Organizational Conflict: The Significance Of Conflict And Employee Performance

Conflict is a procedure that begins with two or more individuals or a group of people, due to the differences in values, opinions, beliefs and interests perceived by them.

Conflict may arise due to the incompatibility of goals set for people or confusion over their duties to achieve the goal at hand Conflict, however, is not an un-dimensional concept.

Organisational, or workplace conflict, manifest through many different causes such as values, actual or perceived duties in opposition, different interests among those working together and beliefs. Conflict in organisations appears in many different forms. There is a collision between individuals and groups that are affected by power and formal authority. Disputes are related to how the

Significance of the Study At Dr Jackpersad and Partners there has been no investigation carried out, to establish the impact of conflict has on employee performance. This research is imperative to ascertain how employees are handling conflict and whether the way conflict is resolved, has any effect on the company or the employee. Thus, recommendations can only be provided after the study, on how conflict can be handled in the department in such a way, that employees are not de-motivated and do not reduce their

The employer will have clear information about the cause of conflict among employees and how performance is affected. This research will also provide them with the information on the relevant background measures which they can put into place to ensure conflict is reduced and resolved in a beneficial manner.

Employees will also benefit from the research as they will be empowered on how to handle conflict in a productive manner, thus creating a friendly and harmonious work environment.

8. Literature Review

This chapter provides an outline about conflict and the impact it has on employee performance. Thus, the role of conflict in the work department will be studied. This is followed by recommendations which will help improve how conflict is handled and thereby improving performance.

8.1 The Concept of Conflict

This section is an overview of the conflict presented.

Conflict is a disagreement or discord arising from actual or perceived differences or incompatibilities or an active disagreement between people with opposing principles and opinions.

Below states the four layers of organisational