Since the first day of orientation, I have been impressed with Hy- Vee’s customer service. The orientation process taught me how to properly greet customers, how to have an appropriate conversation with customers and how to deal with difficult customers. I also got a better understanding of how the different departments function throughout the store.
“Where there’s a helpful smile in every aisle” is a true motto at Hy-Vee. I have learned to greet customers with a smile and address them when they come through my line.The greeting opens up the opportunity for further conversation and gives the customer the feeling that they are cared about. I try to talk about their day, if they found everything they needed and if not, offer assistance.Through
Home Depot provides an Introduction as a message for their employees’ only. By sharing the responsibility for protecting and advancing the company’s reputation and ethics as well as values, drive business strategies and activities. Home Depot provides straightforward information about operating principles, and expectations for Associates of The Home Depot to conduct themselves. (Home Depot Internal, 2008)
The grocery market is highly competitive. Brookshire’s has found that superior customer service is the key to success. Consumers who are familiar with the Brookshire’s personnel know that they will be greeted with a friendly smile and helpful attitude. Employee meetings and up-beat newsletters from the corporate office are excellent ways of reminding the employees of the significance of making customer satisfaction the most important part of their jobs.
Having prior knowledge of a customers needs, habits, and questions before or during every interaction and transaction can boost customer satisfaction. (Zueschner, Raymond. (1997). Communicating Today. Boston: Allyn and Bacon.
As a way to get to know the customers in a more personal level the employees try to create a family-friendly
Service wins the game.” As Tony Allesandra states, in order to have+ a successful business, customer service must remain a priority. It is also proven that shoppers are more likely to return to retailers with good customer service over those without. This past summer, my mothers’ best friend was getting married, so my mom and I drove to the mall. Once we had found a parking spot, we both walked towards Banana Republic; I began to walk faster, as if I was being pulled like a magnet, and threw inspiring words back to my mother to pick up her pace. In no time, my mother and I were walking through Banana Republics’ entrance. The greeter said hello and asked us if we were looking for anything in particular. I told the greeter- named Lacey- about my mothers’ issue of not having a dress to wear. Lacey immediately noted my moms’ height and age which would narrow her down her choices, yet she still ended up finding several options that both my mother and I loved. With the help of Lacey, the hardest part of this shopping trip was trying to decide which dresses to put back; my mom ended up wearing lovely textured grey dress that fell just above the knee accompanied with a modest v-shaped neckline. Banana Republic not only made a sell with their superior customer service, but they also gained the trust of my family and free advertisement because my mother now recommends Banana Republic to all her friends. In
...te and have very good communication skills. Each and every day I greet and/or compliment a different person with a smile just in case they’ve been having a bad day or haven’t heard anything positive in a while. I just always try to maintain a positive character and a healthy relationship with everyone.
A couple of years ago, something happened in Kroger that made me think about the importance of personal interaction. My sister Mary Jean and I were at the store to pick up just a couple of items, but the place was rather crowded. It was around the holidays, the lines were four or five shoppers long, and more than a few of them had carts that were almost overflowing. The overhead lights were noticeable bright, compared to the overcast sky outside, and all around us was the background chatter of people talking on their cell phones or to each other, the beeping of scanners and the thud of groceries being loaded on the conveyor belts. As we stood, waiting, at the end of the express checkout line, I noticed an employee a few inches taller than I, wearing her hair in a short ponytail, approaching us. She thoughtfully informed us that the self-checkout lanes were open if we'd rather not stand in line.
First, when shopping, a big factor that will impact a customer 's experience is the customer service. Whether it’s from a simple “hello”, or an employee going out
I walked into the front of the store to see a crowd of people searching for a good grocery cart. One that wouldn’t wobble every second that you pushed it. I took a look at many of the faces as they were beginning or ending their shopping experience. The people walking in looking for a cart seemed unsure or not pleased to be there in the first place. While the people leaving looked happy and eager to get home. I took this as a clear sign that this was not the most enjoyable place to ...
Publix strives to utilize the industry-wide differentiation strategy. Although Publix isn’t open 24/7 and does not have self-checkout (which also plays a role in its strategy), it focuses on providing the best customer service and facility presentation. The grocery store chain sets itself apart from the competition by keeping their stores as neat, organized and clean as possible; as well as Publix strives to provide the highest degree of customer service and accommodation as possible. Not only is the staff friendly and knowledgeable, they are encouraged to assist customers to the best of their abilities, they even help with carrying out the groceries to your car and assist in loading. As mentioned before,
He made his employees feel as if working at the stores was an abyss of opportunities. He taught them customer approach, which involved looking the customer in the eye, greeting them and finally inquiring how the employees could assist the customer (Williams, 2007). Today the company...
The conception of special programs to enhance the customer focus of HP’s employees, such as “Total Customer Experience and Quality” (2004). The key features were: Employee Training, Listening to the Customer, Metrics and Rewards. All of them aligned to help the customers have a better experience with HP products and services.
The customer services styles are quite important when it comes to the direct dealing with customers. Besides the products or services that are being offered to the customers by the organization you are working for, the way in which the sales persons represent those products and services to the customers play a major role in the satisfaction of the customers. The customers often seek polite, genuine and helpful response from the customer service representatives and for that purpose the customer service representatives adapt different customer service styles depending on the priorities of the customers.
Besides, the staff always gave the empty promise to customers. Picture below is a complaint by a customer, our staff have promise to contact her next week but after 3 weeks still not contact yet.