Principles of good customer service
It is very important to give excellent customer service when out in
resort working as a rep. customer service can be given by one person
or alternatively it can be given out as a team. This is to ensure that
the customers get the best from there holiday, and so that they build
a rapor with you to gain trust for them to come back time and time
again. Seeing the customer happy also benefits you as a rep and gives
you good job satisfaction. There are many different types of giving
good customer service:
Body language
When dealing with a customer you must always use positive body
language. Giving lots of eye contact is always good because the
customer feels that you are giving them you full attention and that
you are developing an understanding of there needs. Also facial
expressions reveal opinions, emotions and moods better than any of the
other body parts. The way that your face expresses feelings i.e.
smiling or frowning will always allow the customer to discover how you
are feeling towards them.
First Impressions
First impressions count in any business, particularly overseas where
dealing with people is such an important part of the work. You need to
understand that the way you and your organisation present themselves
to customers has a direct influence on their enjoyment, your job
satisfaction and the future success of the organisation that employs
you. In particular when meeting a customer for the first ...
From ages past, the actions of conquerors, kings and tyrants had brought the Roman Republic to a stance that opposed any idea of a singular leader, of a single man that held total power over the entirety of the state. Their rejection of the various ruthless Etruscan rulers that had previously dictated them brought the Republic to existence in 509 BC , and as a republic their prominence throughout the provinces of the world exponentially expanded. Throughout these years, the traditions of the Romans changed to varying degrees, most noticeably as a result of the cultural influence that its subject nations had upon the republic, as well as the ever-changing nature of Roman society in relation to then-current events. However, it was not until the rise of Augustus, the first of a long line of succeeding emperors, that many core aspects of the Republic were greatly changed. These were collectively known as the “Augustan Reforms”, and consisted of largely a variety of revisions to the social, religious, political, legal and administrative aspects of the republic’s infrastructure. Through Augustus, who revelled in the old traditional ways of the past, the immoral, unrestraint society that Rome was gradually falling to being was converted to a society where infidelities and corruption was harshly looked upon and judged. The Roman historian Suetonius states, “He corrected many ill practices, which, to the detriment of the public, had either survived the licentious habits of the late civil wars, or else originated in the long peace” . Through Augustus and his reforms, the Republic was transformed into an Empire, and through this transformation, Rome experienced one of its greatest and stabl...
Even in today’s society, social classes and segregation is still a problem. Back in the Victorian Era, when both Pip and Huck were characters, classifications were a major problem in society. Even as children, the characters could identify and experience the problems of the society that they were living in. In England, Pip was facing the challenge of different social classes and everyone not being treated equally. He was also experiencing the difference between a common person like Joe and an uptown lady similar to Miss Havisham. Facing two worlds, Pip wanted to be “a gentleman” (Dickens 117) and move up to the class that was most commonly accepted, especially in the larger cities. Similarly, Huck was experiencing inequality by the color of skin. Jim, a slave in the North, became really close friends with Huck and traveled down the river together, therefore Huck started to realize the difference just by the color of a person’s skin. Huck even came across another child like him, and was shocked when Jim was...
In the autobiography, Next Year in Cuba: A Cubano’s Coming-of-Age in America, Cuban American Gustavo Perez Firmat takes advantage of the upraising of sexuality as a social norm in the 90’s to accord sexuality as a prominent place in his autobiography. Throughout the text Figures of women are constantly used to illustrate the difficulty of a bicultural identity. Firmat compares American and Cuban women, which emphasize his struggle to define his identity.
As Rome became independent from the Etruscan ruling, its government walked away from having a monarch and transformed into a Republic as a way to avoid the tyranny that many times comes with an absolute autocrat. Rigorous precautions were taken from the start in order to keep the power balanced. Moreover, the structure of the government was meant to be resilient to bad judgment. The structure of the Roman Republic with its government and law provided for a more just system.
The Roman Republic is highly praised for the innovation, influence and expansion that it had on the rest of the world. In a period of expansion there was also a setting of constitutional precedent for the future late Republic and Roman Empire. The Roman Republic can also be viewed from the perspective of internal balances of power. That being said, although the Roman Republic as not a full democracy, as stated by Polybius, it did provide some political power to the people. Constitutionally, the Roman people played a large role in politics, but said power was limited through checks of the Senate and Consul, an most positions of power were very concentrated in the hands of Patricians and aristocrats, who can be seen as upper citizens in Rome.
Further into the text, Molly states that men can do anything they want, with the implication of flirting with women, and yet women “[are] not to ask any questions”(746). At this point, Molly is clearly bitter about this, and believes that women should be able to question men’s activities just as men feel they are entitled to do to women – which Molly not only disagrees with, but truly dislikes. This is all to illustrate Joyce’s ideas of the female mind, and the hypocritical ways in which they work.
1.1 Explain the value of customer service as a competitive tool Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have the skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service.
The customer services styles are quite important when it comes to the direct dealing with customers. Besides the products or services that are being offered to the customers by the organization you are working for, the way in which the sales persons represent those products and services to the customers play a major role in the satisfaction of the customers. The customers often seek polite, genuine and helpful response from the customer service representatives and for that purpose the customer service representatives adapt different customer service styles depending on the priorities of the customers.
Terazono A., S. Murakami., N. Abe,B. Inanc, Y. Moriguchi , S.Sakai, M.Kojima, A.Yoshida,J. Li, J.Yang , MH Wong, A. Jain, I. Kim, Gl. Peralta, CC Lin, T. Mungcharoen ,E.Williams.2006. Current status and research on e-waste issues in Asia.J.Mater Cycles Waste Manage. 8(1):1-12
...ough quality or enough service, satisfaction will result. However, we have evidence to support that quality and service alone can not produce recurrent satisfaction. Satisfaction is a distinct and separate issue.
E-waste, also known as electronic waste include the electronic and electric appliances like television, computers, toasters, kettles, mobile phones, stereo systems, gaming devices, fridge, washing machines etc., almost all the household and official products with electrical components that were out of use. Due to constant product replacement and introduction of new and updated models lead to the growth of e-waste.
''Teamwork is a fundamental lesson in the military. At basic training, you learn about being a member of a unit. You do not focus on the first person to cross the finish line. You do not focus on the last person to cross the finish line. What matters most — what matters entirely — is that every unit member understands that everyone crosses the finish line"(mydd.com)
I am a customer service representative at a health company funded by the state. I hear a lot and a lot is expected from me. My job description consists of talking to members over the phone. I explain about their benefits, services that we offer, obtain personal information, I verify authorization, look for provider and etc. With being the first point of contact I try hard to deliver the best customer service that I possibly can; so that I can show that I really cares about the members. The three core values that help me work with my customers are respect, honesty, determination, these three values has shaped me into the young lady that I am today, but most importantly they help me provide great customer services.
Customer service has been around for many years. When customer service first came into place in the business world, it was in stores. In society today customer service is with any job with any company. “Customer service is not a department, it’s everyone’s job. -Anonymous”. (Walter). Customer service is taking care of your customers. Every customer needs to be treated the same with excellent customer service no matter the business or the age of the customer. All employees need to adapt to each customers’ needs in order to provide the best experience possible.
Task 1: Critically evaluate the key concepts/theories on the topic of the effectiveness of loyalty programmes on customer loyalty