Patient Satisfaction Paper

Patient satisfaction reflects a major aspect of the hospital’s leadership and management. It is defined as the extent to which a patient is satisfied with the quality of care delivered to him/her from the healthcare provider. It also serves as a mark of the structure, process, and results of care. After examining the surveys done by AUBMC concerned teams on patient satisfaction, it was shown that the aspect that endured the lowest score concerning this aspect of care is nursing timely responsiveness which is defined as responding to the patients’ requests in a reasonable amount of time that would be accepted by those patients. The score measured is: 4.57/5. This score was provided precisely from AUBMC inpatient satisfaction surveys that are performed every 3 months in an attempt to

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-The average patient satisfaction score with the item of “received help as soon as possible” was 44.59% (Tzeng et al, 2012)

-the average patient satisfaction score with the item of “assistance to the restroom” was 52.31% (Tzeng et al, 2012)

-The average actual response time to call lights derived from the call light tracking systems was 16 minutes and 39 seconds. (Tzeng et al, 2012) Call light answering time was recorded by the patients' room call light tracking system. The system electronically records each call light request for assistance and number of seconds it takes for the call light to be answered. The average response time in seconds for the month of the study was utilized.

The Nursing Teamwork Survey (NTS) was utilized to determine the level of teamwork on each patient care unit. The survey was administered to the nursing staff (nurses, nursing assistants and unit secretaries) on each unit in the same month that the call light response time was collected. All responses were anonymous. A total of 889 surveys were received, representing a response rate of