t understand how times passes.” By checking out the same books, it seems as she is trying to follow the same decisions she made before, but it is possible that she is doing this to give herself a second chance and to be able to do things right, to prove herself that she was starting to do something about the issue of becoming a different
I am a bibliophile in every way possible. I could read any book, no matter how old or what genre. I am proudly guilty of buying new literature with money I planned to spend elsewhere. It is almost as if I cannot help myself. As I pass by bookstores, I hold myself culpable of going rubbernecked.
I prepared a questionnaire and included all the relevant questions as stated in the assignment. I was fortunate to get a prompt reply with a narrative description. A phone interview was scheduled on September 23rd to fill in the gaps of the questionnaire which help me in articulating the details for the questionnaire. Since I already had a questionnaire completed by the manager, I was able to formulate more questions based on the questionnaire. This made my note-taking using MS OneNote easy and aided me in preparing the content for this
I must remember to stay away from the double barrel questions. I also need to avoid utilizing questions that begin with “have you” and “are you”. When interviewing clients, I should focus on using open-ended questions to allow the client to tell their story in their own way, and minimize the use of close-ended questions, unless they are necessary to gain specific information.
... more now about an electronic library than I did in the past, I still have plenty of information left to learn. For instance, many times, I overuse Internet sources rather than seeking different types of research.
I found it difficult to find information in books that was directly applicable to the learning objectives, as it is not possible to refine a search for these in the same way a search can be refined for very specific, relevant phrases when using references online.
In my role as the school librarian I have access to every student and teacher in the building. I try to reach all of these people through creative and relevant library-based programs. I want the library to invite all users through its doors. I entice the I don’t like to read with great technology and computer resources. For the students who can’t get enough of the latest Manga book I am willing to stop at the bookstore and pick up the newest entry in that series. Regarding teachers, I am all about perfecting the collaborative effort to meet student learning. I have established a climate of respect. Respect for the learner, the teacher and the content material. Students genuinely like the library and my hope is that they will continue to use libraries as adults and they will be strong advocates for schools and libraries.