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The key elements of trust
The key elements of trust
The key elements of trust
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Figure 2.2. Model of Organizational Trust. Adopted from “Measuring organizational trust: Cross-cultural survey and index,” by Shockley-Zalabak et al., (2003), IABC Research Foundation.
Competence
According to Shockley-Zalabak, Ellis & Cesaria (2003) competence represents the effectiveness of the organization as a whole.
The competence dimension refers to an organization’s capacity to meet the challenges of the environment through leaders, decision making and strategy. Competence refers to both the overall quality of products and efficiency of the company (Morreale & Shockley-Zalabak, 2014).
Openness and Honesty
Openness and honesty refers to the amount, accuracy, sincerity, and appropriateness of information in the organization.
The openness and honesty dimension refers how organizations communicate and solve their problems and how much they get involved in constructive disagreements. Openness and honesty are important key
According to Liao et al. (2007) knowledge sharing has an impact on the innovation. Therefore innovation will have an impact on the business performance.
Definitions of knowledge sharing
Knowledge sharing can be defined as a ‘dispersing’ the knowledge with the colleagues in the company. Hendriks (1999) pointed out that knowledge sharing is composed of two parts: “the knowledge owner externalizes the knowledge; (2) the knowledge demander internalizes the knowledge” (Yesil et al., 2013). It can be also defined as collection the knowledge of your own organization and knowledge of other organizations.
Many research studies proved that knowledge sharing has important role in the strategic management because it increases both the innovation capability and performance of the companies (Yesil et al., 2013).
Customer Relationship
06). For any leader to be successful, that leader would need to have the trust of their employees. Without that trust, the employees would not be able to believe in the leader and/or their style of leading or whether they are fair, ethically and predictable. Employees need to know that the priorities of the both the company and the leader will have the best interest of the employees. Communication is an important part of trust. Employees like to know what is happening with the company and how they may be affected. This also tells a lot about the leader, are they willing to let the staff know what is happening or are they secretive. Organizational trust is also important to the employees and leaders play a role in that as they show what they pay attention to, how they use resources, dealing with issues of a critical nature, and how they hire, promote, and employee dismissal (Joseph & Winston, 2005, p. 08). The culture of organizational trust
Zhihong, L., Zhu, T., & Fang, L. (2010, April). A study of the influence of organizational climate on knowledge-sharing behavior in IT enterprises. Journal of Computers, 5(4), 508-513.
...recognize development of trust within an organization is both an opportunity and ongoing challenge. Trust creates the groundwork for effective communication, employee motivation, and retention. Trusting relationships lead to synergy, interdependence, and respect.
In his article, The Importance of Trust in Leadership, David L. Mineo discusses how trust is essential in a leader and how to gain and build trust. According to Mineo, trust is like glue: it binds the leader and his or her followers. He looks at ways to build trust in employees. Explicitly, he states that “the foundation of a great workplace is… credibility, respect and fairness which form the foundation of trust” (Mineo 2). He then turns his focus to trust and how trust, in effect, helps make employees more effective in the workplace. In one example, an unnamed businesswoman lost the trust of an organization she was working for and, therefore, people were cautious about her decisions and her leadership (Mineo 2-3). As a result, the effectiveness of the company was lessened (Mineo 3). In another
According to me, the claim that shared knowledge is better than personal knowledge does hold true for majority of the time because no matter how smart one person is, a group of people would always have more knowledge to contribute than one person would. Since shared knowledge is possessed by many peopl...
5. Customer relationship management is overseeing interactions with companies and customers to improve effectiveness. The idea of CRM is to keep the customers coming back. Amazon.com is one example where I have encountered CRM. I do a lot of online shopping; especially around the holidays and Amazon is one of my favorite sites. In the advertisements “things that I may like” constantly appear next to my selected items because they know what I search for and buy. I also get other advertisements of items found on Amazon and sold on amazon that I may like via email and popups. Some times things that appear are actually what I need or am searching for.
What is organizational behavior and why is it important for a company to understand it? There are several crucial reasons why companies should utilize the concepts of organizational behavior, as well as understand the key terms that are associated with organizational behavior. To understand and utilize organizational behavior there are several key terms that must also be understood, for example organizational culture, diversity, communication, organizational effectiveness and efficiency, organizational learning. Intracorp, a bill review company, has the potential to be more efficient and employees could possibly be more eager to meet intended goals.
Employee trust has a direct effect on the performance of a particular workplace. Depending on the attitudes of employee to the management, this effect can either be good, bad, or a mix of both. Management and employees tends to have conflict within organizations due to various issues, but mainly because of the questionable reliability of employees towards their manager. The success of a workforce is dependent on the financial performance, labor productivity, and product or service quality which is controlled by the employee, but when employees start slowing down their performance to protest with the management, then something is wrong on how things are handled by the owners. According to Brown, McHardy, and Taylor, co-authors of an economic article that pertains to UK workers, employees’ trust are subjective on the four qualities, often called as trust measures, that an effective manager must possess: (1) managers are relied to keep their promises; (2) managers treat employees fairly; (3) managers deal with employees honestly, and; (4) managers are sincere in attempting to understand employees’ views. Their research shows that when employees are assured that the managers meet the four conditions above, the financial performance, labor productivity, and product or service quality are “a lot better than average”. Employees work performance are increased and trust is also strengthen between employees and employer.
Richards, K., & Jones, E. (2008). Customer relationship management: finding value drivers. Industrial Marketing Management, 37, 120-130.
Studying organizational behavior this quarter has brought new meaning to the term. I have learned so much about organizational behavior to last a lifetime. Presently at my organization we are having a lot of personal conflict. Personalities are clashing and people are not communicating to get their jobs done effectively. Communicating a long with having respect for other people's opinions is the key to any organization being successful.
OB focuses on study the behaviors of individuals, and groups inside the organizations, and how their behaviors affect the performance, the efficiency, and effectiveness of the organizations.
Customer relationship management is a cross-functional process to achieve a continuing dialogue with customers, across all their contact and access point, with personalized treatment of the most valuable customers and to ensure customer retention and the effectiveness of marketing initiatives. It is also provide the chance for customers to interact with the brand.
Workers need to keep pace with new knowledge and insights that are available around the organization to be used effectively in order to help the company stay relevant. When knowledge workers hoard their most precious asset, they stifle the company’s ability to innovate and remain competitive. Thus might affect the organization’s performance as they can’t maximum their worker’s knowledge
Customer relationship management has become the marketing buzzword of the past two decades, with business-to-business firms jumping in, many without really being certain of what they hope to achieve from it, and oftentimes being disappointed with the results. Gummesson (2004) describes CRM as "the values and strategies of relationship marketing with particular emphasis on customer relationships- turned into a practical application. " CRM has become a necessity to successfully and profitability manage customers and a firm’s relationship with them, with the market reaching a value of approximately $11.5 billion in 2002. Xu et al. 2002). The 'Secondary' of the 'Secondary' of the 'Secondary' of the 'Secondary' of the 'Second
Customer relationship management or CRM for short is a model for managing a company’s interactions with current and future customers. When CRM is utilized correctly it will increase profitability and customer loyalty, which are both very important to an organization. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support. Customer relationship management is very important in many ways to help a company become and stay successful. CRM can help businesses gain a competitive edge through communication, marketing, gathering customer information, social media and mobile technology. Customer relationship management is a continually evolving domain and now social media technologies have revolutionized the way businesses and consumers interact. (Choudhury & Harrigan, 2014) There are many benefits that come with implementing customer relationship management.