Panera Bread Friendliness

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To start, the friendliness of the employees and management must be noted. One fact that every restaurant should remember is that first impressions are important, especially to new customers who are not familiar with the restaurant. As customers walk through the entrance they are greeted with warm colors and the clean appearance of the restaurant itself and then by the cashier with a “Hello! How are you today?” Good customer service is a key factor to a great restaurant. It makes customers want to come back to the restaurant in the future and also reduces conflict between the employees and customers. Bad customer service experiences tend to reach more ears than good customer service experiences. The Cleanliness of the restaurant should also be noted. When I first walked into the restaurant I noticed clean floors, clean tables, as well as organized counters and drink stands. After walking in I ventured my way to the restroom where I noticed that they were also clean and stocked with the right essentials. Overall the cleanliness of the restaurant provided it with a positive atmosphere for everyone to enjoy while they enjoyed there dinner. …show more content…

Providing a wide variety of food choices allows more customers to be able to find something they would like and enjoy eating. The gluten free and vegetarian food choices provide customers who have food allergies the opportunity to go to the restaurant and try their food. Providing a kids menu is also a good way to attract customers to the restaurant. By having a kids menu the restaurant will attract families to visit for a good family lunch or

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