Optus Brief Essay

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2 Optus’s Brief

Optus is one of the largest telecommunication providers in Australia, providing customers with fast internet and communications over mobile phones, home phones and subscription television. Optus has over 130 operating experience in communication services in various countries such as Asia & Africa. Optus services assist and provide help for more than ten million customers each day.

3 Customer Needs

3.1 Customer Requirements

Optus customers always want fast and reliable internet and communication over the phone but when there is a problem that’s where Optus employee comes in. Optus employees are trained to listen and assist you in any problems that you have regarding the service of Optus. They are trained to treat all …show more content…

Optus does not discriminate any consumers in any way; in fact Optus has a range of methods to even help them. Optus has a disability action plan to furthermore help people with a disability, this plan includes solutions to people with a disability such as teletype writers, large buttons and extra information help for people who are deaf and having hearing problems. Optus is committed to guaranteeing satisfaction to the access of its products and services for consumers, treating all staff with respect no matter what colour, race or ethnic origin. Optus is committed to eradicating discrimination in all of their operations, including corporate culture, marketing activities, employee practices and interaction with the community. In under no circumstances will any trained customer service representative disclose any information that you have provided them to …show more content…

Optus aims to give consumers more satisfaction and less frustration. Optus has implemented into their plans a way to help customers stay in control of their usage, by providing consumers with text and alerts that they are almost over their limit. This is to help consumers become less frustrated as they know that they are almost over the limit, as to where if Optus didn’t have these plans implemented customers would be frustrated that they are over the limit and need to pay extra money because they had no idea. Optus has provided smart phone applications that tell you when you are over the limit to help increase customer

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